When I received the Uhaul van, I checked the outside to make sure there was no damage, but I did not check the inside. When I got home, the back of the van was filthy with dirt and trash. Not even exaggerating. As was the outside. Won't be returning to this location.Jackie B.
Customer Reviews for Qwik Pack And Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please make sure the van is cleaned. It was smelling like cow dung. Have a real sales person not kids. Do not overcharge customers for things that they did not hire. I am charged for a dolly that the sales person said is not able to be taken off during rental. Told me he would fix it when I return van. Never did it. Charged me 4 gallons when I filled tank before 4 miles of return.Devashis S.
Customer did not leave a comment.Ben B.
Everything was goodJanis B.
Uhaul could provide the correct address to drop off a 26' truck. The location that I was given does not accept anything but vans. I had to drive the truck to another location and was late doing so because of an incorrect location. The person was kind and professional and gave me directions to the correct place but that shouldn't be necessary. The person who accepted the truck at 531 Veteran's Memorial Uhaul was professional and explained that we would not be charged a late fee due to the mix up and I also could not get gas due to the shortage but he stated that we would not be charged for that as well. He took care of everything and apologized for the inconvenience. I would think that as long as Uhaul has been in business, and in the business of picking up and dropping off trucks, etc. that the website could provide proper information on what each location accepts. This was frustrating as we were in a hurry and in a town that we were unfamiliar with and the address given did not show up on my GPS so I had to figure it out myself.James T.
Customer did not leave a comment.Norris M.