The truck wasn't spotless but it wasn't horrible either. What I disliked is that we now have to do the work of your customer service representative. We have to document the condition of the vehicle. There seems to be no more customer service. If there is a serivce that still provides service-- I would chose them over you.
Renee R
Customer Reviews for Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The digital communication was below standard at time of picking up the truck. We were asked at least 7 times to submit a photo of our driver license. It took an hour at Quick Mart to check out the truck & at the end of day even though I called to clarify directions for drop off, I received an email the next day stating that we hadn’t dropped off the truck. Wouldn’t want to it that way again.
Shirley DI’m sure you have the recorded calls from U-Haul you should listen and the provide proper training. The situation we were put in was very stressful. We did not complete our move as a result! I don’t blame the attendant at the location we picked up the truck. I think whoever was responsible for training failed. I’ve never been so upset in my life as I was with this transaction. I also think whoever is calling customers from u haul should make sure the phone number identifies UHaul and not potential spam!
Kim R