Customer Reviews for Quality Box & Pack
(U-Haul Neighborhood Dealer)

649 reviews

1454 Bethel Rd   Columbus, OH 43220

(614) 300-1400

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(614) 300-1400

1454 Bethel Rd
Columbus, OH 43220

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

belgacem D. 
Rating:
3.0

The only problem I had was for a short period of time on the Highway, the truck started to shake pretty bad. I thought I was going to have to pull over and call for help. Luckily, it worked itself out!😀

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Sheila H. 
Rating:
5.0

Everything (pick up and drop off) went smooth. Staff was awesome to work with. Text messages and web site protocols at pick up and drop off were easy to read and navigate. Truck was the cleanest vehicle I have ever rented. Will definitely rent from this location again.

Teri W. 
Rating:
5.0

Insurance should be for whole trip and not added for every single day separately. When I extended it, I was added extra insurance on it

Rakshitha V. 
Rating:
5.0

Customer did not leave a comment.

Reginald J. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

Ray I. 
Rating:
5.0

I did not get the woman's name who took care of me but she was awesome, friendly and knowledgeable.

KYLE B. 
Rating:
5.0

The sales associate was very very nice and helpful.

Megan M. 
Rating:
5.0

Everything went smoothly!

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
3.0

Bring down gas price for miles driven. Online apps too long, length of information is a tedious.

William R. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

the location where you pick up and drop off the truck is directly beside a bar, which is kind of dangerous at night for women as there were a lot of men just standing around outside. the parking lot is not well lit. other than that decent area and easy pick up.

Kimberly B. 
Rating:
2.0

The application and website did not work what so ever upon drop off, we tried to call the location several times and got no answer. The location is located 500-750 feet away from the truck drop off so it took an entire hour to drop off. The women inside REFUSED to come check the van and instead decided to charge me despite cleaning it up, filling the truck with more gas than I was given upon pickup, and trying to turn it in 20 minutes before required drop off. Horrible and I will make sure no one I know ever uses this location.

Avery K. 
Rating:
4.0

It was a very long walk to the area where many bing trucks were located. It took more time to walk around and find the correct truck. It was a really hot day. Maybe offering some bottled water would have been much appreciated!

Jennifer M. 
Rating:
5.0

Once again, had issues with the online check out. Otherwise good experience.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L. 
Rating:
4.0

When returning the u-haul, the site could not recognize my location after granting location services. The site needs fixed.

Linnea M. 
Rating:
1.0

Had a lady who was not fully trained at a location by herself. I'm pretty sure I was inappropriately charged. I have the receipt. Lady had little to no answers to any questions I had. Would not go back to that location again .

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

omar C. 
Rating:
5.0

Wonderful experience. The ownership is excellent.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Had to pick up vehicle 2 hours late because online app did not work and no one was at the counter until 9:30 AM and she was 15 mins late

James R. 
Rating:
1.0

getting charged $18 for an 1/8th tank of gas is absurd

aley L. 
Rating:
2.0

The parking location is quite far from the checkin/checkout location, which makes the renting and return of the vehicle difficult. Also, the staff was not efficient in handling the transaction.

Krishnaswamy S. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
3.0

Customer did not leave a comment.

Mckenzy R. 
Rating:
5.0

Nothing. It's a great location. She ALWAYS does an exceptional job!

William H. 
Rating:
4.0

Customer did not leave a comment.

Delgazieo K. 
Rating:
4.0

Customer did not leave a comment.

Stephen F. 
Rating:
3.0

The customer behind me was scheduled for a 8am pickup. Mine was scheduled for 10. We both had selected the mobile check in. He had to wait 2 hours until they opened. The appliance dolly and the pads that I ordered were not in the truck so mobile pickup would not have worked for us either. The mobile check in did not work. It kept saying we had to wait until the location opened.

Rhonda H. 
Rating:
1.0

Customer did not leave a comment.

Nathanael M. 
Rating:
3.0

Truck wasn't very clean. Pre-checkin didn't seem to speed up checkout at all.

Kevin Y. 
Rating:
1.0

The problem is not this location; the problems involved using the U-Haul app to return my equipment after hours. The app would not allow me to proceed through the prompts when trying to return my equipment. I called roadside assistance and also used a live chat feature to try to speak to someone, but I was always on hold and no one was available to help me.

Megan W. 
Rating:
3.0

The truck was dirty. The pads were strewn around back. There were 3 dollies in the back 2 were loose and took up moving space. The agent was nice. The app made me take pictures but I had taken some already and would not upload them. I had to go back to truck across lot and take pictures to check in after hours.

thomas N. 
Rating:
3.0

I'm not sure if I'd recommend this location. It was really hard to find and the parking was far/not a nice area from the uhual center. Other than that my experience was great and easy.

jennifer B. 
Rating:
4.0

Have longer hours on Saturdays

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

PRATIK C. 
Rating:
5.0

Prompt, very helpful service

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Meredith L. 
Rating:
4.0

The staff was courteous and professional and explained all of the options. However the self check out link that was provided did not work

Corey D. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

The woman there who helped me was helpful and friendly. You can't ask for more. 😉

Kathy S. 
Rating:
5.0

Thank you for your excellent service!

Rishi K. 
Rating:
1.0

Charged me 26 dollars for not folding blankets

William R. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
3.0

Not charge for things that aren't provided. The item was also never taken off my bill even though the representative said she would.

Austin K. 
Rating:
3.0

I ord6 an appliance dolly but was out of stock

PHILIP N. 
Rating:
5.0

Priti was very friendly and helpful throughout the process!

Maria K. 
Rating:
3.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

PARSHOTAM K. 
Rating:
5.0

There were a couple of issues with the truck itself but the customer service was great.

Rebecca Z. 
Rating:
2.0

I reserved 2 dollys, neither were available when we picked up the rental.moving was extremely inconvenient. We had no notice prior to picking up the truck that they were going to change our reservation or we could have tried to borrow from someone.It was impossible to reach anyone at uhaul for reservation assistance. Will do everything I can to not use uhaul in the future

Andrea A. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL G. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
2.0

Very confusing on where to put the truck to drop it off. The office was closed when it was returned.

Chad C. 
Rating:
1.0

$101 for 2 days and 31 miles. All I'm gonna say.

Layla F. 
Rating:
4.0

When I got the van there were blankets unfolded tossed about in it. I did not rent them and left in van folded. There was a big cardboard uhaul add for 19.95 also in the back cargo space, but most concerning is we found a large chef knife on the floor. I disposed the knife and swept the van cargo space. The equipment performed well however and the rental agent was friendly.

Dennis M. 
Rating:
5.0

The woman working was so kind. We will most likely be returning customers when we need to rent a truck again.

danielle S. 
Rating:
2.0

The website was unclear about the rules for my specific truck. The website listed an alternate return location as “optional”, yet when I rented my truck, I was informed that I needed to drive it two hours back to the original location. There was no clear information in my reservation. When I tried to reach customer support on numerous occasions, all call wait times were a minimum of a half an hour.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

tim S. 
Rating:
5.0

Excellent, everything went on smoothly. Bravo

EDWARD A. 
Rating:
1.0

The location did not have any of the dollies I reserved. As a disabled person, this was a big problem for me. Also, the truck had clearly not been cleaned. It even had half drunk water bottles from the previous users. I was not told how to do the online check out or that I needed to do it before turning in my keys. Last, the tank only had 1/4 tank when I picked up the truck, which made me concerned I would be charged to replace the full tank, despite it being almost empty when I got it.

Story E. 
Rating:
3.0

I was unable to get the online check out process to work (camera function to take photos didn't load on my iphone 12) and I got charged $20 for it. I also opted out of the insurance but was billed for it. Location was fine, staff was courteous, but end led to doubling my bill.

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

Camille J. 
Rating:
5.0

Really loved the service and the flexibility of this location! Thanks again!

jay F. 
Rating:
3.0

The owner, was fantastic. Very knowledgeable and helpful. I think the only complaint was that the truck was clearly not swept out after its last use. But it wasn't too bad.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Lauren G. 
Rating:
3.0

Trucks are located in the far remote hidden part of the plaza parking lot. That should be noted. Post use key drop is at the actual location. U-Haul app is problematic. Took us an hour with the help of customer service to pick up the truck. Quoted price was $19.95 plus 100 free miles. Ended up a $200+ rental. Very deceiving. Truck was great and did the job!

Patrick R. 
Rating:
2.0

I think I was over charged the truck was not full of gas upon receiving it but was returned full by me, dirty used face mask were left inside truck also

CHARLIE N. 
Rating:
4.0

Not the location, but the UHaul servers. This was the second time I've used UHaul but the store can't process the sale because the UHaul servers are down. Had the same problem at a Cincinnati UHaul three years ago, leaving us to wait 1.5 hours to get our truck. The Bethel store was great but feel badly we all suffer from UHauls under danke but evidently chronic network server problems.

Jeffrey M. 
Rating:
2.0

Uhaul was dirty, had issues shifting gears when loaded and the passenger door didn't always want to close.

Richard C. 
Rating:
4.0

The online early check-in did not replace some additional check-in at the pick-up location. The website asked me repeatedly to re-enter my alternate contact information. When the website required me to enter the mileage, it asked me to send photos of my driver's license a second time. I still needed to work with the agent at Quality Box & Pack to verify my driver's license. The agent was extremely helpful, but the self-check-in was extremely frustrating. I lost at least 1/2 hour of time in the process.

Steven J. 
Rating:
5.0

There is a nice and sweet humble lady that works here who is a beautiful person and quick on Getting you in a truck thanks for everything

monika S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Really good job guys. Keep it up!

collin S. 
Rating:
5.0

The attendant was helpful and very friendly.

Eric W. 
Rating:
5.0

Customer service is very good

ascene Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Jaimie M. 
Rating:
5.0

None. Great service.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Quick and easy pickup and drop off. Plenty of parking So I could leave my car. Great service from store.

James M. 
Rating:
5.0

Customer did not leave a comment.

DAIFALLAH A. 
Rating:
5.0

Very nice staff and good location

samer E. 
Rating:
5.0

Customer did not leave a comment.

monica S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
No reviews have been submitted for this location.

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