Customer Reviews for Quick Way
(U-Haul Neighborhood Dealer)

Rating:

1.0

The broken cargo door opened and dumped my flat screen tvs onto the highway. And the repwest insures people dont do thier job.

Rating:

1.0

Doghaiir in the truck. Lied about the miles on the vehicle. Tried to over charge me and then found a container of jewelry left in the van and won't give them back

Rating:

5.0

Just what we needed! Thanks

Rating:

5.0

Very easy process and employees were very friendly. Will definitely rent from this location again.

Rating:

3.0

Nothing special. Parking spaces could have been better marked. The guy reminded me to fold the blankets and sweep out the back, which was good. He then took the key and said we were done.

Rating:

5.0

N/A

Rating:

5.0

The only problem was it was raining and the truck leaked water onto several boxes.

Rating:

5.0

This is a fantastic site to rent a U-Haul of any kind. They are most accommodating and very considerate and well organized. I would not hesitate to rent a U-Haul from this location again even though it is not convenient to my home, I think I would go here just to work with Melissa and the other attendees.

Rating:

5.0

Drop off was easy.

Rating:

5.0

Very friendly and calming… a welcome feeling when moving.

Rating:

3.0

The truck was it was hard to drive. It was hesitating may need a tuneup oil change. I’m not really sure it was a rough ride.

Rating:

5.0

Quick Way staff was extremely helpful. Truck was ready and loaded with supplies when we arrived, she made the rental seamless. I was on the road quickly and she was extremely friendly and efficient. Thank you!!

Rating:

1.0

Uhaul rep at store added $15 to my rental and stated it was mandatory I pay for the uhaul insurance. After my move was completed, I received my email receipt stating it was optional not mandatory. I called Uhaul customer support and was told someone would give me a return call. It’s been 8 days and I haven’t heard anything from Uhaul. I’ve rented 5 times from Uhaul in the last year and never had issues. I will use another rental company from now on that doesn’t scam my money, nor return calls after stating they will.

Rating:

4.0

The agent was very helpful and informative. The truck on the other hand was not very clean. Also, the trouble light for the tire monitor was on the entire time of rental.

Rating:

1.0

Stop using small businesses to rent out your trucks. Ensure trucks that are rented out return on time. Inform your customers if any issues like this are going to happen. I called U-Haul at 9 am to ensure everything was in order and got to the location I had initially rented at and then learned the person who rented it didn’t return the truck on time etc.

Rating:

1.0

Poor location, poor quality vehicle and terrible reservation experience and overcharged without proper communication. Will probably never use U-Haul again even though it's always been my go to.

Rating:

1.0

I filled out everything online beforehand to save time and then set up to go inside to get the keys for check-in. I still had to go through everything I went through online again with the person at the register. Then they gave me the keys and I had to go out and inspect the vehicle, upload pictures of everything (after being forced to download the Uhaul app), and spend fifteen minutes there before I was able to leave. They didn't even tell me where to find my truck. I had to go searching for it and it parked less than a foot from another truck, so I had to enter through the passenger side.

Rating:

4.0

When the truck was returned, the service seemed very impersonal to me. The truck was very clean.

Rating:

5.0

Na

Rating:

1.0

the sun shield was held up by painters tape. the tank wasn’t full but i was still charge for refueling when i filled it up to where it was when i received it.

Rating:

5.0

The woman at Quick Stop was great - only person there and handling rentals and the cash register for other customers, but she was efficient and pleasant and kept things moving. Great experience for me as I was using the truck for a short distance only. I wouldn’t have been comfortable taking this truck for a longer distance. The drivers seat was stuck in a position that was further back and couldn’t be adjusted. The tire monitoring warning was lit the entire time. But I’ll definitely use this location again. :)

Rating:

2.0

This company is a liar.. not only did they lie about my vehicle being ridiculously dirty and charged me a cleaning fee.. but they also charged me 300+$ for a tail light that only costs 100+$.(Like I can't look it up myself).. then they charged me $500 for a dent ... And I had "safemove" which is the insurance they offer, so I'm completely lost about why I even received a bill in the 1st place! Ridiculous. Now I'm left to sort it all out on my own smh

Rating:

2.0

The back door stuck and was difficult to open for a strong person. There was an electrical issue where the truck would beep as if something was left on and the light would randomly turn on and off outside and in the back when the keys weren’t in it.

Rating:

5.0

Fix your mobile check in it supposed to be faster not take longer

Rating:

5.0

The guy who ran the business was perfect. Helpful, quick and very kind. I always come here.

Rating:

5.0

The people at this U-Haul location were extremely helpful and friendly. I would do business there again if I needed to rent a van or a truck

Rating:

5.0

Great place, excellent service.

Rating:

5.0

Everything was very good. Friendly people.

Rating:

4.0

Fix the sun visor, it kept falling into my view

Rating:

5.0

They were waiting out front to receive the truck. Quick hand off, staff was professional.

Rating:

5.0

Staff was kind and helpful. Location is easy to find.

Rating:

5.0

I appreciate the ease of reserving and renting the truck. I also appreciated the ease in returning it.

Rating:

5.0

Stop nickel and diming us to death

Rating:

5.0

Very convenient and helpful at checkout

Rating:

5.0

The reps were very polite and professional, appreciate it.

Rating:

3.0

Watch out for all the hidden fees not explained, and better fold those blankets you pay to rent as well or you’ll get a “cleaning fee”

Rating:

5.0

Easy pick-up and friendly staff.

Rating:

4.0

Could not do anything about fuel at this location. Really hope I do not get charged extra. I returned the truck with more fuel than when I picked it up.

Rating:

4.0

Nothing

Rating:

5.0

I had a very pleasant experience. Melissa did the most for me. She was wonderful with everything she done for me & my family. Thanx so much.

Rating:

5.0

make sure you give the person the correct truck. I shouldn’t have had to pay to bring it all the way back to you guys from Radford because y’all gave me the wrong truck. Do better

Rating:

3.0

I had indicated on the online reservation that I did not want the "insurance" but was still billed for it. I wasn't sent the final receipt until long after I had dropped off the truck so I was unable to correct the matter.

Rating:

5.0

Drop off was very easy and the associate was very kind and understanding.

Rating:

5.0

Thanks for everything!

Rating:

5.0

Every thing went well for me with my U-Haul experience today. I was very pleasantly please with the great service I received at this location conveniently located less than ten minutes from my home and will recommend it to my friends!

Rating:

5.0

Nothing. Process was easy and the people were great!

Rating:

5.0

A compliment not an improvement: this location has helpful friendly staff and the whole experience was very smooth!

Rating:

5.0

Deepak was kind upon check out and Melissa was wonderful to work with and she was very efficient and helpful when returning the uhaul.