Customer Reviews for Quarterfield Service Center
(U-Haul Neighborhood Dealer)

Rating:

3.0

U-Haul was given to us with an almost empty tank of gas.

Rating:

5.0

Very customer friendly

Rating:

5.0

Price seems a little high for just 6 hours ($189)but the truck was clean and the staff was very nice and helpful.

Rating:

5.0

Continue to keep y’all wonderful customer service and everything else will fall in place. Thank you for your service.

Rating:

1.0

I Charged by U-Haul 58$ extra for the Gas even it was Same when we picked up U haul .

Rating:

4.0

Just need more variety-wanted to rent out a pickup truck

Rating:

5.0

The Vendor was amazingly squared away. Was provided assistance immediately. Everything was explained thoroughly. Courtesy outstanding. Encountered no problems with return of the vehicle. Credit card transactions and final cost were posted right away. Am really happy. Will use and or recommend this vendor to others.

Rating:

5.0

Just right

Rating:

5.0

Very professional and polite. Understanding. I will come back if I need service. And will recommend to others.

Rating:

5.0

Everyone was very helpful. It's been many years since I have rented a Uhaul and it definitely has become an easier process.

Rating:

5.0

The attendant was very polite and friendly the process was breeze

Rating:

5.0

We had an issue with the movers but it is not a reflection on this UHaul location in any way. We will definitely use them again!

Rating:

5.0

Everything was great no complaints.

Rating:

5.0

I’ve never had to run a truck before and someone recommended another company and I learned my lesson. Dealing with U-Haul was so professional and easy!

Rating:

3.0

Communication,

Rating:

4.0

Heat in the trucks would be nice. The cold was a distraction while driving.

Rating:

5.0

Excellent experience, staff was great helpful and friendly

Rating:

1.0

Shame Uhaul doesn't verify email addresses or phone numbers so that little, limp dick customers such as myself are forced to use their own. Credit card I used was probably stolen because who brings shit back not full? Who can pay for 5 dollar gas because I'm a lazy piece of shit? Only positive I can come up with is at least all the border drugs probably got delivered, so thanks for not checking personal info, Uhaul.

Rating:

5.0

Super

Rating:

5.0

Very good and easy service, customer service was excellent too!

Rating:

5.0

Customer service was great. Thanks!

Rating:

5.0

Thanks some much everyone was so polite and helpful. Even the one rent the truck to me and did the paperwork

Rating:

4.0

The location in. Millersville is cheaper.

Rating:

5.0

Great service. Van was nice with rear camera. Excellent experience overall.

Rating:

5.0

Friendly and efficient

Rating:

5.0

super fast and efficient

Rating:

5.0

Excellent service!

Rating:

5.0

Thank you so much for your excellent service

Rating:

5.0

The engine had a very loud tapping / knocking noise.

Rating:

4.0

Everything was just fine. Thanks

Rating:

4.0

The truck drove good! The door on the driver size was hard to close unless you use both hands & some muscle. But it was a good drive!

Rating:

3.0

The interior of the cargo area was clean but the cab looked like it hadnt been cleaned in some time. The cup holders had old dried-up liquid in them and the windshield was filthy. I had to clean it myself so I was better prepared for the journey. The truck functioned fine and I had no problem with it, once I got it going. The attendents at the location were very patient with me in starting the engine. It took far more strength than I expected to turn the key. Maybe all trucks are like that but I am used to a car turning over pretty quickly. The truck was fairly easy to drive and I am short. I was pleased I could pull the seat forward enough to reach the pedals.

Rating:

5.0

Very friendly and courteous staff and got us in and out really fast

Rating:

5.0

Let your customers know there's no return on weekend is on social media no physical contact so they don't have to be running around like a chicken without head.

Rating:

5.0

I was so happy to deal with this location. Friendly customer service, the truck was ready to roll, and it was at a gas station, so filling up was an absolute breeze. I appreciated, also, that the size truck I had reserved was the size that was waiting for me. Highly recommend!

Rating:

4.0

The customer service was exceptional.

Rating:

4.0

Thank you again for your services once again and well-be using you again.

Rating:

5.0

The best location I ever rented from. Most definitely will recommend it

Rating:

4.0

The staff is very nice and friendly. Especially the manager. She's vey knowledgeable. Thank you

Rating:

5.0

Nothing everything was good the staff was very polite.

Rating:

5.0

Truck steering wobbling so much. The truck was very old and not good for long travel.

Rating:

5.0

I have no suggestions at this time. Everything was excellent.

Rating:

5.0

Very good experience, and Honest

Rating:

3.0

Too expensive

Rating:

3.0

Pros: The truck and equipment were good and the staff was friendly. Cons: The location is a bit run down and crowded with vehicles. It was somewhat difficult to get the truck out of the spot where it was parked.

Rating:

4.0

The agent at return was punctual and friendly. Our only disappointment was a small, unexpected fuel surcharge ($6.38) that was added to our invoice (along with 28 "extra" miles, which we expected to pay for), apparently because they felt the gas needle was a bit lower than when we rented. That wasn't the case, as a nominal 3/4 of a tank has a little leeway either direction and we filled it to where it started. I even pumped in $5.00 more when the needle was a bit lower after the first fueling round (at the same station). The way to avoid this is to have the tank start and return full, removing any subjectivity. Otherwise, the return was efficient and expeditious.

Rating:

4.0

Instructions about identifying the vehicle on 24/7 self service pickup are not too clear. I thought the vehicle ID was referring to the tag when it was a number located elsewhere on the vehicle. I wasted some time figuring this out. Also, on return, the location does not have a drop box. I had to spend time walking all around the complex and then by chance stopped by the store in the adjacent gas station to ask the store keeper about the uhaul dropbox. Then he told me to leave it with him. This was highly inefficient. The instructions should be clear what the options for leaving the key are and should not be a guessing game.

Rating:

5.0

The only problem I had on my trip was the windshield wipers. One came off twice (drivers side) while it's raining hard. Had to drive for an hour without windshield wipers. Only problem I had.