Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)

921 reviews

1654 W Webb Ave   Burlington, NC 27217

(336) 506-6693

Office Hours

  • Mon-Sat: 8 am - 10 pm
  • Sun: 12:30 pm - 6 pm

Services at this Location:

Contact Us

(336) 506-6693

1654 W Webb Ave
Burlington, NC 27217

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 10 pm
  • Sun: 12:30 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Horrible. Was very mean and had a trailer parked right in the customer driveway entrance. There were no signs directing me the correct place to park. Not inviting at all and not helpful. Yelled at my ride who was picking me up after I dropped off the truck. Do not recommend.

Olivia H 
Rating:
5.0

Customer did not leave a comment.

Amber W 
Rating:
4.0

not allow customers to smoke in the vehicle

AMHA H 
Rating:
4.0

The pick-up truck was not clean inside. What I didn't like was that they took it with the same amount of gas that they gave it to me and they charged me a fee, I don't know why.

Miguel R 
Rating:
5.0

Customer did not leave a comment.

Ricardo G 
Rating:
3.0

The location for picking up and dropping off was fine. The website and getting the code for the keys were annoying, but that could have been due to user error. lol The truck was in decent shape. It did smell a little musky and slightly like cigarettes, but it wasn't that bad. I would recommend the location for picking up and dropping off if you're near that area.

Marsha R 
Rating:
5.0

Customer did not leave a comment.

Gerald M 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

CEDERICK V 
Rating:
4.0

Customer did not leave a comment.

Margaret H 
Rating:
3.0

Customer did not leave a comment.

Serdar K 
Rating:
5.0

They are So great at this place. If I knew somebody who needs to move something. Definitely recommending this place!

Gabrielle M 
Rating:
5.0

Customer did not leave a comment.

Brittany K 
Rating:
5.0

Customer did not leave a comment.

Ashley A 
Rating:
1.0

The UHaul lost brake and steering control WHILE I was driving. I was told “Well there’s nothing I can do about it.” and I was overcharged tremendously. To improve, put people in safe vehicles,take accountability and do not lie and overcharge people.

Precious R 
Rating:
4.0

Customer did not leave a comment.

Tonya M 
Rating:
5.0

Customer did not leave a comment.

EDWINADAVIS B 
Rating:
5.0

Customer did not leave a comment.

Katherine D 
Rating:
4.0

We ok

Mu L 
Rating:
5.0

Customer did not leave a comment.

JERRY M 
Rating:
5.0

Friendly, quick, and no nonsense! The owner is very cool!

Kimia H 
Rating:
4.0

The vendor could not explain to me why I was being charged a week’s rental for a two day rental. I feel I was over charged for the $19.95 a day rental. What was the cost of mileage if I had been charged for the two days rental and mileage?

cheryl a 
Rating:
5.0

I have used these guys for many years. Extremely easy to work with. I would very highly recommend them for your moving needs.

Robert C 
Rating:
5.0

Customer did not leave a comment.

chanesha r 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Customer did not leave a comment.

Christina B 
Rating:
4.0

Customer did not leave a comment.

Darryl A 
Rating:
5.0

I will be renting from Uhaul anytime I am trying to move something to large for my car.

JOSEPH L 
Rating:
4.0

Customer did not leave a comment.

TIFFANY J 
Rating:
4.0

The location is a bit odd as it is also a smoke shop. The service however was great and I was on the road with my truck in short order.

Daryl P 
Rating:
3.0

they did not have the size I ordered, a 20ft vehicle, it was difficult driving that large truck. I had to go very slow, and different routes.

Valencia R 
Rating:
5.0

Always kind and very professional.

ruby a 
Rating:
5.0

Customer did not leave a comment.

Allyson B 
Rating:
5.0

The transaction was smooth with no issues.

Todd S 
Rating:
5.0

have gas tanks on FULL

Deborah B 
Rating:
5.0

Customer did not leave a comment.

yolanda E 
Rating:
5.0

Convenient location.

Cynthia S 
Rating:
5.0

My car broke down on the way home so needed a car hauler last minute. He made the process super simple, was in and out in no time. 100% reccommend

Jose A 
Rating:
5.0

Truck was ready on time and Mr. ED was awesome to deal with at this location.

PharmcareUSA o 
Rating:
5.0

Customer did not leave a comment.

AMALIA C 
Rating:
4.0

Customer did not leave a comment.

SCOTT G 
Rating:
5.0

Customer did not leave a comment.

AMY H 
Rating:
2.0

My complaint is the pickup truck that I rented for two days was filthy and dirty inside and out. Hadn't been washed/cleaned in a long time. In addition this particular truck had extensive damage on both sides of the truck, the rear bumper had been hit hard. In spite of being subjected to a lot of abuse and neglect the truck (Chevrolet 1500) drove and performed quite well.

Bruce H 
Rating:
5.0

The owner was very friendly and easy to work with!!

Tony R 
Rating:
5.0

Customer did not leave a comment.

Brooke C 
Rating:
5.0

Great rental options. Great customer service. Focus on needs. Thank you

lagwenda s 
Rating:
2.0

Customer did not leave a comment.

Nathaniel S 
Rating:
3.0

Parking the trucks was congested but had lots of options!

ANGEL R 
Rating:
5.0

Customer did not leave a comment.

JERI J 
Rating:
5.0

Customer did not leave a comment.

SUSAN D 
Rating:
5.0

Customer did not leave a comment.

jamie P 
Rating:
3.0

Customer did not leave a comment.

NATHAN S 
Rating:
5.0

Customer did not leave a comment.

Greg E 
Rating:
5.0

Outstanding customer service.

kerry l 
Rating:
5.0

Customer did not leave a comment.

Reagan K 
Rating:
5.0

Customer did not leave a comment.

Ryan W 
Rating:
4.0

We ordered a dolly but dealer said they don't have them. He removed it off the order.

Angela U 
Rating:
3.0

I didn’t get the utility hand truck. They didn’t have any. Went to three U-Haul places in Burlington and none had the hand truck. So I went to Home Depot and bought one for $80.

Suzanne S 
Rating:
4.0

I originally requested a 10-foot truck to move four items: a Grandfather Clock, a dresser with a marble top, a large entertainment center and a recliner from Burlington, NC to Athens, Ga. I made this reservation in early June for a date in early August. However, when I got an email for online check-in, two days before I was to pick it up, it said I had a new pickup location and that they didn't have any one-way 10-footers and that the only one-way they had was a 15-foot truck. That was also a day after I could cancel. Even though I was disappointed in the change, we got the truck from the Purple Peddler and the vendor was very nice and helpful. I highly recommend this vendor for having a truck and getting it ready for the rental.

Michael C 
Rating:
1.0

This was the worst uhaul experience I’ve ever had. The location was unpleasant, the back of the truck was filthy and covered in a brown muddy substance, and the cab of the truck had an unbearable odor. I had to ride with the windows down the entire drive, felt uncomfortable when getting the truck, and had to deep clean what I moved when I got it home. Absolutely not not recommend.

Sydney H 
Rating:
5.0

Customer did not leave a comment.

Yalanda D 
Rating:
5.0

The owner was so sweet and nice.

Julia M 
Rating:
5.0

Customer did not leave a comment.

Julie T 
Rating:
5.0

My pickup was on Sunday afternoon when most businesses are closed. Thankful this pickup location was OPEN! The rep. was helpful, friendly, efficient, and knowledgeable about UHaul processes. We were able to start packing that afternoon!

Karen R 
Rating:
5.0

Customer did not leave a comment.

PEDRO M 
Rating:
5.0

Great experience. I will be back, thanks!

Sara M 
Rating:
5.0

Very friendly and knowledgeable. Extremely helpful for what I needed I'm a repeat customer and will not hesitate to use him again.

Robert C 
Rating:
5.0

To make sure and tell people that the fender on the trailer will fold down so you can exit and enter you vehicle. My brother and I were not informed if this and spent about 45 minutes trying to figure out how to get out of the car. We ended up me sliding out the window on my back with my brother holding me. Then partially cleaning out the back seat to use a tool to put the windows back up. I would make a suggestion to Uhaul, please put stickers on the fender to show that the fender will go down! My back is hurting and stiff from doing that. Please reach out with any questions

Ann K 
Rating:
5.0

Customer did not leave a comment.

Donna G 
Rating:
4.0

Customer did not leave a comment.

Tylor B 
Rating:
4.0

Customer did not leave a comment.

Gayle E 
Rating:
5.0

Awesome!

Anna K 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
3.0

Customer did not leave a comment.

Carol L 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P 
Rating:
5.0

Very helpful, flexible and knowledgeable

Tim L 
Rating:
5.0

Customer did not leave a comment.

Rhonda M 
Rating:
5.0

Nothing. They were friendly, polite and accommodating. No stress or hassle and I would definitely use them again.

Anthony P 
Rating:
3.0

Customer did not leave a comment.

Teal K 
Rating:
5.0

Ed was a great customer service rep.

Restoni W 
Rating:
3.0

Inside of truck was not cleaned at all. Debris on the floor and caked up goo inside the cup holders. As soon as you entered the truck you felt dirty. Mother's cupboard had not been swept/cleaned in some time. Location was very convenient to where I live. Very friendly staff though :)

Lisa D 
Rating:
5.0

This is the only location I’ll rent U-Haul’s from in Burlington Nc, friendly and quick service.

Tamoshia H 
Rating:
5.0

Mr.Ed was very helpful. Overall, great experience!

Nikki B 
Rating:
2.0

I have rented 4-5 different vehicles from this location. 2 had fuel leaking and the other ones had a lot of maintenance issues from Transmission to steering problem's I like the place but the trucks are junk.

Aaron Z 
Rating:
4.0

Customer did not leave a comment.

Jenna P 
Rating:
3.0

Customer service was really good, easy to find.

dawn n 
Rating:
5.0

Customer did not leave a comment.

ahmad a 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

The employee was nice and professional and explained the process about everything I highly recommend coming here

staizia r 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D 
Rating:
5.0

Customer did not leave a comment.

Jennifer G 
Rating:
5.0

The owner is a very nice guy to work with. Will use the purple peddler for U-Haul service again

Debra C 
Rating:
4.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Dude was cool and quickly broke down what I needed to know about drop off. Very helpful

Casey F 
Rating:
5.0

Customer did not leave a comment.

Bruce S 
Rating:
3.0

Cracked windshield, no USB ports

Michael P 
Rating:
5.0

Great service, easy going process

Moriah J 
Rating:
5.0

Customer did not leave a comment.

Takesha D 
Rating:
5.0

Nothing to add, keep up the good work this place is reliable and prompt on your rental and returns, Thanks for everything, will use this location again, and I recommend to others

DAVID E 
Rating:
5.0

Customer did not leave a comment.

PYONG h 
No reviews have been submitted for this location.
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