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Richard H
Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The number they have listed to call if you have any issues or just to rent a U-Haul the owner always answers and he is ABSOLUTELY disgusting, the most ill-mannered man I’ve ever spoken with… not only was he rude, he disrespected me. Talk to me as if I was a child… he screamed at me telling me to shut up and let him talk when I was trying to figure out where exactly to drop the truck off because it was so many trucks lined up on the side, screamed at me to get out of the back of his parking lot when I initially called, I knew then I should’ve went elsewhere but i already scheduled for the truck so late and really needed to get my items moved that night.. and he charged me way more mileage than i actually used… as far as the truck goes it was in poor condition, the truck jerks every time you ease off the break, the inside was nasty clearly hasn’t been cleaned in months… dog hair everywhere I took pictures and videos of how unclean it is. I WILL NEVER RENT FROM HIM AGAIN and Burlington is such a small town I’ll be sure to spread the word for NO ONE ELSE to give the U-Haul at purple peddler on w web there business…
SIERRA JThe truck needs maintenance. Hard to keep it on the road. Very poor and dangerous driving experience.
Susan BHorrible. Was very mean and had a trailer parked right in the customer driveway entrance. There were no signs directing me the correct place to park. Not inviting at all and not helpful. Yelled at my ride who was picking me up after I dropped off the truck. Do not recommend.
Olivia Hnot allow customers to smoke in the vehicle
AMHA HThe pick-up truck was not clean inside. What I didn't like was that they took it with the same amount of gas that they gave it to me and they charged me a fee, I don't know why.
Miguel RThe location for picking up and dropping off was fine. The website and getting the code for the keys were annoying, but that could have been due to user error. lol The truck was in decent shape. It did smell a little musky and slightly like cigarettes, but it wasn't that bad. I would recommend the location for picking up and dropping off if you're near that area.
Marsha RThey are So great at this place. If I knew somebody who needs to move something. Definitely recommending this place!
Gabrielle MThe UHaul lost brake and steering control WHILE I was driving. I was told “Well there’s nothing I can do about it.” and I was overcharged tremendously. To improve, put people in safe vehicles,take accountability and do not lie and overcharge people.
Precious RWe ok
Mu LFriendly, quick, and no nonsense! The owner is very cool!
Kimia HThe vendor could not explain to me why I was being charged a week’s rental for a two day rental. I feel I was over charged for the $19.95 a day rental. What was the cost of mileage if I had been charged for the two days rental and mileage?
cheryl aI have used these guys for many years. Extremely easy to work with. I would very highly recommend them for your moving needs.
Robert CI will be renting from Uhaul anytime I am trying to move something to large for my car.
JOSEPH LThe location is a bit odd as it is also a smoke shop. The service however was great and I was on the road with my truck in short order.
Daryl Pthey did not have the size I ordered, a 20ft vehicle, it was difficult driving that large truck. I had to go very slow, and different routes.
Valencia RAlways kind and very professional.
ruby aThe transaction was smooth with no issues.
Todd Shave gas tanks on FULL
Deborah BConvenient location.
Cynthia SMy car broke down on the way home so needed a car hauler last minute. He made the process super simple, was in and out in no time. 100% reccommend
Jose ATruck was ready on time and Mr. ED was awesome to deal with at this location.
PharmcareUSA oMy complaint is the pickup truck that I rented for two days was filthy and dirty inside and out. Hadn't been washed/cleaned in a long time. In addition this particular truck had extensive damage on both sides of the truck, the rear bumper had been hit hard. In spite of being subjected to a lot of abuse and neglect the truck (Chevrolet 1500) drove and performed quite well.
Bruce HThe owner was very friendly and easy to work with!!
Tony RGreat rental options. Great customer service. Focus on needs. Thank you
lagwenda sParking the trucks was congested but had lots of options!
ANGEL ROutstanding customer service.
kerry lWe ordered a dolly but dealer said they don't have them. He removed it off the order.
Angela UI didn’t get the utility hand truck. They didn’t have any. Went to three U-Haul places in Burlington and none had the hand truck. So I went to Home Depot and bought one for $80.
Suzanne SI originally requested a 10-foot truck to move four items: a Grandfather Clock, a dresser with a marble top, a large entertainment center and a recliner from Burlington, NC to Athens, Ga. I made this reservation in early June for a date in early August. However, when I got an email for online check-in, two days before I was to pick it up, it said I had a new pickup location and that they didn't have any one-way 10-footers and that the only one-way they had was a 15-foot truck. That was also a day after I could cancel. Even though I was disappointed in the change, we got the truck from the Purple Peddler and the vendor was very nice and helpful. I highly recommend this vendor for having a truck and getting it ready for the rental.
Michael CThis was the worst uhaul experience I’ve ever had. The location was unpleasant, the back of the truck was filthy and covered in a brown muddy substance, and the cab of the truck had an unbearable odor. I had to ride with the windows down the entire drive, felt uncomfortable when getting the truck, and had to deep clean what I moved when I got it home. Absolutely not not recommend.
Sydney HThe owner was so sweet and nice.
Julia MMy pickup was on Sunday afternoon when most businesses are closed. Thankful this pickup location was OPEN! The rep. was helpful, friendly, efficient, and knowledgeable about UHaul processes. We were able to start packing that afternoon!
Karen RGreat experience. I will be back, thanks!
Sara MVery friendly and knowledgeable. Extremely helpful for what I needed I'm a repeat customer and will not hesitate to use him again.
Robert CTo make sure and tell people that the fender on the trailer will fold down so you can exit and enter you vehicle. My brother and I were not informed if this and spent about 45 minutes trying to figure out how to get out of the car. We ended up me sliding out the window on my back with my brother holding me. Then partially cleaning out the back seat to use a tool to put the windows back up. I would make a suggestion to Uhaul, please put stickers on the fender to show that the fender will go down! My back is hurting and stiff from doing that. Please reach out with any questions
Ann KAwesome!
Anna KVery helpful, flexible and knowledgeable
Tim LNothing. They were friendly, polite and accommodating. No stress or hassle and I would definitely use them again.
Anthony PEd was a great customer service rep.
Restoni WInside of truck was not cleaned at all. Debris on the floor and caked up goo inside the cup holders. As soon as you entered the truck you felt dirty. Mother's cupboard had not been swept/cleaned in some time. Location was very convenient to where I live. Very friendly staff though :)
Lisa DThis is the only location I’ll rent U-Haul’s from in Burlington Nc, friendly and quick service.
Tamoshia HMr.Ed was very helpful. Overall, great experience!
Nikki BI have rented 4-5 different vehicles from this location. 2 had fuel leaking and the other ones had a lot of maintenance issues from Transmission to steering problem's I like the place but the trucks are junk.
Aaron ZCustomer service was really good, easy to find.
dawn nThe employee was nice and professional and explained the process about everything I highly recommend coming here
staizia rThe owner is a very nice guy to work with. Will use the purple peddler for U-Haul service again
Debra CDude was cool and quickly broke down what I needed to know about drop off. Very helpful
Casey FCracked windshield, no USB ports
Michael P