The interior of the U-Haul was dirty. There was a Burger King bag inside as well as i 32 oz empty plastic glass from 24-7 store.
michael b
Customer Reviews for Quick Stop Mascoutah
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No extra keys, manager did not train new employee on rental procedures and was not available next day to check in. Bought the extra policy. Trying to charge me for having someone come to open door when the keys were locked in truck. Only time needed emergency assistance.
Tammy WFriendly service from local agent.
ANTHONY SThe process of renting a u-haul from this location was far less seamless than any of the various other locations we have used over the last several years. The rep seemed unfamiliar with the procedures. He also seemed surprised when I requested the blankets we had paid for. We hooked up the u-haul ourselves, and the rep did not check the connection. About a block from the facility our trailer came off of the hitch! The entire process from entering the facility to leaving took about an hour.
John MI specifically called and and asked if I could drop off the truck to any uhaul location and was told multiple times that I could, yet I was charged an incorrect drop off fee due to her misinformation.
Jennifer DThanks, Ahmed. We appreciate you.
Rachel SNo Internet connection so they had to use my phone as a hot spot to process the transaction and that took an hour to work through the process and when I returned the trailer no one knew how to close me out. A training issue for the new employee
Mark HYour U-Haul App (Android) needs work. No matter what I tried, I couldn't "check-in". I kept getting a location error, even though app location permissions were set correctly.
Francis WEverything perfect
Dylan WOn-site staff new nothing of the job almost gave me the biggest truck they had which I didn't order the truck was under a quarter tank I even took a picture but was charged for them filling it up and a fee for them having to fill it up its bull when I returned it they just took the keys n said we got it. Didn't go over anything...0 out of 5 stars
Ricky MThe gas station attendant was not very knowledgeable about the ihal return procedures. Other than that, it was fine.
Charles GEverything went smooth and fine. Very satisfied.
Beate DI will never rent a Uhaul from this place again. The experience was great, in fact this was probably the best Uhaul pick up I've ever had. Things were good until I was returning the truck. The owner told me the fuel was full when I was picking up the truck. I had a lot going on and I didn't look. It was my fault for not checking. The fuel wasn't on full, it was between half and 3/4. If you look at Contract Number 78223762 you will see I used the vehicle for a total of EIGHT miles and I got charged for EIGHT gallons of fuel. That's after I talked to the owner and I put 3 gallons of fuel in thinking that would square it. Absolutely total bullshit.
Christopher WRecommend upgrading the headlights and make sure they are aligned correctly…vehicle I had very poor headlights.
Richard GNothing I can think of.
Dennis YVery friendly and helpful at the counter during pickup and return.
Roy P