Cab was dirty, inside was not clean and check engine light was on (due to gas being siphon from the truck). Check gas cap was also lite up. Friendly service and helpful they could just do better with cleaning.
Harold L
Customer Reviews for Quality Quick Lube & Tune LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was ready when I got there, only took a few minutes to sign papers, super fast.
Julie HTook over 2 weeks to get a final charge.
Tami PThank You Matt, your help is greatly appreciated. Trustworthy equipment. Valuable customer service. If needed, I'll return. www.Wheeler4Governor.com Martin Lee Wheeler Gubernatorial Candidate Washington State Governor 2024
Rickie DNothing
Anita BMy only issue do with the word lock. The code that was provided by the app did not work. It had to call customer service to the correct code.
Jon CEl precio es accesible I el trámite es muy rápido me pareció muy bien el servicio no hablo inglés pero ellos trataron de atenderme en todo gracias
Jose QThe gentleman who helps us went above and beyond for our experience to be the best it could. I think his name was Mike, but he is a description just in case. White; Male; around 5'4, short hair, either dark blonde or light brown, big blue eyes, super nice, very professional
Maranda BVery good location and fast service
mario fgood guys there. the truck was clean and pretty nice. it was an older truck and had seen better days but it drove well and got the job done, the customer service was great 10/10. I will use this location for any trips leaving Grays Harbor.
Coastal CThe customer service representative was extremely rude I'm professional I should have no business renting you all equipment to anyone. I'll be calling you all here in a few minutes and talking to a customer service representative about the poor experience
Kelly DThe employee charged me almost $100.00 more than what I had agreed on with my reservation. When I returned the truck and caught the difference he directed me to call the manager. I told him to hold off the charge while on phone with manager . While on phone with manager going over charges he came out of office very aggressively and ordered me off the property and followed me to my car as I was immediately leaving and attempted to assault me. The young lady with me was frightened. I am seeking legal advice and am considering legal action !
Americo CNothing, Very helpful,
LINDA TI had to change my plans of a 26ft truck after I had reserved one a week before when it was canceled by U-Haul. I was forced to rent a 15ft. and could not finish the load.
Michael CMake sure to get information correct so there is no additional charge made!!
carolyn jVehicle transmission needs servicing. Difficult to shift into and keep in gear. Front end needs alignment. Steering wheel shakes at moderate highway speeds. Returned vehicle with fuel filled to level indicated on the contract. Was charged for two gallons.
steven pTodd was amazing he helped me after a harendiuos trip
Jonathan RGreat customer service
Josh SNot sure if it’s Uhaul policy, but I wasn’t given a final receipt nor after inspection form or offered walkthrough with them. I explained the issues I had and was directed to Uhaul customer service. Very little care with check in/ check out process for pickup and drop off locations.
Nicholas RThis location was great. Every other aspect of my rental was a nightmare. I'll post a review on the rest of it later. I booked my reservation at a different location the night before and got a confirmation email. When I went to pick up the truck the cashier said she didn't handle trucks and the person who did wasn't there. Then she said there was no reservation in the system. After she finally found it, she called the guy in charge of rentals. He first said something about charging me $20 for a utility dolly. I told him I'd already paid $10 for an appliance dolly. Then he said they didn't have any. The only dolly they had was the one they used in the store, he got obnoxious and wouldn't even say how long it would take him to get there so I could get my truck. After I got frustrated and left, they checked it out as if I'd picked it up. I called 800 UHAUL, and they said this location had the truck and dolly for me so I went there. They didn't have any dollies either and hadn't in months. They took the dolly off my contract and sent me on my way with the truck
Denver DEverything was great.
Donald CEasy drop-off! Friendly staff and quick return.
Jessi BSaid they were open, but weren't there.
Kristie BI don't understand why you get charged for mileage when you have to return U-Haul with same amount of gas as it had when you took it, but then to be charged $1.19 per mile on top of that seems a little bit much..Overall these guys at this location were really great just the prices suck which I am sure is not their fault..I will rent from here again if needed..
BARBARA CThis U-haul place was awesome to work with
Catherine HI was going to buy some boxes but they didn't have any. Plus they didn't hardly have anything in the store to get. They need to stock up on everything. The staff was very friendly and helpful.
RON BI think they should have more than one auto transport available.
maria rIt was fast and awesome! Best place to rent for U haul
Kris BDon’t use Uhaul if you can avoid it. It’s well over priced and customer service at uhaul is not helpful or considerate. The location pick up of the truck was amazing. I highly recommend the quality lube for your vehicle needs!
Kaitlin YExcellent customer service. Much appreciated. Very patient with my many blunders.
Heather LI was overcharged for a truck I only used for four hours, and only drove for 10 miles. After I read the receipt, I saw there were services that I wasn't informed about, and never requested. I felt completely scammed and taken advantage of. It was a terrible experience. They charged me 114 dollars for 65 dollars worth of services. I'm still waiting for a reimbursement. It was a bad experience. I hope future customers never have to experience this. Thank you for your time.
maurice wThe fellow we rented the truck from was extremely helpful and stayed late for us to pick it up.
mavis pOver charged, added charges that didn't exist before and didn't have us sign the rental agreement for the price estimate. Then added a random charge after we returned the truck early the next day with MORE gas then they require. Also when given the number to cantact for the questions i had about the price i was ignored then told that they would call me two days after they over charged me. If they are going to rent on the weekends then they need to be available for questions or concerns on the wekeneds as well. -10/10 would never recommend uhaul again.
James GGreat customer service, friendly people.
Tracey UI paid $109 to rent a truck for only a few hours, normally it's $29 I wouldn't recommend this to anybody for $109 when I could have went down the street to a different place and able to charge the usual rate. I needed the truck so I pay however that doesn't mean that I'll come back to pay $19 cuz I need a truck next time I know to go over where the usual rate is.
frederick hWe needed a truck last minute and the gentleman worked very hard to help us get what we needed. He was very friendly, kind, personable and answered all of my questions with a smile!!
Kimberly MOur reservation was canceled. It wasn't a good start to a busy day.
Lawrence Msmooth process,,,..fair price ,,yes i would be back V/R l c p
lee pSince it was a Sunday and no one was there, we had to call the phone number and that took much longer than expected, other than that it wasn't bad
Nicole MBlankets dirty used by someone else. No help w truck. Did not have dolly I had to drive around and wait till another store opened up. The people with dolly very nice.
Acacia KThis was a 2,000+ mile move in a 26 foot truck. There was no windshield wiper fluid and no ice/snow scraper in the truck. This made for some very dangerous driving when we got into snow and going over the passes.
PHILLIP JHe was grouchy towards my husband.
MICHAEL BSend them there.
Douglas SNo where clearly to park trucks and couldn't find key drop box
MELISSA TWe were called by a uhaul rep and I was accused of stealing the uhaul when in fact it was a glitch in the computer. I didn't even get an apology when they updated me. The location I dropped it off at was not clear where the drop box was but finally found it. The uhaul parking area is very dark and I felt unsafe dropping it off.
Jennifer WThe people were friendly and accommodating but your prices are ridiculous 180.00 for 4 hours and 90 miles it makes it almost unaffordable, the corporation is as bad as landlords when it comes to gauging
KIRK FNo clear drop box for keys after hours. We put them in a mail slot in their garage.
JAMES NDon't Start the truck until it is ready to drive off the lot... Had to pay for fuel I didn't use while it was running when we were trying to get the rental agreement in place
KELLY DThe guys were great took care of me and even pulled my truck up for me.
Crystal MVery friendly and helpful.
Brandon TThis had nothing to do w Quality Quick Lube. They were Great! The truck had a vibration that increased on the highway. Made the ride bumpy. Not like our last U Haul truck that was Smooth.
DOUGLAS MThe person who took the key didn't check the vehicle in for almost a half an hour after I dropped it off and I got charged for another day.
Amy TGreat service quick checkout. Equipment was clean and functioned well.
Jerry M