Trucks are located in the far remote hidden part of the plaza parking lot. That should be noted. Post use key drop is at the actual location. U-Haul app is problematic. Took us an hour with the help of customer service to pick up the truck. Quoted price was $19.95 plus 100 free miles. Ended up a $200+ rental. Very deceiving. Truck was great and did the job!Patrick R.
Trailer Rental & Towing in Columbus, OH at Quality Box & Pack
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Columbus, OH 43220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I think I was over charged the truck was not full of gas upon receiving it but was returned full by me, dirty used face mask were left inside truck alsoCHARLIE N.
Not the location, but the UHaul servers. This was the second time I've used UHaul but the store can't process the sale because the UHaul servers are down. Had the same problem at a Cincinnati UHaul three years ago, leaving us to wait 1.5 hours to get our truck. The Bethel store was great but feel badly we all suffer from UHauls under danke but evidently chronic network server problems.Jeffrey M.
Uhaul was dirty, had issues shifting gears when loaded and the passenger door didn't always want to close.Richard C.
The online early check-in did not replace some additional check-in at the pick-up location. The website asked me repeatedly to re-enter my alternate contact information. When the website required me to enter the mileage, it asked me to send photos of my driver's license a second time. I still needed to work with the agent at Quality Box & Pack to verify my driver's license. The agent was extremely helpful, but the self-check-in was extremely frustrating. I lost at least 1/2 hour of time in the process.Steven J.
There is a nice and sweet humble lady that works here who is a beautiful person and quick on Getting you in a truck thanks for everythingmonika S.
Really good job guys. Keep it up!collin S.
The attendant was helpful and very friendly.Eric W.
Customer service is very goodascene Z.
None. Great service.Erin S.
Quick and easy pickup and drop off. Plenty of parking So I could leave my car. Great service from store.James M.
Very nice staff and good locationsamer E.
Miki was awesome she took the time to explain everything to me and was very helpful.richard R.
Dropped of truck after hours.CANTREACE H.
The location was great!! The mobile pick up by U-Haul in general needs improvements. With full phone service, uploading pictures required logging in and out 4 different times. Then, if you put a secondary contact down on the day of booking, they don't allow you to use that person as a secondary contact the day of and you have to give another person. The whole process took over 30 minutes which is pretty frustrating and counts as part of your time of rental.Tristan C.
The transmission on the truck slips going from 2nd to 3rd. The online return was unusable on iphone safari browserCharles R.
Great location, great employees! Keep on hauling!BRIAN H.
Do Not advertise $20 uhaul if the end cost is near $100.Alexis W.
I was extremely mad as hell. I waited over fourty five mins trying to get my gift certificates to work. Nothing worked. Had to call two different people. The supervisor was gone because it was a Sunday. No one told me that you can't redeem multiple certificates you can only use one. So I had to wait a few days for the certificates to be combined. Then the one certificate number I did give them didn't work. Emailed her back. Then found out she is gone on vacation. So now I'm waiting and seeing if I'll get anything refunded for that 45.00 one too. It's just been one thing after another. But the whole amount was charged on my cc.KAREN S.
Really easy to pick up and drop off.ASHLEY W.
Windshield was very filthy with dead bugsTOM L.
You make it so easy for your customers. It's nice to have a company have so much confidence in their customers. Your trucks are always clean and in great shape.Stephen J.
Make sure the truck works before renting it to meDaniel P.
I was over charged on my milage. I drove 14 miles and I was charged for 25 miles.Regan L.
The U-Haul dealership did not go outside to inspect the vehicle before I left they said I needed to return it with a full tank of gas when I got down it was on empty and a tire was completely slashed I drove to my location and had to drive straight back and return it and go to another rental place to rent a vehicle to move it was a complete disaster they were completely on organized and I would like a full refundJillian W.