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DAVID B
Customer Reviews for Queen City Auto House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did the self-checkout after hours, which was very convienct.
Mike B9am pickup on Saturday morning did not work because they forgot to put the key in the box the night before, so I lost project time and my wife lost pay from her job since we had to make an return trip to the pickup location after they opened at 10am to get the truck. Drop-off fortunately was very easy - but I did it in person to avoid a potential screw-up with after-hours drop off.
RONALD HWe dropped off after hours so had no interaction with staff. I did’t want to say “no” to the helpful question so as not to penalize people for an interaction that didn’t happen
Jason MThis was one of the easiest rentals I’ve experienced. The staff was kind and helpful. The only recommendation I have would be not to have the trucks parked so close together…it was a little tight pulling out. I would definitely use this location in the future.
AMBER BLower your mileage rates and don’t charge weekend rates and don’t increase mileage rates for different vehicles It’s a little absurd
BRIAN VGet a new individual to run this outlet. Ratings from others are 1 or less on a 5 point scale
DOUGLAS BThe truck was not clean. There was grass and dirt in the back along with broken glass. I had to spend time cleaning before placing my items in the truck.
PATRICK RQuick process, professional and friendly interactions.
MARK Dsweep out truck. check truck for needed repairs.
TIMOTHY GThis is the best site I rented from U Hall Queen Cars and all the staff are great, I always recommend dealing with them
Abdullah AGreat service
MATTHEW FEvery thing is perfect
MOHAMAD TTHE LOCATION WAS FINE . THE TRUCK LEAKED.. AND LOTS OF THE ITEMS WERE CARDBOARD AND RUNIED ... BEEN USING UHAUL FOR 10+ YEARS AND ALWAYS BEEN FINE THIS TRUCK LEAKED IN THE RAIN AND LETS OF THE SHIPMENT RUINED AND
STEVEN SBryan was the ultimate professional. He was kind and informative. He explained the process with ease and suggested prices saving options. Thanks 😊 a bunch!
PATRICE RExcellent rating on all accounts Facility, equipment ,Service and location
IMRAN COther than coming to our house, boxing up our stuff and loading it for us, I can't think of a thing. The folks who own and run the place are very personable, helpful and knowledgable. They could have pointed us to a chart that shows how to figure out what vehicle is best, but we were allowed to climb all through the vehicle options in the lot at our leisure (multiple times) and then talked with them for suggestions. They made the process easy from first inquiries to the return of the van. There was even a slight glitch in the cost of pads and Lucy worked everything out. Return after hours was easy with the app. I would highly recommend using them if you need hauling help.
JANIS KGreat if there are hourly charges, also be on the basic daily rental
Sri MThey returned my call quickly and we're very polite and helpful.
EMILY HExcellent
PRASHANT SMake refilling gas tank affordable at the drop location for convenience
SHARON MFriendly, helpful employee answered my questions and explained everything before renting. The U-Haul app was very beneficial.
Jeannie mGreat customer service! Thank you!
ANTHONY TAll good
TONU TGreat service by Queen City Auto! Highly Recommended!
ROBERT BGreat service, despite being a last minute rental. Painless from start to finish.
Jessica HEasy pickup and Easy drop off. No complaints.
Micah OEverything from making the initial reservation to actually picking up and returning the truck went smoothly with no problems. The whole process ether met or exceeded my expectations.
ERIC GVery friendly and easy to pick-up and drop off. The app made the process very easy.
FRANCIS MLucy did great.
Kim GPads were not provided, so much of our furniture was damaged as we had nothing to cover our furniture with and we were moving across country so we had no time to wait. We went to multiple locations and they had none either. Obtaining the vehicle mobile method was not user friendly and so frustrating
Jaime WVery friendly, provided like new truck for a long move, was comfortable
Matthew SBetter Wi-Fi to be able to use the app to upload photos and return equipment.
Margaret RThe U-Haul vehicle given to me was ancient and not functioning correctly.
Chandra SLocation was supposed to be open, and the open sign was on, but no one was there. Had to use the UHaul app to go through the drop off process, and had a lot of issues.
Mark AI called several times and left a voicemail for questions about delivery, as well as time extension… No one ever returned my call.
april sNot clean check engine and to much sound no barek in the truck
toufic sFriendly service in a clean environment
Michael AVery nice people & accomdating
Molly BWe arrived when the location was supposed to open at 10am. No one was there. After 10 minutes of waiting I called UHaul, unsure of what to do. Someone arrived a few minutes later. Since we had a lot to do and a long day ahead of us, I did not appreciate having a late start. I would probably use a different location to pick up next time.
Brandon EAsk all the questions before given the trailer. I had to keep getting out of my vehicle to talk with the guy as he explained what I needed and then had to buy it from them instead of asking before I had the trailer hooked up. Total cost was over $230 for a trailer that was originally supposed to be $158
Kaden NFriendly and efficient staff. Easy to drive in/connect equipment, drive out. Great location!
STEVE GReturned after hours staff review not applicable. Your system won't let me choose N/A
Christopher L