The lady at the counter was very friendly and helpful.
David K
Quick Way
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, VA 24015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Used for 22.75 hours, was charged for two days. Have time stamp photo of dash when turned in at 842am, May 5, 2026. Woman receiving clerk said that she'd go out "in a few minutes" to perform turn-in inspection. I few hours later, I was surprised to see I'd been charged for two days. So, I drove back to the rental facility, showed my time stamp photo, inquiring as to reason for the overcharge. A different clerk was now on duty, said he started at 10am, that he had checked the vehicle in, not knowing it had been there nearly two hours. He placed explanatory text information on my vehicle contract explaining the error, saying that I should be credited for one day's use. Despite the error, both clerks were pleasant, patient, unhurried. I wish my bank card to be credited for the overcharged extra day.
Larry VPersonal were friendly and respectful.
Flavil TPerhaps letting know your customer know that. There is a lockbox available at the pickup location, and the code will only be sent until the. Reservation starts would be helpful to know before the reservation starts.Especially if somebody arrives a few minutes early. Because currently you're unable to access the lockbox code or even know that you will have access to a lockbox code until after the reservation goes live.
Thomas MThe manager was great to work with. Made the whole process effortless. Would use again.
Richard D