The after hours call in. It's trash. Waited two hours, rang with no one answering. Had to drive back to location - trash. I want my money back. I want to cancel payment for the BS your turn in process and call center employees put me through. Never againDwight Z.
Customer Reviews for Rail Side Auction Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The return experience was horrible. I returned the trailer a day early at a location close to my residence. The facility at 2340 Lapalco Blvd. Harvey LA 70058. I returned the trailer at 9:30 am on Monday 8/1/2022. I received an email at 10:30 am from UHAUL telling me that I was to return the trailer at a different location. The people at that location continued to contact me telling that I was continuing to be charged because I had not returned the trailer when I had. Finally on Thursday I had enough of the harassment calls from this location and went to the location where I delivered the trailer to on Monday and expressed my concern and that they needed to register the trailer as returned so that the other location would stop harassing me that I hadn't returned the trailer. I had to take off from work and use additional time and money which was uhaul s fault not mine.RICHARD S.
Customer did not leave a comment.Deaundrea B.
Customer did not leave a comment.Stephanie W.
Gentleman I dealt with was great. Couldn't ask for a better experience. Truck was clean, but need a few issues fixedSteven R.
Overly charged, pricing was inconsistent.La'Trail A.
Customer did not leave a comment.Nina S.
Already spoke with ownerJaron G.
I picked up the rental and went two miles down the road to the gas station to fuel up put 60.00 dollars in it and noticed it had fuel leak. Returned unit back store. I was given a new truck and was told to just use the same contract that was given to me for the previous unit. When I advised the U-Haul dealer that I needed paperwork on the replacement vehicle just in case something happened the dealer then took my contract and wrote the new truck number on my old contract. And also I inquired about my refund for$60.00 from the other truck the dealer then got a copy of my receipt and said I will get the money credited back. Then after returning the replacement truck back the dealer told me that he was charging be an additional 4 miles after finding out the truck had a very bad gas leak. Also dealer advised me he was charging me an additional $150.00 and my original contract I paid $149.00.Jarvis F.
Nothing at all, this was a pleasant, quick, and easy experience.Dion P.
Customer did not leave a comment.Dennis J.
Customer did not leave a comment.MICHELLE B.
Customer did not leave a comment.JIMMY J.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Keith W.
We return the uhaul the same day and no one could explain why we were being charged for a day. It was due back the next day, not the day ofHenry C.
I rented a uhual online. They said they do not get uhual trucks anymore. Had to find a new truck elsewhere, cost me more even though I was told he would use the reservation I had. Should not allow people to rent online if the places no longer carry the trucks.Christian D.
Customer did not leave a comment.theresa W.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Tom D.
Excellent customer service. Very friendly and personable.BUDDY A.
Customer did not leave a comment.RICHARD M.
Mr. Woodham was very helpful. There were problems with UHaul computer works getting the truck checked out. It took almost a hour to do so, he finally got authorization from the area manager. I had done the online check in and already paid.Robert O.
Customer did not leave a comment.MEGAN M.
Excellent experienceAnika P.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Sky K.
Customer did not leave a comment.LIONEL G.
Awesome and Professional Customer Service!Delorise T.
Customer did not leave a comment.Barbara S.
Not have taken over a hour for me to get a truck. At this location the guy running it had no idea how to run a computer system. He was completely lost. I got to his location at 12:25pm and left is location at 1:45pm.Brian O.
Customer did not leave a comment.Debra G.
First time renting from a uHaul in this area. Very kind and helpful.lucy E.
Customer did not leave a comment.Barry M.
Customer did not leave a comment.Brianna B.
Representative called within one hour off pickup to find out why truck was not returned. We had just picked truck and was over 300 miles away and did not even have for 3 days. Representative need training on uhaul system. At drop off he stated that he received an accident code for truck which was inaccurate. Rep need training on Uhaul system. Finally truck was returned a day early but we were charged $24 becay truck was not returned on half of take although it was one notch below half tank. That could have been waived.OLYMPIA G.
I reserved truck until 5:00 and he harassed me when I only had the truck for an hour saying he wanted to go eat with his wife. My son was with a baby sitter that had to leave to go to work at 6. I had to drive to Enterprise to get him and I told him I was 10 minutes away and got there 12 minutes later and he wasnt there and my car was locked in the gate. He told me he would call me at 6:30 and I had to go get my autistic son. After crying on the phone bc I needed to go pick my son up he told me he was in Dothan he couldn't come but then pulled up in 5 minutes when I complained. Then we get there and I couldn't even get out the truck his wife was in their car and had and attitude and said "u ain't gone make it" and I was on the phone and didnt understand so I asked her what u mean? She said "u told my husband u had to go get ur son at 6." As if I was lying. And when I told my mother in law I would call her back while asking my boyfriend to help me down bc I'm pregnant and short and I didnt want to fall. The man yelled at me not to start. Then my husband put all our stuff we was putting in our car in it and told me to be quiet and get in and we went to drive away and the man screamed I told u to fucking wait until I checked this truck in". And then starts cussing him out about it. And i was just amazed at how we was being treated. And my I will NEVER go back and I will NOT recommend it to anyone!!! Verbal abuse and I feel it was a race thing bc I'm white and my husband is black.Czar C.
Customer did not leave a comment.Jenise B.
Customer did not leave a comment.doug T.
Mileage was not correct with paperwork when I picked it up. I assumed they were not going by the decimal since the number was rounded until I got back and was charged for some mileage put on it before I rented it. I rented the truck for less than 24 hours but was tickled and filed to charge me as much as possible. I paid $198 for renting 24 hours and I've never paid half that much. Fees were doubled bc I brought it back later than estimated. I even called early that morning to notify of turn in time difference. Charged me double anyway for a few hours difference. Bed of truck and ramp were filthy upon pick up and I had to clean it out or he would've charged me for turning it in like I received it. Very dissatisfied and will drive miles out of the way to never use him again.Leonard T.
Customer did not leave a comment.Mark J.
Everything went well besides the computer system having issues in being able to process the rental. The person had to keep calling the hotline for help.Sergio B.
The owner of the property has no idea what size tow hitch was needed for the trailer. He told me it was 1 7/8. I told him I knew it was a 2 inch. I then drove 40 min round trip to get a new one which I didn't need because my original one fit.Jacob D.
You changed our pick up location the last 2 times that we used your service. You sent us past many UHAUL s that had what we requested to a place that was 45 min away. I will not be using your services any longer. I will post on market place for help in the future. This has been rediculous. You dcan call and speak to me about this if you would like. 205-310-8981.Beebe T.