I was having trouble with the app and getting it to load efficiently. The online check in would have been nicer if I knew about all the steps to getting through the check in, or if there was a way to some of those things in advance. I was there for 25 minutes fiddling with the app and it finally all went through. Check out was just a troublesome. It hung on the uploading of the pictures for over 10 minutes and I tried to see if it was my phone, which he 5G and 4 bars ATT service, so I moved down the road a bit and it errored out and said I was going to have to retake the pictures. So I rebooted my phone, just in case, and when it came back up, it was showing that I had completed the check out process. It might be a good idea to see if the locations can have an open wifi connection so there would be no doubt that it wasn't spotty service on my phone, of if it is the app not working properly. I think next time I will just go in and check in and out, usually goes much faster.Eric S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Mishawaka, IN 46545
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- 4.5 Average Customer Rating
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This was a drop off, so not much interaction with staff.Jeanette S.
The gaskets were failing around both doors which made the road noise hardly bearable.ROLF N.
It's not the location that's the problem, the problem is U-HaulJASMOND M.
Don't call a customer asking to hurry up because you need to get to a second job.MARSHALL C.