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BRENDA L
Customer Reviews for Quality Building Stone Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind and efficient.
CHARLES CVery small parking lot. Made it difficult to park the trailer. Dropped off on a Saturday and no one was there and no one answered the phone.
MICHAEL JChecking out and in with the application was very time consuming. I wish I'd known I could do it the old fashion way by going into the office.
John HThe app did not work on the pick up or drop off.
Aaron WFriendly and kind.
Ethan RWe did not have a furniture dolly in our truck which we paid for and needed for our move which made things a bit difficult.
JUSTIN HI was charged twice for the rental and would like the other amount refunded.
DAVID SDid not provide the requested dolleys or moving blankets.
Kameron KBack door was broken and they rented it anyway. Took over an hour waiting to get fixed.
Mike JDay and night from the pick up location. Great job.
ANDRES DKind of out of the way, but it was easy to park the truck along the street.
RODNEY Kgreat facility and easy to find
Cooper CI will never recommend U-Haul to anybody. I was nothing but a big problem and lots of money
Tim CHonestly, it was great, the lady was nice and helped the entire way through. 10/10 would recommend
KiLee RDespite being checked in at half full the tank was empty. We didn’t make it a mile away from the property before the truck shut off. That led to 2 hours of running around trying to get a gas can and get back tot he truck with it. $120 later and I had doubled the price of my rental, delayed my move by 2 hours, and frustrated the living hell out of my wife and myself. Then when the truck finally had enough fuel to drive, the gas gauss continued to display 0 the entire time we had it. If they would have checked the truck out the 0 gas gauge should have raised a red flag. Miserable experience.
Brandon NBoth u haul agents were great.
louis dIs location really relevant? No matter where you schedule a rental, it'll get moved to wherever your truck is available.
Brandon LThe service was good, but the truck was 45 minutes late.
Lynnette RThe location to so helpful. U-Haul's reservation system leaves a lot to be desired. U-Haul moved my reservation to another pickup location without notifying me, but the guys at Quality Building Stone were able to help me get another truck.
Peter HTrailer pick-up with a 26’ truck was difficult due to parking area configuration. A forklift had to be brought in to move the trailer into a position that the truck could reach. Staff on site were helpful and patient
Glenn DIt was an excellent service and very easy to handle.
Sreedhar DFirstly, this is a no-contact pickup location, which I was unaware of when I made my reservation. A U-haul location unmanned on a Saturday is like Starbucks being closed on a Monday morning. In other words, closed during their busiest day. Secondly, the U-haul app, which is necessary for a no-contact pickup, is NON FUNCTIONAL. It did not work. I had to circumvent the process by logging in through a web portal, which still had glitchy issues. Thirdly, I called the customer hotline and was on hold for 8 minutes before I hung up. Why is no one manning that line? It took a while extra hour to fumble through this dumb ass digital system, which resulted in me returning it a while hour after my allotted time. What if I didn't have a smartphone? What if the reception was poor for the area? Get a professional to Quality check your app IMMEDIATELY. Get a real person to answer your damn hotline TODAY. This level of dysfunction is unacceptable. If you want to set up a no-contact equipment rental, at the very least ensure your systems work. I am grateful the equipment itself was in good working order and correct, so thank you for that.
Michael CRented many trucks and this was the cleanest most easy going rental to date, thanks
Dwayne HExcellent recommended. Hablan español muy amable todo facil y rápido
Argimiro STrailer was dirty on the inside. I swept out a bunch of dirt. Do they clean these things between renters? The outside was extremely dirty, wirh a black road tar like splattering. The ball screw was damaged and difficult to turn. I had to use a pipe wrench. Come on guys, you can do better for what it costs.
Gary GVery nice people to work with.
Louis GAdmirable customer service. Would definitely recommend to a friend.
Matt WNot very friendly.
Greg FPolite and personable
Dan WUhaul came through and found me a vehicle hauler. Thank you.
Jared MNothing. It great, fast, and easy.
Ryan PYou need to redo the invoice to reflect the 24 hour rental period. The pickup time was changed but not the drop of time.
peter vHours are minimal. I was to return the equip on 11/25, but they were closed and I knew I would be charged extra, so I had to take time off work to return since the open after I have to be at work and close before I get off. When I dropped it off, the guy just took it and said I would receive an e-mail receipt. I didn't even know if he worked there?? Luckily I got some evidence incase there was a dispute.
Dennis HGreat facilities with very nice employees.
Jerome CWhy did you charge me $1.29 per mile when it’s supposed be $0.99 per mile.
TODD LYou guys are way more expensive than I expected. I had no time to do research. I will most likely use a more cost effective company next time.
Aaron PThis location is only open 9 to 430PM. I requested to pick up at 9 but I didn't leave until 930AM. Because of a short window, I dropped off the vehicle at 530PM but they already closed. So they charged me for the full day even though I only was a half an hour after they closed but I also didn't leave until 930AM instead of 9AM
ATA CTrain employee on how to hook up a car on to car hauler. So people like my 72 year old husband who has MS won't have to do it again. We paid a lot for rental and then my husband had to try and remember what he had seen before and do it so we could leave for trip.
Geraldine RVery good with the customers
Ashley AWorked out great to drop off and then call the next day to do the check in.
CJ E