Customer Reviews for Quality Automotive
(U-Haul Neighborhood Dealer)

72 reviews

3745 Jimmy Lee Smith Pkwy   Hiram, GA 30141

(678) 831-4970

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 831-4970

3745 Jimmy Lee Smith Pkwy
Hiram, GA 30141

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ADIKA D. 
Rating:
4.0

Customer did not leave a comment.

Chandra M. 
Rating:
5.0

I rented a truck for a one way trip I was told I could drop the truck off at another location I just needed to call Uhaul to let them know that I dropped it off at another location that was not true

MARISSA H. 
Rating:
5.0

Customer did not leave a comment.

PAULA B. 
Rating:
1.0

I was double charged for insurance and the daily rate...when I talked to the dealer was referred to uhaul customer service...on hold for 45 minutes no resolve. The agent at Jimmy Lee store stated she would call and resolve...and call me back...I have never heard back...very disappointed...poor customer service!!!!@

KIMBERLY E. 
Rating:
5.0

Customer did not leave a comment.

steve H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Rented a tow dolly & the ratchets were very hard to tighten. Needed greased but made it work.also tail light out.

MITCHELL H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
1.0

They over charged me for miles and for gas… No one in the office was professional the loud music was too loud where I couldn't hear the person waiting on me…

MARYANNE L. 
Rating:
1.0

Not have to wait an hour for equipment. Actually have equipment that you reserve a week ago. Don't charge people for equipment that you weren't able to rent out to them.

TAI D. 
Rating:
5.0

Very nice people upon return....

CAROL W. 
Rating:
5.0

8)

DEREK Y. 
Rating:
4.0

Customer did not leave a comment.

TED H. 
Rating:
5.0

Customer did not leave a comment.

HARVEY W. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
1.0

Truck was very dirty, charged me even I returned it before my due date

MARGARETTE R. 
Rating:
2.0

Everything went so smoothly, employees were very helpful. Don't know what I would change.

BARBARA M. 
Rating:
2.0

The location is hard to get to and looks a bit sketch on the outside

Robin W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
4.0

Customer did not leave a comment.

MALE A. 
Rating:
3.0

No help to attach trailer. ..just walked away and left me to do it my self.

Mark W S. 
Rating:
5.0

Customer did not leave a comment.

CHAIRTY P. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Great customer service

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
3.0

I requested it for Compass Self Storage which was less than 1 mile from house... UHaul changed locations in me ... 8 miles away.. Not convenient

Kim W. 
Rating:
2.0

The loading area was dirty had some brown gooey stuff on the floor and black grease as well..

Charlie B. 
Rating:
2.0

Trailer was being used by the business to haul junk. I had drive around the lot to find it. When I found it I had to go back and ask about the junk in it. Then I had to wait for them to unload it.

Christopher S. 
Rating:
4.0

Truck needed air in tire. Otherwise everything was ok

jasir A. 
Rating:
2.0

Customer did not leave a comment.

Thorton B. 
Rating:
4.0

Customer did not leave a comment.

Lorie P. 
Rating:
5.0

Customer did not leave a comment.

sidney R. 
Rating:
4.0

Customer did not leave a comment.

darryl R. 
Rating:
5.0

make sure gas is FULL!!! We got truck out was over 2 1/2 hours late because no one at place for us to get U-haul we rented at 9:00 am.We did not get e-mail that they would be late? Did come late so then tried to call place we rented, never answer. Did contact U-haul head quarters in Georgia. very helpful but was not given any credit and filled truck when turned in GAS WAS FULL!!!

Robert G. 
Rating:
5.0

Friendly and professional

Edgar P. 
Rating:
5.0

Customer did not leave a comment.

Isaac L. 
Rating:
5.0

Customer did not leave a comment.

carleen M. 
Rating:
5.0

This person was FANTASTIC. Quick, efficient and friendly.

ALEXIS S. 
Rating:
3.0

nice lady

joshua P. 
Rating:
4.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Ronda C. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Very helpful and friendly

morgan H. 
Rating:
4.0

Customer did not leave a comment.

latavious L. 
Rating:
4.0

Keep Amy great personality.

David P. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Y Renee L. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Maybe a larger sign that shows Uhaul rentals here to better be seen from highway

Richard R. 
Rating:
5.0

Excellent customer service. Thank you.

Terri J. 
Rating:
5.0

Excellent customer service.

JIMMY S. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

So easy and the woman was pleasant and helpful. So grateful. Thank you Quality Automotive

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

Was charged an extra date even though I turned in on time. Place was closed but I followed directions.

Beatrice A. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Customer did not leave a comment.

MONIQUE M. 
Rating:
1.0

The people are very rude. They weren't even at the location. Made us wait for no reason, when we could have dropped off and left.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Erik R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
3.0

Customer did not leave a comment.

BRANDII M. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
3.0

The reservation center told us that this place opened at 8:30am, but they actually opened at 9am. Also the phone number we were given did not work. It would be good if the reservation center updated their records for phone numbers and hours of operation. Thanks!

David D. 
Rating:
5.0

Just keep up with the good work

MARK V. 
Rating:
4.0

Customer did not leave a comment.

pam H. 
Rating:
5.0

This location? Nothing. But your automated system is completely broken.

Ernest S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top