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Gary O
Customer Reviews for Putney Road Redemption Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was asked to pick up the truck a day before I needed it and was told I had h til Monday to bring it back. But, they neglected to tell me I had to bring it back to the location I was going to by 10 am. I told multiple people from U-HAUL that we were signing a lease at 12:30 on Monday to move in. HOW could I possibly have the truck back at a location at 10 in the morning?? AND was charged another $64 after already paying over $300?? I will never use this company again!
Deborah LExcellent service and all around experience. Thank you. Same thing last time, which is why I came back to this location again!
Sheila DThe weather strip on the driver's side door did not seal well. The van that I rented was clean.
Jeanann WThe Customer Service team was superior! I was in Brattleboro to clear out our ski house and unfortunately, my hearing aid weren't working, (long story). Both picking up & dropping off, your team was exceptional! They were efficient, polite, professional, and kind. Thank you for a great experience! Sincerely, Tara McEnroe Kent
Tara KThe only "issue" was that the employee at this Uhaul was new, so he took more time than a more experienced one. Wasn't an issue for me personally, he was a likable guy and very good with customer service. The entire process was so easy and convenient, I wouldn't hesitate to come here again!
Seth WEverything was great!
Chloe WIt waa a bit off-putting to have to walk through a smelly recyclig center but the staff was amazingly nice!
ALLYSON PThe service at your Brattleboro location is exceptional. I rely on you for all my transportation needs here in town.
Zygmunt DVery friendly service.
Julian BGreat customer service. Both employees. Were ever so kind to me. I was having a meltdown so too speak… 4 stars review..
bonnie gWith Ryan and other support staff at this location, I am confident that the rental experience will be optimal. Thank you Ryan!
ROBERT MInterior dash lights not working extremely hard to see at night. Had to turn on done light to see. Radio and climate control lights not working. Could not see very unsafe
Alex OGreat team and service at this location
David CFast friendly. Was so easy.
Christine PYou are my transportation provider for many years. The service is knowledgeable, efficient, and it is always pleasant at this location, thanks to the exceptional public relation! Zygmunt Joe Dever
Zygmunt DThe woman who waited on me was polite and helpful for what I needed. I will be back for my rental needs the next time
Marc Pthe gentleman that checked me was very nice.
Gary OExtra rental fees is unnecessary when we already pay for the damage waiver plus the total amount’s taxes.
Tristan LGreat service and reliable truck, thanks!
jack mNothing… the U-Haul representative was very friendly and helpful.
Thomas SYour staff was awesome! The rental process went smoothly from start to finish! Would recommend 100%
Marty SThe woman working in the office the day I picked up the truck was very helpful and offered great customer service.
Antoinette LHe tried to help(Ryan),as much as possible to get me back on track. Wasn't playing games on phone like the other establishment.
john bRyan was the best, very very helpful and took the best care of me and getting me a van and the timing was perfect 👍🏼
Rosanna DThe guy I worked with was great - super easy in and out. Definitely will recommend.
Michael SThis is a great place to rent uhauls. Ryan and crew do an excellent job, very accommodating and professional!
pete nStay away from this place
Justin RStaff very pleasant to deal with.
Lucinda MJust an observation the steering was a little loose I've driven U-Hauls and sometimes the steering is tighter and this time it was kind of loose and wobbly and it was hard to tell if it had a full gas tank I don't know if the gauge is old or what
Pamela KWe rented for the purpose of shopping wholesale in PA. The space was perfect and we were able to buy/return with all we had hoped to get. Great decision & will do again in the future!!
Lorraine NFront of truck was dirty on the outside but inside the cab and truck was very clean. The person that we dealt with was very informative and friendly. He did a nice job explaining everything!
Doug BRyan was awesome, we had a bike break down and he was able to rearrange a reservation to accommodate our needs. On a side note, uhaul needs to install tie downs in all the trucks and not just the vans! Thanks Ryan.
Craig GIt’s a little odorous there at the redemption center, but the employees were excellent to deal with.
Tracy SGreat customer service!
Wayne PIt’s in a bit of a weird location but it was fine.
Heather MThe site would only let me rent for 24 hours from this location, despite there being multiple trucks on site both when I picked up and dropped off. I went with this location because the one I usually use was charging significantly more for the same vehicle and same time frame ($59.99/day vs $29.99/day, $1.29/mile vs. $1.09/mile), which was not what U-Haul advertises on their website.
Jason VThey were very knowledgeable answered all my questions friendly and quick service
Deb WThe site was staffed by and very friendly and attentive employee.
Todd SI had real trouble with the truck. The windshield wipers wouldn't turn off and it overheated so much that what should have been a one hour trip took 4 hours.
julia zExcellent service.
Carol AService was fine, office just dingy but I know it’s not a real busy place and can’t expect a big modern office.
Gerald dVery helpful
Norman BThank you for having this location available. Ryan was very polite and helpful. Having him to help us was amazing. No stress. Will rent from here again!!!!
Ana PMy brother's dog has been going to the vet in front of this location for years. However, nobody in my family knew there was a U-Haul rental and bottle redemption center behind the vet office until I stumbled across the address online. Cool to know.
GENEVIEVE LI had a great experience. It was easy and flowed without any hitches. Ryan was kind, courteous, helpful, and gave excellent customer service.
Antoinette LCouldn’t use on line drop off app.
Eve EAccommodated my changing schedule! Thank you!
Glen EGive the gentleman a raise. Outstanding!
Gary BLeave it alone; doing fine!
Larry MProfessional service
Peter JNothing. Ryan was great and the whole process went smoothly.
Jadian BRyan was excellent
Kelly CThe auto transport was given with a tow strap too short to reach ratchet. Truck was given for cross country trip with faulty right side mirror.
Jason GAs always, excellent service on both ends
Lynn H