The young lady at the pickup location was great to deal with. The right blinker on the trailer was not functioning. All the other lights & the lights on my vehicle worked properly. She told me to go by another location on Warden Road in Little Rock so the guys could check it. The man was so very rude & said I would have to pay for whatever was looked at on this trailer. I had already paid to rent the trailer & expected it to be in working order. I was from out of town & in unfamiliar territory. I didn't mind going the extra distance but the attitude of this man working at this location was terrible. He finally told me to just drive it not working. I was very glad to be leaving that location & hope I never have to visit it again.
VICKIE H.
Customer Reviews for Quicker Sales And Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loved the hostess! She was able to get me a bigger truck and dolly for the same pricing!
VICTORIA C.There was no one there at 9:30 AM, the phone number provided on the contract and the one listed publicly went right to a voicemail that wasn't even set up. Tried calling uhaul customer service and waited on hold forever. Finally discovered the uhaul self serve options for returning which worked out fine. Afterward, I received an invoice for $20 for an extra day that I was told would be no charge. I called customer service again and the rep helped me. Overall experience sucked with A LOT of wasted time.
Jehon B.