Customer Reviews for Rahimi Automotive Group

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rahimi Automotive Group

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Chad W. on

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The guy made me find the trailer on my own, back it up and install ALL ON MY OWN. Literally told me to install it myself. Did not assist with the hooking up of the trailer to my vehicle. Didn’t even leave the office. I’m just glad my wife didn’t go pick up the trailer. From a risk management standpoint, this is as poor as it gets. Uhaul should do a better job with QC at franchisee locations. I just hope this location is not sending more people out on the road without assisting them.

DAVID C. on

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Terry S. on

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Heather E. on

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As it was our first time renting the auto trailer, the gentleman that checked us out in Yuma was very patient and helpful to explain to us how to attach and set up the vehicle on the auto tow with a Uhaul truck and to make sure we check it every once in a while during travel. It would be more helpful for Uhaul to have a video of the full size auto tow rental being hooked up to another vehicle and/or another Uhaul truck. I watched the videos sent to me when our order was confirmed, but it showed a basic car (convertible) hooking up to a small open flat bed transport/storage attachment.

Martin S. on

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Very convenient to drop off 26' uhaul in yuma az Very large yard & nice front desk personnel. In and out was a breeze. Thank you

CORWYN T. on

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Nothing, it was quick and easy with no problems! Happy customer!

Daniel Z. on

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This is a car dealership not a uhaul place they had three working on sales and took while for help with uhaul. Some reason charged more with no explanation Once given paperwork they let you go find it and figure it all out on own.

Pierre H. on

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I need a knee replacement and merely requested help for unhooking the trailer safety chains underneat my vehicle which was clearly and categoricaly denied so I had to do it myself and even park the trailer as demanded by the manager. Extremely poor service with not an ounce of compassion and certainly not helpful. I will never recomment this location to anyone. This situation is deplorable as I enjoy U-Haul as my record can show.

Daniel L. on

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Shower customers with confetti!! Kidding!! Uhaul is doing GREAT!

Jorge M. on

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Bad experience. First time that I had to disengage the TOW Dolly from truck. Whenever I drop off a Tow dolly is the U-Haul staffs who disengage it from my vehicle. Summer in Yuma, AZ is brutal. the Tow Dolly was super hot from the summer heat and I did not have any glove so I burned my hands. These people are more worry about the used car dealer that thy run on the same lot that the U-HAUL's customers. I wont be doing more business with this particular store. Glad the are more U-HAUL locations in Yuma, so I dont have to deal with then again.

Nancy H. on

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I am a 71 year old man. I asked for help with the hook up and they declined to do anything to help me. The man that filled out the computer form didn't even leave his desk. I had to go find my unit and hook it up. A dual axle trailer is hard to lift onto the ball but I did it after some struggle (in 110 degree heat). I'm never coming back!

Juan T. on

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Great service. The equipment was almost new!

Oliver S. on

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Staff was polite enough when getting the paperwork taken care of but when it was time to hook up the car trailer I reserved they were no help. They just told me to go to the back and hook up the trailer myself. They didn't even offer to help me back my SUV up to the trailer. Thankfully I knew how to do the job but every other UHaul place I've been to has handled the hook-up themselves. It didn't help that the trailer was missing some needed bits like the pigtail for the trailer lights, which I had to scrounge from one of the other auto trailers. Definitely was not happy to have to do this all by myself in 110 degree heat.

Elaine V. on

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Jason A. on

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Janece C. on

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We are renting a 26 ft truck on the 27 th of sept ! I would prefer not to deal with this awful agent! Please have our pick up at pack rats on foothills blvd! We rented there before in July and that was where we had asked to pick up and everything was good! If you want to hear more about our very terrible experience please call me @ 702 -306-3639 . Our drop off at Rancho Drive was excellent! Very through, thank you Janice Christiansen

Jonel H. on

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Super friendly staff!

Jonel H. on

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Hector A. on

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Artie was great and very helpful. Very welcoming environment.

Marvin J. on

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Glenn F. on

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Jeffrey F. on

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They never left their office during return nor offered any help with unhooking trailer from my vehicle. Actually had to ask them were to leave the trailer I was returning. Trailer was not inspected by them for cleanliness and dout they would do same before renting it again.

Laurie C. on

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David V. on

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Larry L. on

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STANLEY S. on

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Did not come out to check trailer for damage (was none) Asked where they wanted trailer, said out back anywhere. No one came out to unhook or assist placement. Will not do business at that location again.

tom B. on

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Ashley R. on

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David B. on

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LEWIS J. on

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Needed lights and 4 prong light connection was broke which they fixed when brought to their attention.

Tad C. on

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Customer did not leave a comment.