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DUNIA M
Customer Reviews for Quick Mart Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went fine and worked out well. Thank you!
TIMI WEasy access and also gas station.
CHAD Awas supposed to be 39.99
CHRISTOPHER WMy truck broke down on highway 41 and it only had 1/4 tank of gas in it. roadside assistance was going to bring a different truck and make us switch the furniture from the current truck to the new truck on hwy 41!!! Until i told them they had to send a tow truck. It took 2-3 hours for the tow truck after all was said and done. However I don’t blame Fox Cities Towing. They were professional and did their best. Roadside assistance did stay in good contact with me throughout the ordeal which was nice. And the lady helping me was very professional and kind.
JENNIFER KBack of truck was filthy, had to sweep and clean before we could even load it. Cab was a little bit better but floors were dirty and seemed to be some sort of pet hair floating around. Guy had no idea about me reservation and said he only had trucks for local use. Called someone and finally found out that I was running a truck to the Milwaukee are for PM.
DANIEL RCustomer Service was very responsive and helpful so keep up the good work on the online-srvcs end to be able to help people during times when business hours are closed
JODY LNo problems, and great service!
JESS BThis location has been disorganized both times I have rented from them. It took me an hour and a half to get my uhaul the first time and 30 minutes to get it the second time. Both times the employee that works at the gas station did not know how to complete the process and asked me to come behind his desk to help look at his computer. I had to call uhaul customer service both times to finish the process as he doesn't speak good English. There needs to be more training or another person working as he struggled to rent uhauls and check out customers at the gas station. The uhaul I received was disgusting and had soda spills down the doors, dirt in all of the cup holders and dashboards and was not well maintained. The parking lot is crowded with uhauls with not enough space to easily maneuver them where he needs. I was asked to move the uhaul because I wasn't parked in the correct spot when returned as he stated he couldn't drive the uhaul so I needed to go back out and move it. Horrible customer service and experience.
MEGAN QNo es posible que por 20 millas que recorrí, me cobres 4 galones de gasolina. Eso no está bien.
EFRAIN PClerk was so nice! Sturdy vehicle no issues.
PAIGE VAll was good
SARAH RThe staff were helpful and friendly which helped me feel better during a stressful situation
Wade RThere was trash in the back of the truck which we removed before going through the check in process. We were not provided with the furniture blankets we had ordered, and when we asked about them, the employees did not help us problem-solve, they just advised us to call customer service.
CHLOE HThe truck was not at a full tank when picking it up, when arriving I had to leave and come back as the employee had to call someone who could do the rental which made me almost late, I felt like I needed to and did take pictures of the entire truck as I felt like I was going to be charged for damages I didn’t make. I’ve rented multiple uhauls in my past and never had this bad of a feeling renting one
Hunter HThe owner was having some technical difficulties with logging into the system to help me check in and was not able to fully understand the customer service person they called so I ended up having to check-in with that person over the phone which I did not love. It also took much longer because of all of that. The U-haul we got wasn’t the cleanest and had a service airbag light on. At least the checkout process was easy!
Courtney NEverything was great with my experience. Very friendly & kind.
linda sI was waiting in line, a “regular” came in and the male employee told me I needed to wait as the woman who entered the store after me was going to get waited on first buying her lottery ticket.
Elizabeth LVery helpful and let me park my car there overnight
Samuel EMore parking
Donald cI ordered 2 furniture dollies which were not provided. The owner of the gas station tried to charge me more than my original reservation, I think he made a new one. Also the 24/7 pick up did not work.
Allison SNothing excellent service
Joyce LExtremely fast and friendly service. My wife and I were in and out and on the road in about 10 minutes. AND it's open during normal business hours unlike any other location. I will only ever rent from here in the future.
Justin SUnit was clean but cab smelled a bit like cigarette smoke. I reserved online for mobile pick up. Nothing was enabled to actually do a mobile pick up at this location. I had to go through all reservation details again with the attendant and he didn’t use any of the info I inputted as part of the online registration. I ordered moving blankets and he simply said he didn’t have anything to give me so I couldn’t have them. Online registration turned out to be a waste of time.
Terri MNone
YANG XVery friendly attendant. Helpful and professional.
kody eThere were longer than normal wait times for services. Clearly stating an estimate to me/others upon arrival could help make an informed decision on whether or not to wait and how to utilize our time.
Sarah HThanks to giving a great service
izabayo HThe clerk was very helpful and friendly! I would rent from this location before I’d go to any other one!
Tim ZThe truck smelt like a combination of cow manure and cigar smoke
Jeffrey ZThe family that tan the Shell station were extremely nice and helpful.
Brandy WThe location was in a gas station and when we arrived we had to wait for the issuing agent to come to the location. Communication was difficult because the entire team did not speak english very well. Then the issuing agent had, what I can assume was his son, do the checkout process. He appeared to be in his early teens. I was asked if i wanted a printout of the transaction and I said yes, but never got one. I asked for a large box and a dolly on line, but they were not on the truck. When I asked the agent he said that he could get a dolly, and did, but that they did not have any boxes. The truck was disgusting, obliviously had not been cleaned. Overall, the truck worked, but again when turned in, the person behind the desk spoke little English and had to call someone else to then let me know that all was good. I would never recommend this place to anyone else. Hope this helps.
Russel WWorst place ever to rent. They don't take care of the uhauls and they don't check them at all. Never coming here. Don't give you a full tank of gas but expect you to put in full tank of gas. They even told me to leave the truck running and pump it to the spot it was because I told them/showed the picture of where it was before I left. Gas station Manager/owner should know better not to do that. Never renting from this gas station uhaul
Mark Texpensive
zoe lSeemed high priced for 6 hours of use
karen sMy U-Haul pickup truck was clean and working well. No complaints. Will rent again from this location later this week. Happy customer. -=Rick
RICK MThe vehicles check engine light was on other than that it was clean besides a McDonald's bag left under the driver side seat! The guy was very nice and helped me out as much as he possibly could to make the rental easy and fast!
Jesse SThere was no ramp with the truck I rented. We had to lift everything into the truck. Couch. Chair, table, recliner, dresser, TV stand. These items are heavy!
Rebecca RPerson checking in was awesome.
Annette GGreat job!
Brad SVehicle came with 1/8th tank of gas. Why not have it full so the customer doesn’t have to gas up AND that way each customer returns it full and doesn’t pay for gas they didn’t use
DANA BDon't like the fact that you now charge for mileage. If you could charge a little more and take away mileage charges it would be great!
Vue LMake sure that snow is removed and windshield wipers are working , computer systems as well this location wasn't helpful and I think I was over charged
Merlyn JProvide better accessible tools, possibly visual aids to help understand how to process paperwork for agent inside gas station. Or make sure the needed work space not behind thier counter where I had to enter info on thier computer, might be risk to agent and primary business
Mike J