Customer Reviews for Quality Box & Pack
(U-Haul Neighborhood Dealer)

575 reviews

1454 Bethel Rd   Columbus, OH 43220

(614) 300-1400

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 300-1400

1454 Bethel Rd
Columbus, OH 43220

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lauren G. 
Rating:
3.0

Trucks are located in the far remote hidden part of the plaza parking lot. That should be noted. Post use key drop is at the actual location. U-Haul app is problematic. Took us an hour with the help of customer service to pick up the truck. Quoted price was $19.95 plus 100 free miles. Ended up a $200+ rental. Very deceiving. Truck was great and did the job!

Patrick R. 
Rating:
2.0

I think I was over charged the truck was not full of gas upon receiving it but was returned full by me, dirty used face mask were left inside truck also

CHARLIE N. 
Rating:
4.0

Not the location, but the UHaul servers. This was the second time I've used UHaul but the store can't process the sale because the UHaul servers are down. Had the same problem at a Cincinnati UHaul three years ago, leaving us to wait 1.5 hours to get our truck. The Bethel store was great but feel badly we all suffer from UHauls under danke but evidently chronic network server problems.

Jeffrey M. 
Rating:
2.0

Uhaul was dirty, had issues shifting gears when loaded and the passenger door didn't always want to close.

Richard C. 
Rating:
4.0

The online early check-in did not replace some additional check-in at the pick-up location. The website asked me repeatedly to re-enter my alternate contact information. When the website required me to enter the mileage, it asked me to send photos of my driver's license a second time. I still needed to work with the agent at Quality Box & Pack to verify my driver's license. The agent was extremely helpful, but the self-check-in was extremely frustrating. I lost at least 1/2 hour of time in the process.

Steven J. 
Rating:
5.0

There is a nice and sweet humble lady that works here who is a beautiful person and quick on Getting you in a truck thanks for everything

monika S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Really good job guys. Keep it up!

collin S. 
Rating:
5.0

The attendant was helpful and very friendly.

Eric W. 
Rating:
5.0

Customer service is very good

ascene Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Jaimie M. 
Rating:
5.0

None. Great service.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Quick and easy pickup and drop off. Plenty of parking So I could leave my car. Great service from store.

James M. 
Rating:
5.0

Customer did not leave a comment.

DAIFALLAH A. 
Rating:
5.0

Very nice staff and good location

samer E. 
Rating:
5.0

Customer did not leave a comment.

monica S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
5.0

Miki was awesome she took the time to explain everything to me and was very helpful.

richard R. 
Rating:
3.0

Dropped of truck after hours.

CANTREACE H. 
Rating:
5.0

Customer did not leave a comment.

Kara L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

The location was great!! The mobile pick up by U-Haul in general needs improvements. With full phone service, uploading pictures required logging in and out 4 different times. Then, if you put a secondary contact down on the day of booking, they don't allow you to use that person as a secondary contact the day of and you have to give another person. The whole process took over 30 minutes which is pretty frustrating and counts as part of your time of rental.

Tristan C. 
Rating:
4.0

The transmission on the truck slips going from 2nd to 3rd. The online return was unusable on iphone safari browser

Charles R. 
Rating:
5.0

Great location, great employees! Keep on hauling!

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
2.0

Do Not advertise $20 uhaul if the end cost is near $100.

Alexis W. 
Rating:
4.0

Customer did not leave a comment.

MD H. 
Rating:
3.0

Customer did not leave a comment.

Gokhan C. 
Rating:
2.0

I was extremely mad as hell. I waited over fourty five mins trying to get my gift certificates to work. Nothing worked. Had to call two different people. The supervisor was gone because it was a Sunday. No one told me that you can't redeem multiple certificates you can only use one. So I had to wait a few days for the certificates to be combined. Then the one certificate number I did give them didn't work. Emailed her back. Then found out she is gone on vacation. So now I'm waiting and seeing if I'll get anything refunded for that 45.00 one too. It's just been one thing after another. But the whole amount was charged on my cc.

KAREN S. 
Rating:
4.0

Customer did not leave a comment.

Marc M. 
Rating:
4.0

Really easy to pick up and drop off.

ASHLEY W. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
3.0

Windshield was very filthy with dead bugs

TOM L. 
Rating:
5.0

You make it so easy for your customers. It's nice to have a company have so much confidence in their customers. Your trucks are always clean and in great shape.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Ray E. 
Rating:
5.0

Customer did not leave a comment.

joe F. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
3.0

Make sure the truck works before renting it to me

Daniel P. 
Rating:
1.0

I was over charged on my milage. I drove 14 miles and I was charged for 25 miles.

Regan L. 
Rating:
1.0

The U-Haul dealership did not go outside to inspect the vehicle before I left they said I needed to return it with a full tank of gas when I got down it was on empty and a tire was completely slashed I drove to my location and had to drive straight back and return it and go to another rental place to rent a vehicle to move it was a complete disaster they were completely on organized and I would like a full refund

Jillian W. 
Rating:
5.0

Customer did not leave a comment.

Kantilal C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

There was a low tire pressure gauge on… And when I return the truck at a quarter till three, there was no one there to tell. Overall it was a great experience and the woman was very helpful. I have taken a screenshot of the dashboard as indicated I need to send that in to ensure the proper amount was charged to my card. Please advise. Thank you

amanda H. 
Rating:
5.0

Customer did not leave a comment.

Pradeep Rajkumar D. 
Rating:
5.0

You should have a specific and place for people to park their vehicles while using your trucks. I parked my car in the lot and was hit by another person backing in a U haul truck. Not your fault, but you should suggest someone parks away from the trucks.

Dee N. 
Rating:
5.0

We were charged an extra fee, but weren't told what it was for. We only drove 10 miles maximum so I'm not sure why we were charged extra

Dezwan P. 
Rating:
5.0

Customer did not leave a comment.

Stephen Q. 
Rating:
3.0

Have the correct box truck I reserved ready and make sure the systems are up and running so we dont have to wait. Took an hour to finally get a different truck

Blake S. 
Rating:
3.0

Customer did not leave a comment.

brian O. 
Rating:
2.0

Arrived at 330pm to drop off truck. Sign said open until 4pm but they were closed at 330pm. Took around hour to get ahold of someone to walk us through the mobile return.

JOSHUA W. 
Rating:
1.0

The location was closed and the mobile drop off was extremely confusing. Had no idea what I was doing where to go and the uhauls were in a different from location where the store was at. Could not find the drop off box by the uhauls and then found it was not a box rather a slit in the doorway. Uhaul did not let us know that. I had a horrible experience with Uhaul today.

Madelyn B. 
Rating:
3.0

Customer did not leave a comment.

Joe S. 
Rating:
4.0

N/a

Bailey F. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
3.0

Customer did not leave a comment.

Melanie A. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Everything was perfect thank you

mayra G. 
Rating:
5.0

A clear description of the online checkout process would be helpful. I locked the truck and dropped the keys in the slot and then realized I needed more pictures.

Lisa H. 
Rating:
2.0

This location's hours were posted online as closing at 16:00 when I arrived at 15:30 they were closed. The dropbox was poorly marked. I also waited on hold with UHaul customer service for over a half an hour before giving up. I had to check the truck in myself using my phone. I didn't know when I rented the truck that I'd be working for uhaul. I guess I'll be looking for my paycheck any day now.

John D. 
Rating:
4.0

Customer did not leave a comment.

Scot F. 
Rating:
5.0

Customer did not leave a comment.

Frederick D. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
1.0

Hard to find location

Julie K. 
Rating:
3.0

Cabin and truck bed were not clean. There was a screw in the back tire which caused us to have to stop frequently to put in air. It should have been detected by uhaul before we left. I will never use uhaual again nor recommend it.

lynn H. 
Rating:
5.0

Customer did not leave a comment.

Jerre C. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
1.0

The truck was filthy and we were to pick it up at 8:00am but because you didn't get the truck back the evening before we couldn't pick up until 10:00am. Totally messed up our trip! Very poor run business! Also the parking lot was disgusting with old mattresses snd trash everywhere!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Zachary N. 
Rating:
5.0

Just confusing to find it under a different name—

Bill M. 
Rating:
5.0

The pickup process was a little lengthy but honestly not a big deal. I used the app. The office workers were very polite and professional. Good experience.

Molly P. 
Rating:
4.0

Customer did not leave a comment.

brianne D. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
4.0

Customer did not leave a comment.

mark E. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Location Saturday hours changed due to COVID so they were closed when I got there. Had to return using online app

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Tirza D. 
Rating:
5.0

Customer did not leave a comment.

Ravi A. 
Rating:
5.0

Customer did not leave a comment.

Carson F. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Badr M. 
Rating:
5.0

Don't change anything! It was the easiest and fastest uhaul rental and return I've ever had. Plus it was a brand new truck! Would tell everyone to rent from this place!

Jamee M. 
Rating:
3.0

We had to go further out to pick up the rental instead of the place we had rented. The van appeared to have possible transmission issue but not a mechanic. Overall, the truck was clean and the perfect size.

Jill S. 
Rating:
3.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Venerando L. 
Rating:
4.0

The interior had a smell of old food and was a little dirty. I just cleaned it myself, no biggie since it may be just me.

steven H. 
Rating:
5.0

Best services, always

ravinder L. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top