Customer Reviews for Quality Building Stone Inc
(U-Haul Neighborhood Dealer)

336 reviews

993 W 14730 S   Bluffdale, UT 84065

(801) 890-2491

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/24/2024: 9:00 am - 4:00 pm

Services at this Location:

Contact Us

(801) 890-2491

993 W 14730 S
Bluffdale, UT 84065

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/24/2024: 9:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Both u haul agents were great.

louis d 
Rating:
5.0

Customer did not leave a comment.

Russ S 
Rating:
4.0

Is location really relevant? No matter where you schedule a rental, it'll get moved to wherever your truck is available.

Brandon L 
Rating:
5.0

Customer did not leave a comment.

Jill B 
Rating:
3.0

The service was good, but the truck was 45 minutes late.

Lynnette R 
Rating:
5.0

Customer did not leave a comment.

DANIEL F 
Rating:
5.0

The location to so helpful. U-Haul's reservation system leaves a lot to be desired. U-Haul moved my reservation to another pickup location without notifying me, but the guys at Quality Building Stone were able to help me get another truck.

Peter H 
Rating:
3.0

Trailer pick-up with a 26’ truck was difficult due to parking area configuration. A forklift had to be brought in to move the trailer into a position that the truck could reach. Staff on site were helpful and patient

Glenn D 
Rating:
5.0

It was an excellent service and very easy to handle.

Sreedhar D 
Rating:
3.0

Customer did not leave a comment.

Karen K 
Rating:
1.0

Firstly, this is a no-contact pickup location, which I was unaware of when I made my reservation. A U-haul location unmanned on a Saturday is like Starbucks being closed on a Monday morning. In other words, closed during their busiest day. Secondly, the U-haul app, which is necessary for a no-contact pickup, is NON FUNCTIONAL. It did not work. I had to circumvent the process by logging in through a web portal, which still had glitchy issues. Thirdly, I called the customer hotline and was on hold for 8 minutes before I hung up. Why is no one manning that line? It took a while extra hour to fumble through this dumb ass digital system, which resulted in me returning it a while hour after my allotted time. What if I didn't have a smartphone? What if the reception was poor for the area? Get a professional to Quality check your app IMMEDIATELY. Get a real person to answer your damn hotline TODAY. This level of dysfunction is unacceptable. If you want to set up a no-contact equipment rental, at the very least ensure your systems work. I am grateful the equipment itself was in good working order and correct, so thank you for that.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Eric J 
Rating:
5.0

Rented many trucks and this was the cleanest most easy going rental to date, thanks

Dwayne H 
Rating:
3.0

Customer did not leave a comment.

terri R 
Rating:
5.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

Customer did not leave a comment.

Tracy J 
Rating:
3.0

Customer did not leave a comment.

Lorrie G 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
3.0

Customer did not leave a comment.

Kristen L 
Rating:
5.0

Excellent recommended. Hablan español muy amable todo facil y rápido

Argimiro S 
Rating:
5.0

Customer did not leave a comment.

LEANN C 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Eric J 
Rating:
3.0

Trailer was dirty on the inside. I swept out a bunch of dirt. Do they clean these things between renters? The outside was extremely dirty, wirh a black road tar like splattering. The ball screw was damaged and difficult to turn. I had to use a pipe wrench. Come on guys, you can do better for what it costs.

Gary G 
Rating:
5.0

Very nice people to work with.

Louis G 
Rating:
5.0

Customer did not leave a comment.

CODY N 
Rating:
5.0

Customer did not leave a comment.

Brandon G 
Rating:
5.0

Customer did not leave a comment.

Clay C 
Rating:
4.0

Admirable customer service. Would definitely recommend to a friend.

Matt W 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

Lorene J 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

ANNE B 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
4.0

Customer did not leave a comment.

Betty D 
Rating:
5.0

Customer did not leave a comment.

Angela M 
Rating:
3.0

Customer did not leave a comment.

Alfredo B 
Rating:
4.0

Not very friendly.

Greg F 
Rating:
5.0

Polite and personable

Dan W 
Rating:
4.0

Customer did not leave a comment.

George S 
Rating:
5.0

Customer did not leave a comment.

MITCHELL P 
Rating:
5.0

Uhaul came through and found me a vehicle hauler. Thank you.

Jared M 
Rating:
5.0

Customer did not leave a comment.

Eva K 
Rating:
4.0

Customer did not leave a comment.

Francis E 
Rating:
5.0

Nothing. It great, fast, and easy.

Ryan P 
Rating:
4.0

You need to redo the invoice to reflect the 24 hour rental period. The pickup time was changed but not the drop of time.

peter v 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
3.0

Customer did not leave a comment.

Mitchell M 
Rating:
4.0

Customer did not leave a comment.

George S 
Rating:
2.0

Hours are minimal. I was to return the equip on 11/25, but they were closed and I knew I would be charged extra, so I had to take time off work to return since the open after I have to be at work and close before I get off. When I dropped it off, the guy just took it and said I would receive an e-mail receipt. I didn't even know if he worked there?? Luckily I got some evidence incase there was a dispute.

Dennis H 
Rating:
5.0

Great facilities with very nice employees.

Jerome C 
Rating:
4.0

Customer did not leave a comment.

Brian S 
Rating:
3.0

Why did you charge me $1.29 per mile when it’s supposed be $0.99 per mile.

TODD L 
Rating:
5.0

You guys are way more expensive than I expected. I had no time to do research. I will most likely use a more cost effective company next time.

Aaron P 
Rating:
2.0

This location is only open 9 to 430PM. I requested to pick up at 9 but I didn't leave until 930AM. Because of a short window, I dropped off the vehicle at 530PM but they already closed. So they charged me for the full day even though I only was a half an hour after they closed but I also didn't leave until 930AM instead of 9AM

ATA C 
Rating:
5.0

Customer did not leave a comment.

Laurence H 
Rating:
3.0

Customer did not leave a comment.

Pam C 
Rating:
2.0

Train employee on how to hook up a car on to car hauler. So people like my 72 year old husband who has MS won't have to do it again. We paid a lot for rental and then my husband had to try and remember what he had seen before and do it so we could leave for trip.

Geraldine R 
Rating:
5.0

Very good with the customers

Ashley A 
Rating:
3.0

Customer did not leave a comment.

lisa d 
Rating:
4.0

Worked out great to drop off and then call the next day to do the check in.

CJ E 
Rating:
3.0

Customer did not leave a comment.

James M 
Rating:
3.0

It wasn't just this location but the UHaul chat team as well. For some reason instead of just moving my reservation date, the chat agent extended it to 12 days and then at the location, no one went over pricing before charging my card so I didn't even notice till hours later.

Jasmine M 
Rating:
3.0

Customer did not leave a comment.

Nola E 
Rating:
5.0

There was a discrepancy with our bill, which caused us to be charged a 3 day rental. The office took care of it immediately, which I appreciate because the bill was on my debit card with minimal funds available.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Ann H 
Rating:
5.0

Customer did not leave a comment.

Gloria R 
Rating:
3.0

We had 2 flats on the road. Same tire. Make sure the repair people are properly trained and actually fix the issue. First time wasn’t done right. We added 6 hrs to our 18 hour drive.

carra g 
Rating:
5.0

Customer did not leave a comment.

Jeremy H 
Rating:
5.0

Customer did not leave a comment.

Ali R 
Rating:
1.0

Customer did not leave a comment.

Alec P 
Rating:
2.0

Rusted lock? Poor key size, overcharge

Joel J 
Rating:
5.0

The gentleman that rented me the trailer was very efficient, helpful, and courteous. Great rental experience!

Jeffrey M 
Rating:
3.0

They were closed on Saturday bummer, I dropped anyway as instructed.

Jim Y 
Rating:
1.0

I was unable to get truck when I was told- had to pay for a day I couldn’t even use truck because websites wasn’t working- location refused discount for for admitted gross negligence- absolutely the worst rental experience of my life- on top of that - I had to pay in full for something I only received partially. Complete utter joke

jason s 
Rating:
4.0

Did mobile drop-off. The app wouldn't let me upload the odometer photo tried to call customer service and it said 1 hour wait. Tried the website instead of the app and that worked.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Karl N 
Rating:
5.0

Customer did not leave a comment.

Sophie W 
Rating:
4.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Customer did not leave a comment.

Dallin C 
Rating:
5.0

Customer did not leave a comment.

Dallas K 
Rating:
4.0

Customer did not leave a comment.

Joshua C 
Rating:
3.0

Customer did not leave a comment.

Eva S 
Rating:
5.0

Customer did not leave a comment.

SHANTELL S 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
2.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Steven A 
Rating:
5.0

Customer did not leave a comment.

Brandon F 
Rating:
5.0

Customer did not leave a comment.

Sachi O 
Rating:
3.0

The person was very helpful on the phone we’d been told we could drop trailer at any location however when we chose location closest to us that wasn’t the case. The customer service rep helped to change location but it took quite a while to complete change. Not any error with rep just with information from whom we rented

Dave C 
Rating:
5.0

Customer did not leave a comment.

MICHELE K 
Rating:
4.0

Customer did not leave a comment.

Tanarin A 
Rating:
5.0

Steve was super quick and helpful. Would definitely recommend!

Stephen M 
Rating:
5.0

Customer did not leave a comment.

DANIEL G 
Rating:
5.0

Customer did not leave a comment.

CINDY M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M 
Rating:
5.0

Customer did not leave a comment.

Peggy F 
Rating:
2.0

The two women at the Bluffdale location were very unprofessional... I called and never got through and had to call corporate. When I got there, they couldn't see where I called and couldn't get my message.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

Ronald W 
Rating:
5.0

Customer did not leave a comment.

John V 
No reviews have been submitted for this location.

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