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Eric J
Customer Reviews for Quality Building Stone Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented many trucks and this was the cleanest most easy going rental to date, thanks
Dwayne HExcellent recommended. Hablan español muy amable todo facil y rápido
Argimiro STrailer was dirty on the inside. I swept out a bunch of dirt. Do they clean these things between renters? The outside was extremely dirty, wirh a black road tar like splattering. The ball screw was damaged and difficult to turn. I had to use a pipe wrench. Come on guys, you can do better for what it costs.
Gary GVery nice people to work with.
Louis GAdmirable customer service. Would definitely recommend to a friend.
Matt WNot very friendly.
Greg FPolite and personable
Dan WUhaul came through and found me a vehicle hauler. Thank you.
Jared MNothing. It great, fast, and easy.
Ryan PYou need to redo the invoice to reflect the 24 hour rental period. The pickup time was changed but not the drop of time.
peter vHours are minimal. I was to return the equip on 11/25, but they were closed and I knew I would be charged extra, so I had to take time off work to return since the open after I have to be at work and close before I get off. When I dropped it off, the guy just took it and said I would receive an e-mail receipt. I didn't even know if he worked there?? Luckily I got some evidence incase there was a dispute.
Dennis HGreat facilities with very nice employees.
Jerome CWhy did you charge me $1.29 per mile when it’s supposed be $0.99 per mile.
TODD LYou guys are way more expensive than I expected. I had no time to do research. I will most likely use a more cost effective company next time.
Aaron PThis location is only open 9 to 430PM. I requested to pick up at 9 but I didn't leave until 930AM. Because of a short window, I dropped off the vehicle at 530PM but they already closed. So they charged me for the full day even though I only was a half an hour after they closed but I also didn't leave until 930AM instead of 9AM
ATA CTrain employee on how to hook up a car on to car hauler. So people like my 72 year old husband who has MS won't have to do it again. We paid a lot for rental and then my husband had to try and remember what he had seen before and do it so we could leave for trip.
Geraldine RVery good with the customers
Ashley AWorked out great to drop off and then call the next day to do the check in.
CJ EIt wasn't just this location but the UHaul chat team as well. For some reason instead of just moving my reservation date, the chat agent extended it to 12 days and then at the location, no one went over pricing before charging my card so I didn't even notice till hours later.
Jasmine MThere was a discrepancy with our bill, which caused us to be charged a 3 day rental. The office took care of it immediately, which I appreciate because the bill was on my debit card with minimal funds available.
Thomas RWe had 2 flats on the road. Same tire. Make sure the repair people are properly trained and actually fix the issue. First time wasn’t done right. We added 6 hrs to our 18 hour drive.
carra gRusted lock? Poor key size, overcharge
Joel JThe gentleman that rented me the trailer was very efficient, helpful, and courteous. Great rental experience!
Jeffrey MThey were closed on Saturday bummer, I dropped anyway as instructed.
Jim YI was unable to get truck when I was told- had to pay for a day I couldn’t even use truck because websites wasn’t working- location refused discount for for admitted gross negligence- absolutely the worst rental experience of my life- on top of that - I had to pay in full for something I only received partially. Complete utter joke
jason sDid mobile drop-off. The app wouldn't let me upload the odometer photo tried to call customer service and it said 1 hour wait. Tried the website instead of the app and that worked.
Robert SThe person was very helpful on the phone we’d been told we could drop trailer at any location however when we chose location closest to us that wasn’t the case. The customer service rep helped to change location but it took quite a while to complete change. Not any error with rep just with information from whom we rented
Dave CSteve was super quick and helpful. Would definitely recommend!
Stephen MThe two women at the Bluffdale location were very unprofessional... I called and never got through and had to call corporate. When I got there, they couldn't see where I called and couldn't get my message.
JEFFREY HThe initial experience was a joke. Tried to reserve online and that didn’t go well. Call to verify and had to redo it all with a phone agent and within that time the price doubled. I screen shot the initial estimate and they said nothing they could do. They also said to talk with the location and see if they would discount but they already knew they couldn’t help and just wanted me off the phone.
DEREK JProblem with order where they didn't reserve the 2nd day as promised nor give me the mileage credit. Not a good booking experience. Truck was also extremely rough to drive.
Ian B