Customer Reviews for Quality Tire LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman who assisted me was most helpful, pleasant and very easy to deal with. This rental was a very positive, efficient experience and I would return should I need to rent a U-haul again.

Rating:

1.0

I have used U-haul services several times throughout my life. I never returned a vehicle and felt unsatisfied until today. The Northside location just down from college hill should be avoided if at all possible. They might give you a truck with very bad brakes or they might open up15 minutes late, but , hey they open at 9:00. They may charge you 150 or so miles you did not drive and possibly refuse to provide a receipt of any kind. To top it all off you could be spoken to very rudely. Use your own judgement.

Rating:

1.0

Lock was hard to open and the "manager" never calls back because he doesn't care

Rating:

5.0

Great customer service

Rating:

5.0

It read change oil on the dashboard I only used for a short distance!

Rating:

5.0

There was a headlight missing.

Rating:

2.0

That truck only had 1/2 tank of gas but paper work started it was higher. I replaced the gasoline that I used I returned it to 1/2 of a tank .

Rating:

5.0

Everything was great

Rating:

4.0

Nothing the customer service is great

Rating:

5.0

Great customer service and experience.

Rating:

5.0

Very great customer service. Very helpful, I would recommend this location to anyone.

Rating:

5.0

Great customer service

Rating:

5.0

Really good!

Rating:

1.0

I had to call multiple times over multiple days in order to have someone check in the truck. Very few team members I spoke to seemed to have the authority to fix the situation. I have been very disappointed with my uhaul experience.

Rating:

3.0

Since no one was there on Sunday when I dropped the truck off I can’t rate the service.

Rating:

3.0

Have trucks that are reserved from the day before be ready for use and not have to switch pick up locations to a new truck due to lack of truck maintenance and communication between the renter and the rental depot

Rating:

1.0

This location had the wrong keys in the lock box and it took over a hour to be told just use the truck that I had the keys with then I was charged $36 bucks for using less then a quarter of a tank of gas when I should’ve been compensated for the time I had to wait just to put $10 in the truck I would never use U-Haul again and I would definitely never suggest this location

Rating:

3.0

Too expensive

Rating:

3.0

The attendant had the same problems that I had trying to complete the process using the app on his phone. He got almost all the way to the end and couldn't complete the process. He was able to call another location who completed it in seconds. Regarding the 'would you recommend this location to a friend", my true answer is 'it depends', but since that wasn't an option, I'm choosing 'yes' because I don't want to penalize the proprietor.

Rating:

1.0

The fuel was less than 1/3. And dont know why they charge me for fuel just for 8 miles. Poor management. One customer care executive agreed to refuned the fuel cost. 5 minutes later another person cancel it.

Rating:

1.0

Pick up was schedule for 9 am. I had to call the Uhaul regional manager, who called the owner. Employee showed up 20 min late. He was totally unqualified to process my order. Didnt know the password to the computer. He had to call the supervisor, who used his phone to process my order. Finally got the keys after 20 min wait. No explanation on fuel return policy, didnt have any furniture blankets, which I ordered.

Rating:

2.0

The contract was incorrect the mileage on the paper was less than the odometer reading in the truck and the gas was on E but according to the contract it was on a 1/4 tank the customer service rep in the store told me to take pics I did but when I came to return it he was rushing off so therefore he did not fix the contract I called Uhaul they informed me they aren’t really a U-Haul company now I’ve been charged for their mistakes and I have to wait for my refund. I rented a truck a week or 2 ago from U-Haul on Glencrossing was totally way better customer service.

Rating:

2.0

He told me 144.75$ will be for me commuting the 43miles which my 100$ will be refuned once I return I haven’t recieve the 100$ and instead of charging 144$ on my card he charged 166.03$ on the card why do yall hire folks that are always trying to fuck us over

Rating:

5.0

Friendly staff…

Rating:

3.0

The app works like shit

Rating:

4.0

The truck was very clean and that makes me happy compared to other locations where the equipment is always so I clean and also in unclean surrounding one sometimes has to step on mud to access a vehicle.

Rating:

1.0

Be on time to the store when it is supposed to open. The truck had cigarette ash in it as well

Rating:

5.0

Needs to be more than one attendant at the service desk. While the other one is serving another costumer. Had one attendant multi-tasking. Other than that he was awesome 👌🏾

Rating:

4.0

Inspect type of car haulers for rubber safety hooks in working order. Two of mine were split one missing.

Rating:

5.0

Customer service when I arrived greeted me and was nice and I was in and out within 6 minutes.

Rating:

3.0

I ordered a dolly and furniture pads, those were not in the truck. Also, the emergency brake handle was broken and is loose from the car, which is dangerous. Lastly, the return instructions weren’t correct. The app said to drop the keys off in a drop box, but all of the drop boxes had locks on them and there was nowhere where the code could be found. I had to return the keys the next day because of this.

Rating:

5.0

Good job

Rating:

5.0

Schedule the right store. I asked for the one two minutes from my house and ended up having to drive like thirty min.. cost me a lot more in mileage plus labor because the guys were there waiting for me.

Rating:

3.0

The van was extremely messy when we picked it up. There were items left in the back of the uhaul from previous renters.

Rating:

5.0

Remind them to check in link on phone to upload pictures at the time of drop off still waiting on refund

Rating:

3.0

I had several charges from the same transaction on my credit card

Rating:

3.0

The people at the desk didn’t even know I had reserved the equipment, they also wasn’t sure where was any of the dollies, they was not in the truck so I had to go back. When I went back the people inside didn’t know where they was or if they even had any

Rating:

3.0

Just make sure someone is aware of upcoming rentals

Rating:

5.0

Easy rental process and friendly service

Rating:

5.0

Our reservation was perfect staff was on time and we were out of there in 7 minutes. When we checked back in -no issues.

Rating:

3.0

Professional, efficient, timely, able to work with customers, make reasonable adjustments, found the best deal.

Rating:

2.0

The location was not well maintained

Rating:

1.0

Lobby was beyond disgusting and filthy. You would NOT want to sit while waiting let alone be inside. Cab of truck was filthy, I wore gloves to drive. Upon my return I could smell the staff was in the back smoking pot as it wafted through the door when they were called out by a random person walking around to help me my return. Also, I shouldn’t have to start my day filling the truck with gas. 1/4 tank at pick up….really lazy UHaul !!!!

Rating:

5.0

There isn't anything that need to be adjusted. My expectations were met to the highest extent. Customer service was fanominal, I didn't have to wait also, for future references I was given great advice on moving. It was convenient and welcoming. I would return.

Rating:

5.0

Excellent service. Very easy

Rating:

3.0

Smile 😊

Rating:

2.0

The employees at this location did not know how use the computer. The driver's seat belt was broken and the transmission would only shift between 1st and 2nd causing increased fuel usage.