Very friendly person.
RIGOBERTO V
Customer Reviews for Rahimi Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lot person hitched the trailer, plugged it in and started to walk away. I flipped on the flashers to check the trailer lights and found that the right trailer light was out. He told me that they don’t do any maintenance on the equipment so I could either take the trailer or wait three or four days until a U-Haul rep came to fix it. So I drove 1400 miles with no brake or turn signal on the right side of my trailer.
William BI reserved well in advance but couple of days prior to pickup unit wasn't available at the location. Was offered larger unit at reduced price and one more day extension.
CRAIG MSee above comments.
CHRISTOPHER WI booked the Uhaul online. The place where I was instructed to pick it up was not a Uhaul location. I tried to reach Uhaul to no avail. I drove over to a different Uhaul place and ordered another Uhaul to be picked up on 3/31/25. I got a call from Uhaul on 3/30/25 and was told that the trailer I had reserved would not be available. I was told that I could pick it up the next day at Rahimi. I dropped in to see the representative at Rahimi and asked if he could alert me when the trailer arrived. He said “no” he would be too busy and acted as if the Uhaul franchise was more of a distraction than a business they represent. So yes “BelowAverage”
bob mEverything looks great
Jose VOverall, great experience and super simple process, I was in and out within 15 minutes or so. Staff was friendly and conversational. The trailer itself did have minor spots of oil on the deck, but aside from that, the equipment was great and helped in my move tremendously. Would definitely come back and rent from here again, and recommend to others.
Jesus NWe didn’t know where to go or where to park and no one was there to help we had to find people.
PRISCILLA FI had to hook up the trailer myself. No help from the staff
DAVID DHe super good man
aman zThey were all great people
Lorraine YRep was friendly and quick.
MATTHEW JToi busy to help me while they sold cars. Told me to unhook the tow dolly and "dump it" wherever. Offered no check in at all during normal business hours.
DOUGLAS TOutstanding service provided by Rahimi Automotive Group
LUIS RExcellent service, Artie has been working in customer service for over 30 years…
LUIS RRep claimed they don’t hook or unhook units and this was a large trailer that he didn’t want to help lift off hitch. He reluctantly did, but claimed “why should he throw his back out when he doesn’t have insurance through U-Haul.”
CRYSTAL SSuper easy to drop off - large lot that was easy to get in or out of. Great customer service, although I thought it was weird that he didn't check out the truck before I left - he didn't check the fuel, for any extra scrapes or dings (not that there were any), etc. Very personable and friendly.
JENNIFER GThe manager was one of the rudest people I've ever come across. We didn't get our dolly or moving blankets and, when questioned, he made no effort to address the issue. He was insulting and vulgar and I will never set foot in that cesspool again. Horrible experience.
GERARDO PNothing, you guys had great customer service and helped us out
Valerie rExtremely helpful and kind.
Justin Shis bathroom was filthy !! and he was a jackass !!
alax sBest U-Haul renter in Town!! Plenty of equipment and excellent customer Service.
Arthur CAn amazing place definitely would recommend
Candace MTeach the 4th Ave Manger how to tell the truth and not to be deceitful. The Frontage Rd people were a delete to work with.
Betty SThe trailer had new tires, what a relief. One (two) less worries on a long trip
KEVIN RNothing. Service was excellent.
JOSEPH FThey were quick and efficient.
Jacqueline CWe have been to many U-Haul places and this is the worst experience we have ever had. He was rude during the paperwork phase, he did not offer to hook the trailer up (just gave us the keys) and if we were not in a bind or had we known the other U-Haul spot on Fortuna down the street was there and had what we needed, we would have walked out. Equipment was fine, service was terrible.
Bernie PWas not helpful. Did not tell me that I could pay extra to load my car. The truck was dirty inside and out.
Patti SThe tow dolly had a light issue, however when I asked the rep to do a light check he said they all worked. The vehicle was disgusting and I personally cleaned all the WI dogs before I left so I could actually see out of them.
Anya SJust keep smiling 😃 😊
randy jStaff were very friendly and helpful. May not be a big Uhaul center but they made the process easy
Bob SThe site location was a terrible experience. When I turned in this equipment, the general manager of the site location told me he checked in the equipment. He did not check the equipment in the U-Haul system until three days later. The system showed my account as a late turn in as a result. If I wasn't so diligent about checking my account and call the U-Haul traffic office for the Northern AZ sector, I would have likely incurred late fees as a result of the general manager's inability to check in this equipment, which was turned in on time.
Joseph CFIRE VICTOR PLEASE he is your worst employee or take him to get mental help his always angry.
Brenda GFast and efficient.
Christopher AI have used this dealer twice and it has been great both times.
rodney pThe individual that I rented the truck from was unprofessional and rude. During the checkout process the transaction was being denied due to a fraud alert. He was annoyed that it was taking so long to complete the verification process. He stated that he “didn’t have time to waste 30 minutes renting a U-Haul to a customer.” It was more like 10 minutes. I explained to him that I was a paying customer, for which he responded that he doesn’t even make any money renting U-Haul equipment. The dolly equipped was in poor shape and he stated that his inventory was “always wrong in the system.” I would never recommend this place for a U-Haul rental and even considered filing a formal complaint with U-Haul. This location is bad for your business, because they are unprofessional, rude and don’t see their part in the U-Haul equipment process as lucrative enough for their business, which is apparently used cars.
Craig SIndividual that I talked to seemed to have a chip on his shoulder and acted as if these trailers were his personal property
Barbara cHave a way to put the trailer on the premises while it's closed.
Andrew PU-haul did every think right
ROGER FNot personable
AL ECargo area of the truck had not been swept out. It had sand a debris.
Paul GVERY GOOD!
David DThe gentlemen at Rahimi Auto Group were outstanding. They went above and beyond to ensure that my rental experience was maintained even though there were issues with U-Haul Corporate. Again outstanding support from that Uhual site.
Frank SThe gentlemen helping me check out/in had a fantastic attitude. Would look to this location again when I need a truck.
Derek RI found they went an extra mile to help thanks
keith pI appreciate Art and the way he does business. Always a pleasure, wouldn't want to use anyone else.
Brad PHelp the customer hook and unhook the trailer. Explain that the contract is the same price for a few hours as it is for a day, so write the contract for a day.
Paul BI have rented trailers from UHaul for several decades at dozens of locations in several states. I have NEVER experienced a location that did not hook up my trailer for me. According to the site representative, that customer service is not an option at this site. I guess I’ll be renting else where.. Some place that caa aaa res about me and my vehicle safety!
Alan KWindshield all dirty freeway grime and mosquitoes They din’t hook up the transporter I did it myself also the equipment was not available and was force to rent a even bigger truck which I didn’t need it and on top of that made a unit reservation and got charged for $123. Dllrs even do they said free month “”over promised and underdeliver”””even do they have plenty units available
MIGUEL O