Customer Reviews for Racemaster Engineering
(U-Haul Neighborhood Dealer)

417 reviews

2630 County Rte 7   Oswego, NY 13126

(315) 343-0851

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 343-0851

2630 County Rte 7
Oswego, NY 13126

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always pleasant and accommodating. Easy in and easy out. I'm a returning customer now at least 4 + times. Never a bad experience! Highly recommend!

Lee W. 
Rating:
5.0

More people need to know more about this location. The person running it has a good head on his shoulders. I wish him and his dogs all the best.

Drew S. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

The service was fantastic and we were helped in an extremely timely fashion, we were provided with all the assistance we needed we would definitely recommend this location very personable.

samantha R. 
Rating:
5.0

Very happy with the U-Haul truck and the service. I will most definitely rent from there again.

Michele L. 
Rating:
5.0

Great customer service

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

debra C. 
Rating:
4.0

Took half an hour to get keys out of lock box with U-Haul app

James W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Very nice people to deal with.

Lee W. 
Rating:
3.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
3.0

Great place if you like to be greeted by 3 large dogs!

Ann A. 
Rating:
5.0

The drop of location was great. The owner was very helpful and very prompt in returning my call when i had left something in the truck. Top notch!

Laurie G. 
Rating:
5.0

Great people to work witb

ARLENEB F. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
5.0

The gentleman was very nice and very helpful.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Customer did not leave a comment.

Gina T. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Harvey E. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
5.0

Jim Patternoster was friendly, professional and accommodating. U-Haul needs to purchase larger trucks with lift gates!!

COLONIAL F. 
Rating:
3.0

Give me a discount off my rental for all the BS

Robert O. 
Rating:
5.0

Great customer service, A+

Frank A. 
Rating:
1.0

I had my reservation set for in person pickup because I wanted to avoid any technical issues with the app. The woman on the phone told me that the app would allow me to pick up the truck before the location opened. So I switched my pickup to mobile check in. When I showed up the app told me that there are no keys available for mobile pickup and to wait for the shop to open. So I was stuck waiting around. The owner, once he got there, told me that Uhaul does not always inform him of the mobile pick up a with enough notice to leave the keys. He said this happens all the time. I called someone and they said I would get a call from a manager and would receive a $50 credit for my troubles. Today I get a call from a woman who refuses and said I will only get $10 credit. She then proceed to hang up on me. Never using this company again. Everyone tells you what you want to here to but doesn't deliver.

William S. 
Rating:
5.0

I couldn't ask for anymore.. Family ran an very helpful with extra they didn't have to do.. Thank you will recommend you every time!

Roy C. 
Rating:
5.0

Great to work with

ARLENEB F. 
Rating:
5.0

He was great with me

Elizabeth F. 
Rating:
5.0

Jim was a huge help! And so was Hannah in the main office! Thank you!

Lori G. 
Rating:
5.0

Customer did not leave a comment.

Janea D. 
Rating:
5.0

Customer did not leave a comment.

Lydia A. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Always the best 👌 we never go anywhere else. Rent there many times each year

Michael C. 
Rating:
4.0

Good vehicle, fit our needs well. Very accommodating dealer. I would use then again.

RODNEY W. 
Rating:
4.0

Had problems using the mobile pickup option and the clerk inside was more then happy to help me finish my rental process . Although I was charged for a service I did not desire and through the process of talking to a customer service rep reached a agreement to refund me for the service I was charged that did not want . But still have not received my refund. Overall good experience

kevin L. 
Rating:
3.0

The boss at this location is extremely RUDE not willing to ever, ever deal with this guy again!

DAWNMARIE C. 
Rating:
5.0

Customer did not leave a comment.

Krista B. 
Rating:
5.0

Customer did not leave a comment.

Jody W. 
Rating:
5.0

Best UHaul dealer anywhere. We rent often and they always come thru and go the extra mile .

Michael C. 
Rating:
5.0

Customer did not leave a comment.

MELISSAANN S. 
Rating:
4.0

My only complaint is that we had to jump start the vehicle because we had the interior lights on while unloading

CHRISTINAMARIE P. 
Rating:
5.0

Dude was friendly and kind. Having a pup in the office would improve morale.

JONATHANANDREW B. 
Rating:
5.0

Tires on uhaul were not the best, had to put salt under tires in the parking lot so uhaul could get out of a spot. Parking area was icy due to the cold weather. This was our only fault found, other than the tires, excellent service!

Barbara A. 
Rating:
5.0

Jim Paternoster, owner of Oswego Mini Storage Warehouse & UHAUL (Racemaster Engineering), was absolutely outstanding in every way when it came to our UHAUL truck and trailer rental. He is knowledgeable and willing to help in any way possible. He is always on his toes and a real go getter who made our rental experience top notch. While most UHAUL dealers wait for trucks and trailers to be dropped off at their location, often times Jim is running to pick up trucks and trailers for his customers. He makes sure you are comfortable with the equipment and understand all of the features and safety measures. The day we picked up our truck, it was windy with a mix of snow and rain. He was the only one in the office at the time and he jumped right up to run out and get it cleaned off for us even though there were other customers waiting in line. For anyone who has rented through UHAUL during this crazy period in time, this is saying A LOT, as there can be and usually are many glitches along the rental process. My husband and I are absolutely recommending Jim's location at Oswego Mini Storage for anyone needing a UHAUL rental. He definitely will make your rental experience the best it can possibly be!

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Adora O. 
Rating:
5.0

Customer did not leave a comment.

MIRANDATAYLOR C. 
Rating:
5.0

The employees were great and very helpful, tried using the app for the first time and it was slow, clunky, unintuitive and overall frustrating to use. Fix the app.

SYDNEYBEAZELY H. 
Rating:
5.0

Gentleman working there is very pleasant and made it an easy experience.

Faliecia C. 
Rating:
5.0

Customer did not leave a comment.

THOMASP O. 
Rating:
5.0

Excellent and professional, friendly and personable staff!

MONICO S. 
Rating:
3.0

Dropped off at night

Andrew C. 
Rating:
5.0

Great and easy service

TRACYL A. 
Rating:
5.0

I forgot to put gas bk in it also dont know what the 14$ was I did ask for anything extra

DEBRA L. 
Rating:
5.0

Customer did not leave a comment.

JOHNDANIEL W. 
Rating:
4.0

Customer did not leave a comment.

Marianne J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Raffaele D. 
Rating:
3.0

Not aware they were not open when I tried to return the vehicle. I used the online process. I was on hold for quite some time and no one answered.

CYNTHIA C. 
Rating:
5.0

Great customer service. highly recommend

PATRICKT E. 
Rating:
5.0

if its not broke don't fix it great customer service

WILLIAMC C. 
Rating:
5.0

The couple we worked with were extremely nice, very informative, and had beautiful dogs to hang out with while we waited! Will absolutely go back to this location if ever needed!!

Alyssa J. 
Rating:
5.0

Need a new truck. Has no suspension. Oswego was pleasent including the employee. Truck tho needs to be tossed.

Kimberly W. 
Rating:
5.0

Nothing

Robert L. 
Rating:
4.0

Staff was great. Truck was dirty inside and out. Mobile check in doesn't work there.

Marianne J. 
Rating:
4.0

Very kind staff.

kathy R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Darcie B. 
Rating:
3.0

Customer did not leave a comment.

Hugh S. 
Rating:
5.0

Jim's great....he went above and beyond for me helping me get a problem I had straightened out.... took time out of his busy schedule and got my problem resolved with the hel p off Hannah.... thank you Jim and Hannah for your help....I appreciate it so much

John C. 
Rating:
5.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

Customer did not leave a comment.

RAMESH C. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Location was very convenient. I reserved a 20' size truck, but UHaul called and said it wasn't available so they promised me a 15' truck, and when I got there, all they had left was a 10' truck. Very disappointing that people do not return trucks as reserved, but the owner worked with me and was very helpful.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

This location and management the best, we use them every time and they have always come thru 100%.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Can't think of anything!

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

We have used this business before and the trucks are always in great shape.

ADAM R. 
Rating:
5.0

Manager was very nice and helpful.

Kristine A. 
Rating:
5.0

Customer did not leave a comment.

DON T. 
Rating:
5.0

He always goes above and beyond to help his customers. Has what I need when I need it every single time

Robert G. 
Rating:
3.0

Slightly better hours. I came in and was hoping to talk to a person about a couple of things before leaving, but the location was closed by the time I got there. I was still able to get my vehicle with the online set-up, which was helpful, but it would've been nice to check with someone before taking the truck.

Lucas R. 
Rating:
5.0

Easy to drop off. Thank you!

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Enojah W. 
Rating:
3.0

Maybe let customers know they will have to wait that long for service and also...MAKE THE DROP OFF LOCATION THE ONE THEY ASKED FOR! VERY DISAPPOINTED.

Christopher C. 
Rating:
1.0

1st of all the company that was supposed to let me pick up the u-haul was at CNF farm It's right down the street from where I live and they called me the night before 4 o'clock telling me that their truck was broke down so I had to scramble to find Au haul truck and that is what prompted me to go, to this mini storage.. Well I got there at 10 minutes to 8:00 in the morning to pick up my truck and I get in the truck I start the vehicle and it says the driver side door is open so I opened it and I shut it and it still stayed on is date on so I said well maybe it's a glitch in the computer system of the truck so I'm driving down the road and I hear this rattling noise in the door And the window and the door were ajar but there was no way that the door would actually shut after numerous times there was air flowing in from The door and it wasn't completely able to connect so I called u-haul 800 number and they brushed me off to roadside assistance roadside assistance told me to go back to the u-haul place And exchanged the vehicle for a new one but they said that I had to wait till 9 o'clock so I've lost an hour of my chime and I get to the u-haul place and it's 5 after 9 before the guy gets there. It's so about 9:30 I'm talking to the guy he doesn't believe me at all so he gets in the truck and he drives it down the road and he comes back gets on the phone and he tells his boss or whoever is in charge that there's nothing wrong with that truck and's working just fine and that miss Alexander wants to switch vehicles anyway I was upset angry disappointed and frustrated I told him that I am 3 hours behind schedule Because by the time I got the truck it was around 10 o'clock and I had lost a couple of hours And I need Ed that truck to load and take it to my daughter and help her move in and unfortunately It caused me a horrible inconvenience because the person that was with me had to be back to her house before you wanted your truck back so I was forced to bring the truck back by midnight so she could go back to her house I was very upset very tired and I'm upset with the charges that I had received I would appreciate some compensation it was exhausting

JANETE A. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Have rented vehicles twice at this location to move my daughter while in college. This is/will be my location of choice in the Oswego, NY area. Service is quit, hassle free, accommodating, and friendly.

Salvatore C. 
Rating:
5.0

Customer did not leave a comment.

Phone P. 
Rating:
5.0

Very nice gentleman happy to do business with him again and many more times

THOMAS D. 
Rating:
5.0

VERY POLITE AND PROFESSIONAL

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Then owner was friendly and helpful.

Roger S. 
No reviews have been submitted for this location.

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