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Mark M.
Customer Reviews for Quality Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only small hiccup in the visit was getting the contract document printed. But they fixed that issue quickly, so cannot fault their efforts because of a computer/printer issue.
KEVIN K.The location/company was fine. HOWEVER, Uhauls website is garbage. At least 3 people were waiting to checkin because the uhaul website wouldn't let us or the employees. When I showed up to return the truck, the location service didn't work on uhaul's website. Just so you don't ignore this as a user error - I'm a cybersecurity engineer in my late 20s, so I understand how technology works. Unlike your development team.
MATTHEW T.Perfect for what I needed and a reasonable price.
DAVID K.Nothing! Great people Great service The Rose's
DENNIS R.Service was excellent. Person at counter friendly and knowledgeable. Not crowded at all
CYNTHIA P.Equipment smelled cigarettes
NICK P.I purchased a truck for $19.95 + mileage which I agreed to but I was charged an extra $20 for turning it in after 12 noon because that's the time the facility closed. This was never communicated to me. Hidden fees will upset anyone.
DENNIS R.Was a great experience--very easy and convenient. Employees very friendly and helpful. Would use them again.
VAL W.Nothing really..everyone was helpful an polite.
DENNIS K.Agent was not into her job
CRAIG B.No problems at pickup or drop off location and the truck ran exceptionally well. My only complaint is that reserving a truck online is quite a pain. The website isn't very user friendly
Christopher D.Have associates meet clients in the lot right after signing paperwork from the office. Had to wait quite a while and already had the correct unit hooked up before anyone came out to check on me. Do a more thorough check in on returned equipment. Had to switch trailers as the harness did not work properly on the one I hooked up.
Kevin L.Not everyone has data to check the trucks in. Luckily I still had some left but the check in kept saying error and when I called the help number no one answered. The check in/drop off was the most stressful part for me because if you don't check it in there's a fee.
LORI F.Would have nice to know that the Towing gears automatically engaged when the engine is started as well as how to turn it off.
patrick C.But the computer system did not update their inventory so therefore I could not get the 6 doesn't pads
james peter K.Minimal parking
MICHAELPATRICK M.The truck was worn out and the trailer was an antique. I waited all day around my house all day on 8/2/2021 for a respective to let me know where to pick the truck up, no call ever came in. I had to find out on my own at the last minute. Bad service from a company so big.
travis R.Very thankful for the way the staff walked me through the loading and securing process!
Olivia S.The return experience was awful. It wasn't due to the location but due to U-Haul's app being awful. For more than 40 minutes I couldn't return the vehicle because of the app not taking the uploaded photos. I finally got it through by using the web browser instead of the dedicated U-Haul app. It was a very frustrating experience and the morning went from I'm returning this U-Haul early to what if I can't return this before tomorrow.
GONZALO M.The mobile app made it easy to drop off vehicle after hours.
Terrance L.Make sure all your trucks are clean on the inside and out
Lois B.Staff was very friendly and fast.
ROBERT W.Very friendly front desk staff. Made everything clear on what we needed to do to return it and brought the truck out to us when we were all checked in.
Anne M.I was able to rent a 20' truck to go bring items to another state. This was the only location that had a 20' truck available, and I was lucky to rent it. Customer Service was exemplary! Thank you Quality Automotive for a job well done!
GARY O.Don't Charge me $20.00 extra because I brought Truck in a day early. Quality Automotive was open on Sunday!
THOMAS B.To have them be able to show the customer on how the equipment works. Very dissatisfied.
BRUCE R.Let them know what size of hitch ball that they will need to have for the trailer.
LUKE W.Nothing
RICHARD JOHN P.When the Application that was supposed to take picture of my driver's license and upload it to her U-Haul portal, It locked me phone. Nearly locked her phone when she tried to use it to upload a picture of my driver's license. And eventually she had to use an alternate method.
Laren D.Barely any gas in the truck and tough spot to pull out from , but overall good service
Noah T.Was the best Experience I could ask for. The staff was super friendly and me being handicap ♿ they went above ad beyond to make it very comfortable.
Elmer P.Everything was smooth easy & friendly
JACQUELYN T.The truck has 2 dirty masks behind driver's seat. I left the masks there.
Janet A.Location was great! The truck was good and clean and the person who helped me was friendly. I will not use uhaul again most likely because I spent 40 minutes trying to use the website to drop off the vehicle after hours. That was awful. I took pictures of the vehicle three times. I got through putting my payment in and it started me over. Customer service was very helpful. But my over all experience was frustrating and off putting because of your website.
BENJAMIN A.Young lady at the counter was friendly, efficient, and very pleasant. We will rent from this location again.
Aaron N.We dropped off after hours but it was so easy!
David Y.The front office staff at this location are amazing. The website seemed to be having a lot of trouble during my rental. Based on the staff alone I would highly recommend this place over other local options
Scott D.Vehicle return system by phone unnecessary and to complicated for older customers. I will not rent from UHaul again because of this!
Donald B.N/A
Donica H.They did a great job helping when one of the trailers was broken. As a result they made it right and switched the trailer to a bigger version for the same price. Greatly appreciated!
Bryant S.Dropped after-hours did not interact with workers
Darcy B.Good service.
Lawrence V.They couldn't figure out to refund us money for an unused dolly.
Thomas S.