Customer Reviews for Queen City Auto House
(U-Haul Neighborhood Dealer)

97 reviews

8419 Cincinnati Columbus Rd   West Chester, OH 45069

(513) 342-6256

Office Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 342-6256

8419 Cincinnati Columbus Rd
West Chester, OH 45069

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sharity B 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
4.0

We dropped off after hours so had no interaction with staff. I did’t want to say “no” to the helpful question so as not to penalize people for an interaction that didn’t happen

Jason M 
Rating:
5.0

Customer did not leave a comment.

MARK D 
Rating:
3.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

Kenneth K 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

SHAWN S 
Rating:
5.0

This was one of the easiest rentals I’ve experienced. The staff was kind and helpful. The only recommendation I have would be not to have the trucks parked so close together…it was a little tight pulling out. I would definitely use this location in the future.

AMBER B 
Rating:
4.0

Lower your mileage rates and don’t charge weekend rates and don’t increase mileage rates for different vehicles It’s a little absurd

BRIAN V 
Rating:
5.0

Customer did not leave a comment.

PAUL W 
Rating:
1.0

Get a new individual to run this outlet. Ratings from others are 1 or less on a 5 point scale

DOUGLAS B 
Rating:
5.0

Customer did not leave a comment.

ROBERT V 
Rating:
5.0

Customer did not leave a comment.

L S 
Rating:
3.0

The truck was not clean. There was grass and dirt in the back along with broken glass. I had to spend time cleaning before placing my items in the truck.

PATRICK R 
Rating:
5.0

Quick process, professional and friendly interactions.

MARK D 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

DENNIS G 
Rating:
4.0

Customer did not leave a comment.

Randy C 
Rating:
5.0

Customer did not leave a comment.

Steve M 
Rating:
5.0

Customer did not leave a comment.

HOWARD B 
Rating:
5.0

Customer did not leave a comment.

Jairus A 
Rating:
4.0

sweep out truck. check truck for needed repairs.

TIMOTHY G 
Rating:
5.0

This is the best site I rented from U Hall Queen Cars and all the staff are great, I always recommend dealing with them

Abdullah A 
Rating:
5.0

Customer did not leave a comment.

GREGORY M 
Rating:
5.0

Great service

MATTHEW F 
Rating:
5.0

Every thing is perfect

MOHAMAD T 
Rating:
1.0

THE LOCATION WAS FINE . THE TRUCK LEAKED.. AND LOTS OF THE ITEMS WERE CARDBOARD AND RUNIED ... BEEN USING UHAUL FOR 10+ YEARS AND ALWAYS BEEN FINE THIS TRUCK LEAKED IN THE RAIN AND LETS OF THE SHIPMENT RUINED AND

STEVEN S 
Rating:
5.0

Bryan was the ultimate professional. He was kind and informative. He explained the process with ease and suggested prices saving options. Thanks 😊 a bunch!

PATRICE R 
Rating:
5.0

Excellent rating on all accounts Facility, equipment ,Service and location

IMRAN C 
Rating:
5.0

Other than coming to our house, boxing up our stuff and loading it for us, I can't think of a thing. The folks who own and run the place are very personable, helpful and knowledgable. They could have pointed us to a chart that shows how to figure out what vehicle is best, but we were allowed to climb all through the vehicle options in the lot at our leisure (multiple times) and then talked with them for suggestions. They made the process easy from first inquiries to the return of the van. There was even a slight glitch in the cost of pads and Lucy worked everything out. Return after hours was easy with the app. I would highly recommend using them if you need hauling help.

JANIS K 
Rating:
5.0

Customer did not leave a comment.

Laura W 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V 
Rating:
4.0

Great if there are hourly charges, also be on the basic daily rental

Sri M 
Rating:
5.0

They returned my call quickly and we're very polite and helpful.

EMILY H 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

KEITH K 
Rating:
5.0

Excellent

PRASHANT S 
Rating:
5.0

Customer did not leave a comment.

THOMAS J 
Rating:
5.0

Customer did not leave a comment.

DONALD B 
Rating:
5.0

Customer did not leave a comment.

BETHANY W 
Rating:
5.0

Make refilling gas tank affordable at the drop location for convenience

SHARON M 
Rating:
5.0

Friendly, helpful employee answered my questions and explained everything before renting. The U-Haul app was very beneficial.

Jeannie m 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
4.0

Customer did not leave a comment.

Shashank A 
Rating:
5.0

Great customer service! Thank you!

ANTHONY T 
Rating:
5.0

All good

TONU T 
Rating:
5.0

Customer did not leave a comment.

SUSAN E 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Great service by Queen City Auto! Highly Recommended!

ROBERT B 
Rating:
5.0

Great service, despite being a last minute rental. Painless from start to finish.

Jessica H 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Easy pickup and Easy drop off. No complaints.

Micah O 
Rating:
5.0

Customer did not leave a comment.

Kathleen P 
Rating:
5.0

Everything from making the initial reservation to actually picking up and returning the truck went smoothly with no problems. The whole process ether met or exceeded my expectations.

ERIC G 
Rating:
5.0

Very friendly and easy to pick-up and drop off. The app made the process very easy.

FRANCIS M 
Rating:
5.0

Customer did not leave a comment.

Adrianne S 
Rating:
5.0

Lucy did great.

Kim G 
Rating:
2.0

Pads were not provided, so much of our furniture was damaged as we had nothing to cover our furniture with and we were moving across country so we had no time to wait. We went to multiple locations and they had none either. Obtaining the vehicle mobile method was not user friendly and so frustrating

Jaime W 
Rating:
5.0

Customer did not leave a comment.

Caraline B 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

Tim R 
Rating:
4.0

Customer did not leave a comment.

Slade B 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Customer did not leave a comment.

Daria R 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Very friendly, provided like new truck for a long move, was comfortable

Matthew S 
Rating:
4.0

Better Wi-Fi to be able to use the app to upload photos and return equipment.

Margaret R 
Rating:
3.0

The U-Haul vehicle given to me was ancient and not functioning correctly.

Chandra S 
Rating:
4.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
4.0

Customer did not leave a comment.

Dwight D 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
2.0

Location was supposed to be open, and the open sign was on, but no one was there. Had to use the UHaul app to go through the drop off process, and had a lot of issues.

Mark A 
Rating:
1.0

I called several times and left a voicemail for questions about delivery, as well as time extension… No one ever returned my call.

april s 
Rating:
1.0

Not clean check engine and to much sound no barek in the truck

toufic s 
Rating:
5.0

Friendly service in a clean environment

Michael A 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Very nice people & accomdating

Molly B 
Rating:
5.0

Customer did not leave a comment.

Stephannie L 
Rating:
5.0

Customer did not leave a comment.

Adam S 
Rating:
4.0

We arrived when the location was supposed to open at 10am. No one was there. After 10 minutes of waiting I called UHaul, unsure of what to do. Someone arrived a few minutes later. Since we had a lot to do and a long day ahead of us, I did not appreciate having a late start. I would probably use a different location to pick up next time.

Brandon E 
Rating:
3.0

Ask all the questions before given the trailer. I had to keep getting out of my vehicle to talk with the guy as he explained what I needed and then had to buy it from them instead of asking before I had the trailer hooked up. Total cost was over $230 for a trailer that was originally supposed to be $158

Kaden N 
Rating:
4.0

Customer did not leave a comment.

Michele P 
Rating:
5.0

Customer did not leave a comment.

Abdullah A 
Rating:
5.0

Friendly and efficient staff. Easy to drive in/connect equipment, drive out. Great location!

STEVE G 
Rating:
5.0

Customer did not leave a comment.

Marc S 
Rating:
5.0

Customer did not leave a comment.

Mark N 
Rating:
4.0

Customer did not leave a comment.

Nareen b 
Rating:
5.0

Returned after hours staff review not applicable. Your system won't let me choose N/A

Christopher L 
Rating:
5.0

Customer did not leave a comment.

Mary L 
Rating:
5.0

Customer did not leave a comment.

Dennis K 
Rating:
5.0

Great customer service. Thanks

John D 
Rating:
5.0

The truck was a little dirty when i received. When I confirmed the return I mentioned that the truck was ready for another family, because that's the way that I received, it needs some cleaning before somebody else use it. Also I click return by mistake and I lost the progress so it needs to more pictures of the location and the picture of the dolly and the pads. I didn't use the second dolly and I was charged for that.

Josue D 
No reviews have been submitted for this location.
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