Had absolutely no problem with the truck PU - everything was as stated for the truck - I had checked out YouTube videos reviews on the truck so I would know about the truck ahead of time and ppl had simple suggestions to moving which were helpful.
Donna S
Customer Reviews for Rt24 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wendy was so nice and helpful. She was so opposite of the pick up location in Florida.
patricia dExcellent customer service and delivery. Staff exceedingly professional! Thank you!
Timothy CThe new owners where very friendly and helpful
Terry MKnowledgeable, friendly, helpful and efficient staff even with some computer glitches! Thank you.
mitchell sThey never showed up even during their so called work hours. Also when I returned a trailer there last week they never signed it back in and then I got a call saying I was late returning it. Luckily we had pictorial evidence proving we did leave it there actually early!! And UHaul called us to say they really wanted us to return the trailer to another location 45 minutes away because they were trying to get more trailers to another store. But they called 15 minutes after we were supposed to have returned the trailer and we returned it early. Luckily again the let us keep it at the John J Williams location that was written on our contract. .
John DWe dropped off a trailer during off hours and the place never even checked the trailer back in. I got a call days later saying I never returned the trailer. Luckily I took pictures proving I had returned it on time. Then I dropped off a truck during working hours but lo and behold no one was there. Luckily I learned my lesson and called corporate and checked out.
LYNN DUsed key drop off due to after hours. Receipt for return was quick. Overall excellent experience
Jeff BIt was easy to do with minimal problems.
Laurie BOffice staff were excellent all the way around and very helpful. Today's customer service in general is terrible and the service provided at this location was exceptional very happy.
MICHEAL TTook me about 45 minutes from arrival to departure to acquire the truck. I reserved 2 dolly’s. Neither were available for me to use. Very disorganized.
MATTHEW TThe lady who was doing customer service sat morning did an outstanding job. There were issues with the correct trucks being available and billing issues when I returned my truck. She handled both problems without getting frustrated. Nice to see someone who still cares
Stephen WI actually was impressed how good the office office looked from the last time I was there keep up the good guys
OBED RPay attention to the customer, I ask to make sure blankets were in the truck and it didn't happen. Half the windshield was covered in ice.
Will MI had a 10:00 am appointment to pick up my rental. When my Husband and I got to location, there was no one in the office and the door was locked. We waited a short time before a woman appeared. She didn't even greet us and say who she was. We had to speak to her first and ask her about herself (as we seen a sign saying under new management). She didn't apologize for having us wait. Now I originaly rented the truck for Friday, January 9, 2024 but due to the snow forecast, I rescheduled to Saturday, January 20, 2022. When we went out to the truck, there was snow all over the truck. We had to clean it off as well as we had a hard time getting the back trailer door opened due to the snow that sat on it over night. As a professional company, one would think that she would have started the truck up so that the heat could have helped in this matter. When I went to tell her about what was going on, she was on the phone (obvious it was personal) and was told when she gets off the phone, she would see if she had a scrapper, which she didn't. This ended up being my Husband having to remove snow with his gloves. I've used this company before and never experienced this type of unprofessionalism. Hopefully I won't need to rent a moving truck any time soon. But if I do, I thinking of finding either another location even if it mean further from me or another company all together if this is the treatment that is now given.
Minnie RTrailer had issues with brake and turn signal lights not working. Running lights did work. I did not consider this the fault of the location.
Steve BInside of trailer was dirty
John MN/A
Joseph SThe computer system wasn’t working so they couldn’t check me out and provide real time documentation of the return.
David HImprove the ease of your computer system. Even though I checked in online, it still took awhile to get checked in.
Elizabeth HFree donuts. Everything else was just A1 service. Thank you!!!
Kenneth LVery helpful and was able to help change my drop off location to accept my U-Haul
John YLower prices
Richard BPersonnel working on Saturday was friendly and very helpful
Kimberly THave more people on weekends when you’re busier thanks
Rocco lThe gentleman who works there is great to deal with, is very knowledgeable and quite helpful!
Stephen SU-Haul app wouldn’t work it had to be removed from phone, reinstalled, but it took over 25 minutes to only get part way through your on line process. The owner came out and took over (before site was open) because he realized the problem I was having I had 3 bars in 5g and should of been able to do it but your site just circled and circled So there was NO convenience to using uhaul app
Susan MThe gas tank on the truck I rented did not have a full tank of gas as I was told. It is my fault that I didn't check it before I left. I drove 33 miles and put 21 gallons of gas in the tank. I think a little more attention should be paid before the truck is sent out.
Carol CEverything was great. I had no issues.
Brian DGreat customer service at this location - friendly & helpful!
Shelby MCustomer service was excellent
pat rConvenient and huge location.
Brian FHelpful people,great location
Felix NThe man at the location had good sense of humor, thank you
JUAN DHave a more positive employee
STEPHANIE LEasy pick-up and return.
Barbara KIf it close to your house
JRichard LEverything went extremely well!
Paul CIndividual was rude at the drop off. He told I parked at the wrong place. There were no signs where to drop off, and said just me the keys he will move it.
Curt UEverything was great. Unfortunately you can not do any online check ins/outs, because there is no cell service.
Karen SQuick, friendly transaction. Clean equipment, 8n good condition. Easy and fast dropoff
Justee Hfirst location I went to in Lewes, which was closed said it was a 24 hour drop off would not accept the return. App said to go to a town 30 min away. After calling U Hauls number I was directed to Rt24 Self Storage. The young Lady on the phone was very helpful and patient. Excellent customer service.
George MClean and get rid of the foul odors in both the office and the van. Really disgusting. Had to drive with the windows down and it was raining. Not at all like the experience I’ve had at another location here in Millsboro on route 113 a couple years ago. That place/van was perfect.
BARBARA GThe whole rental experience was great. The man at the rental office couldn’t have done enough. Everything was ready, and I was in an out very quickly.
Larry MThey did not have the blankets, dolly or handcart we ordered when booking.
Kathleen FSee above.
Harold B