The manager was professional and friendly, and explained everything very clearly.
ELIZABETH D
Customer Reviews for Putney Road Redemption Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was so easy !
KATHERINE SSuper easy!
ELLENKA WManager was responsive to vmx. That is important.
Peter BKeep doing what you're doing! Great, friendly service!
SUSAN WGreat service
JOSEPH Lwanted to change drop off location, BUT NO ONE KNEW HOW TO CHANGE IT
ROBERT SThe service on Putney Road in Brattleboro is the best !
ZYGMUNT DNo improvements necessary, everything was spot on. No waiting, he was personable, quick, respectful, very helpful and when I was returning the trailer, he came out immediately and unhooked the trailer & moved it back into the space by hand. Very nice guy...EVERY TIME I rent the trailer.
CRYSTAL MUhaul changed the pick up location multiple times; the last time was when I was driving to the wrong pickup location. This caused delays ans confusion on my moving day. Uhaul also changed the drop off location to one further away from me.
Nadine GVery smooth! All is well and good.
SCOTT CEasy pick up and drop off!
MICHAEL WI tried for 20 minutes to do the self checkout. The app wouldn't capture the barcode scan. I shouldn't have to pay an additional fee for someone to check me out if I don't use the self checkout when it doesn't work.
BETH PStaff is excellent.
Caleb RRyan, the store manager, provides exceptional customer service and product. Highly recommend
LINDA FI’m extremely disappointed in the additional mileage charges. I literally picked up the truck, took it in the direction of the destination to pick up furniture, move to that destination and returned the truck and still had to pay additional mileage. Your calculations are disappointing. I’ve rented quite often from U-Haul in the past couple of years and had great experiences. Pickup and return were processed very well and i’m very pleased with the service there.
JEFFREY WThe van appeared to be brand new. However it seemed to have a tendency to wander while on the instate, just enough so that one had to pay close attention.
CHARLES REverything was painless, and quick. Would recommend this U-Haul to all. No complaints that’s for sure. Bob
ROBERT LStaff was friendly and very helpful
Sarah HDropped off at night. No one was there. Everything was good.
DENIS BExcellent customer service received each time I’ve used this location!
LOIS MCustomer service there was good. There was an issue with driving the van because of a bad tire or front end issue at speeds of 48 mph to 60 mph. They are now aware of the issue. Other than that my experience with dealing with that location was fine.
MICHAEL AI've been renting here for years, they have always been reliable with great customer service. Appreciate the way your doing things as is!
John CNo "improvements" are necessary for this location. The professionalism and respect Ryan gives his customers are top notch and the ease of reserving, picking up and dropping off are so convenient and appreciated.
CRYSTAL MGreat customer service
OTIS SCustomer service agent at the site was polite, helpful, and knowledgeable.
SCOTT CVery friendly
DAVID PVery friendly staff, easy location for pick-up and drop-off.
SHARI SI wished when I had called they would have told the trailer was due back at 10:34 am. Friday. When I called to check the store hours I was told I could return it Sat morning if not returned on Friday. I did drop it off Friday about noon not knowing I would be charged an extra $28.
KENNETH MNo smoking in the trucks.
KATHLEEN LStaff are always friendly and helpful.
MARK CDon't add a fake charge for cleaning vehicle that did not need cleaning!!!!!!!!!!!!!
Doreen BRyan at the Brattleboro store was very friendly, professional, and helpful. Went beyond what was expected. Very pleased with my experience.
PAUL FThe truck was clean - on mess - BUT it smelled like cow manure. The gas mileage was very poor for being driven only on the highway. Picking up and dropping off the truck was very easy.
DAVID SThey were short staffed, but given that my turn in experience was just fine. They were friendly and helpful, just busy. So no problem at all, it was a nice place.
Richard WTruck was clean but smelled like cigarettes. Easy to pick up. I also really preferred a 15 foot truck and they didnt' have one. I appreciated how easy it was to pick up using the app (although the app took a long time to load the photos)
Kathryn OThe truck I rented was not available when I got there and there was no attendant available for 30 minutes
ALIVIA JI found the app experience to be time consuming. The transmission on the vehicle is slipping which was a little disconcerting when driving this big vehicle I was not used to.
Heather MThe service was very good, but the truck's condition was below standard. The side rear view mirror was cracked throughout, and the ignition was a problem; I needed to try several times to get it to turn.
MATTHEW CERIC was VERY ACCOMMODATING
LYNN POur experience dropping off the truck was great, the man was very knowledgeable and polite. My husband had noticed that the towing button was stuck on and wouldn’t shut off, causing the engine to run in a lower gear, using more fuel and it was a new vehicle with only 2000 miles on it. But other than that we had a great experience.
JAMES JI simply want to say ‘KUDOS!!’!!! These guys bent over backwards to help me out a rental together, twice within a month or two, when I had very specific needs in order to do so. They were terrific!! I’d recommend them every time!! Thank you!!
DIANE OExcellent service and assistance with our trailer pick-up/rental. Highly recommend the staff here!
HAROLD P