Customer Reviews for Quick Stop
(U-Haul Neighborhood Dealer)

Rating:

5.0

excellent service

Rating:

1.0

Worst customer service and also the truck has roaches and dirty waiting on my refund because this was beyond the worst experience ever !

Rating:

5.0

Yes only the person who's in charge of the uhaul. The cashier inside the store not friendly at all really bad service.

Rating:

5.0

excellent service

Rating:

5.0

The guy that loads and unloads the trailers was very kind and helpful. I was dreading having to deal with renting a trailer but it ended up being a very quick and smooth experience for both pick-up and drop-off because of his help. Thanks!

Rating:

5.0

You all were great! From working with us on flexibility and great customer service!

Rating:

5.0

The movers were very professional and efficient. They worked well together and moved all of my furniture with care and ease. I would use them again a million times over.

Rating:

4.0

The custumer service was a little poor

Rating:

1.0

But they always seem to charge extra fees to your charge card

Rating:

5.0

The gentleman that helped me was very kind and awesome.

Rating:

2.0

I had to leave my truck at this location while I used the U-Haul. I was told to park my truck in the back so I hid it next to a dumpster. Came back to find that it had been rifled through. All my stuff was tossed around. I’m not sure if anything was taken yet. I have been so tired from moving today, I will have to check tomorrow. I felt unsafe at this location. Otherwise, staff was nice.

Rating:

5.0

Good 👍

Rating:

5.0

The manager, I think his name is Julio. He is amazing & extremely helpful! If we ever need to rent in the area will definitely use him again!!

Rating:

1.0

I ended up using the truck for a few extra hours than I expected. By the time I was ready to return the truck, the drop off location was closed. They did not inform me how to go about returning the truck after hours. They did inform me that it would cost more to drop off the truck at a different location, but as I was unable to get in contact with the original pickup/drop off location by the time I was done, I decided to return it to a different location that was still open, very close to the original location. My intention has been to remedy this situation to have the truck returned to the proper location and have my $288 fee reimbursed for this mishap. I have spoken to 3 different people in customer service. Helen was very kind- she gave me the email addresses of the field managers of both locations (pick up and drop off). Takia submitted a dispute for me later that evening, which I was very grateful for. The next morning, Sonia confirmed that one of the field managers closed the dispute without ever contacting me or responding to my email inquiry. Sonia then connected me with one of the managers who spoke very rudely to me on the phone. He said that it's too late and that reimbursing me for trying to return the truck to the right location is outside of their policy, but that he would contact the other manager of the original pick up location to see if he would be willing to work with me...he never got back to me. This is the worst moving experience I have ever had. I can't afford to spend over $400 to move a truck less than 20 miles away. I am more than willing to go pick up the truck and take it to the right location, pay for the gas, and the fee for the extra hours I had the truck. I don't understand why I am being told it's impossible to reimburse me for the $288 fee- if my card was charged, it can be reversed. I will do anything I can to help remedy this situation. I will personally move the vehicle and fill up the gas tank. I am willing to be flexible, but it doesn't seem like this company is willing to do the same. I need someone to please call me with a solution. I have tried to contact everyone I can, but this is becoming more difficult than is necessary. Can someone please call or email me with an alternative solution? ariannasvecchio@gmail.com 469-439-7929

Rating:

5.0

Great customer service

Rating:

1.0

Mobile pickup is a joke ,there was no pad lock on truck , online check in was a waste of time had to go inside and wait 10 minutes for employee to give me the keys , location is at a ran down corner store, homeless people outside and

Rating:

5.0

Nothing to improve based on my experience. It was seamless, quick, and the attendant outside was professional and personable. I will return to this location for sure.

Rating:

4.0

Costumer service is a little deficient, the girl didn't ask me if I wanted to add insurance and she included it in my bill, which she never print it out, I ask the owner and he said the printer was working just fine, it is just the girl doesn't have good skills with costumer service. That's the only reason I don't give you 5 stars.

Rating:

1.0

Went to pick up a U-Haul at this location. The lady at the front desk was no help at all. Then got into the truck that had more miles than it stated on the paper. I took a picture and everything to prove it. They send you through a company called Traffic which was no help and still waiting on my refund . It was 20 miles more than what it stated. But Julio was very helpful of them all.

Rating:

3.0

The inside of the truck was dirty. It had been raining so the floors were muddy. The cup holders were nasty as we'll.

Rating:

3.0

To explain what is required when making reservations the deposit and the difference between using credit card and debit card for your rental…

Rating:

5.0

Everything went very well with my reservation and trailer rental.

Rating:

5.0

Everything was good! I had a smooth transaction.

Rating:

3.0

Person who checked me out was rude, had child at work, barely some English

Rating:

5.0

Great customer experience

Rating:

2.0

Truck did not have a front license plate.

Rating:

5.0

Customer service was great. The guy was a huge help and very accommodating. I had a light hook up issue and he helped me fix it. I’ll definitely use this location again!

Rating:

2.0

I thought the man was being helpful to show me how to get my furniture out of my apt with using a blanket, and not to add a blanket that was 10 Freaking dollars that I didn’t ask for nor did I even use it. I’m so pissed and they double charged me for gas never going back here!!!

Rating:

3.0

The gentleman is very helpful n friendly but the lady at the desk, unapproachable. It’s like she’s doing a favor to rent out the equipment. Very unprofessional

Rating:

1.0

The check engine light was on in the uhaul truck. We put more gas than we used, back in the truck, and they still hit my card for gas money, we had to go to corporate for a refund. Close the Balch Springs location down

Rating:

5.0

Great

Rating:

1.0

This location works ℹ conjunction with The Dispatch worker Brandy who was Very Passive Aggressive and who was just concerned about her agenda and not Concerned about understanding or listening to what the Customer might be having a problem with on their end. Just asking a Question like Mr. / or Mrs Customer How do you Spell your Name or What is your Phone Number. Would have helped her Located my Problem. And then she would have Realized that what she Text or Email went out to some Nonsense Customer out into the Air somewhere. Belinda Thomas at Your Office once She Was Contacted by Roxanne was Extremely Helpful. Belinda Thank you 🙏 So much for Your Outstanding Customer Support! Again, U—Haul you got it Right with Belinda Thomas She’s a Diamond take Care of her She Took Care of Me! See I had to Take a 5 hr ride from San Antonio to Allen Texas then go to Bach Springs drop off Furniture then drop off U- Haul Truck. Drive Back to San Antonio! 5hr ride. Home . Now get this Just To Return to your office on Saturday another 5hr Ride from San Antonio Following up on Closing Contract to be Spoken to Like a Fool By A Dispatcher Named Brandy! No ! She needs to understand that there is another way to speak 🗣️ and Communicate to Gods people! But then that’s another subject completely. Thank for reading this Complaint!

Rating:

3.0

Waited there for 30 minutes for the “early” pick up. No key.

Rating:

5.0

Julio was amazing whether he knows it or not because he helped us and was courteous answered my calls every time whatever the price he quoted no unexpected charges was accurate an all around good guy fair and honest at least what he showed me no return hassels the process was smooth and easy.

Rating:

5.0

Julio gave exceptional customer service on my trailer rental.

Rating:

1.0

The app was not working when I returned the truck. I was checked in by the uhaul employee. They checked me in a day late and overcharged me for mileage.

Rating:

1.0

Stole my money after I drop the rental truck

Rating:

1.0

Gas level show to be 1/4 of a tank but as soon as I drove off, the truck was on e… empty and was charged for gas.Will never use that location again. Couldn’t adjust the mirror to see.

Rating:

5.0

You guys charge me twice.

Rating:

1.0

It was very bad experience, they changed my instead of $133 $668 this is the time I rent for u haul.

Rating:

1.0

I am highly upset. I notice the cab was dirty at pickup and once we made it the storage my couches were damaged due to the sticky substance from the truck and build up of dirt. I’m very upset n demand a refund. I have pictures

Rating:

2.0

They weren't very friendly and the truck didn't have gas and the truck had something left on it. And I couldn't load before pictures of the truck to make I didn't charged for any damages I didn't do.

Rating:

5.0

The automated process for checking the condition of the rental was easy and quite detailed!

Rating:

5.0

Staff were both very friendly and helpful. Bilingual was appreciated.

Rating:

1.0

The location was a convenient store and dogs were inside. Reserved the big truck and the seatbelts didn’t work. Offered me the smallest truck right after being dropped off and it wasn’t cleaned or completely checked. The gas was almost on E and the check engine light was on. I put 50 miles because I reserved the big trip but since I was given the smaller truck I had to make 2 trips and went 40 miles over. Not a good location and service is horrible.

Rating:

5.0

The staff was excellent in every way. The office lady was quick and very helpful. The equipment handler was extremely knowledgeable and took care of us 100%. We would highly recommend!

Rating:

4.0

Easily returned. So glad they were open on a Sunday!

Rating:

4.0

Great customer service

Rating:

5.0

Great service

Rating:

2.0

Website charged me extra per mile at checkin, location had limited parking, truck had check engine light and driver door barely closed

Rating:

5.0

Nothing

Rating:

1.0

The mileage was not accurate on paper as to what it actually was. But more importantly, I had a reservation for Saturday morning but I couldn't get it due to the system being down. I asked the lady to redo my reservation for Sunday morning which she did. "But" I was charged double what I was quoted on Saturday. If you actually read this call me, 214-641-6498. I will see if you actually read this.

Rating:

5.0

dont recommend even movers. the worst experience ever. they are the true meaning of grab and go. they charged me an additional 195.. 00 cash.

Rating:

1.0

I should've taken the advice from the google reviews of this location. Several people rated this location poorly and now I know why. I only had the rental for a few hours and when I returned it to this location the clerk was very dismissive. Good thing I took a picture of the mileage and fuel levels because many people mentioned they were over charged for fuel or mileage. I returned the truck on a Sunday and Monday I received a call from the location where I picked up the rental and they were looking for the truck because it was showing not returned yet. Then On Thursday I received another call again looking for the truck and a few minutes later my credit card was charged for 3 extra days. This location lacks honesty and ethic. I won't use the Balch Springs location ever again.

Rating:

5.0

Thank you for allowing us to use your equipment

Rating:

3.0

When a customer makes a reservation at a certain location please have that truck they requested at that location so they don't have to drive to a different location 30 minutes away,

Rating:

5.0

Man, all I can say is that they took care of me

Rating:

4.0

The U-Haul app was extremely slow and process very long. The app needs a lot of improvements.

Rating:

5.0

Nothing really everything was good 💯

Rating:

5.0

Super easy

Rating:

1.0

Somebody tried to steal the truck and they left some of the ignition switch pieces on the floor so I left the key in the mailbox. They told me to and I left. I’m sorry but I can I waste any more time. Thank you.

Rating:

3.0

Make sure the interior is clean

Rating:

1.0

Not to lie. Be specific about Mileage. Know your contract and what you’re explaining to your customers.

Rating:

3.0

They are never on tome to open the store, expect about 30 minute to an hour wait.

Rating:

3.0

none

Rating:

1.0

This location is trashy! Not very helpful at all. Did not go over the agreement with us. All he did was take my license, card number, then said here's the key. He had another guy point out the truck number. Did not walk me to the truck, which was parked in a very muddy area, and was parallel parked extremely close to the other trucks. It was extremely difficult to get it out of the area. Got mud all over my walking boot and inside of the cab just from getting up in the truck. Do not recommend this place at all! Last place we reserved a truck with was way better and will be the one we use in the future even though it's further.

Rating:

5.0

So happy , kind expensive but it worth it