I believe my complexity with the rental created issue an with the return. My reservation couldn't be located and after 20 mins. on-hold with U-Haul it was resolved . The drop-off location was great and went above and beyond to solve the issue. I fell U-Haul owes me about 3 hours of my time that they wasted.JOHN B.
Customer Reviews for Rana's Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Benson B.
This was the worst experience of my life. U-haul is absolutely horrible. I had to drive 40 miles just to get a truck, they lost my reservation TWICE. Also didn't have ANY of the equipment I requested. I don't blame the pick-up location, they are just the middle man. I blame U-Haul themselves for having a completely garbage system and disregard for customers. DO NOT USE THIS HORRIBLE COMPANY.AUSTYN S.
Customer did not leave a comment.Louis M.
Customer did not leave a comment.CHRIS R.
Customer did not leave a comment.Richard C.
Biggest problem for me wasn't the location I did everything online and wasn't impressed. It took to much time and I still had to go in the store. I would have rather just dealt in person.Ryan G.
Needs to be more organized when picking up/dropping off trucks and/or trailers. My trailer wasn't even checked in on the day that I actually returned it. And when I checked out a truck the next day, there was no one to help me and I finally had to ask a cashier to please get someone to help me after 15 minutes of standing at the counter.Jimmy S.
I picked the truck up using the online process so that I could avoid waiting in the store. Online check-in went fine, so all I had to do was pick up the key. However, I had to wait 15 minutes while the store clerk waited on customers and looked up another U-Haul customer. After explaining a third time that I had already been cleared to get the truck, she finally gets my key. Return process was completed online as well. It went off without a hitch. All I had to do was drop the key in the Dropbox...which didn't exist. I went inside to return the key, and the clerk said he had to check me in. I explained that I had done that online. We go round and round. Fifteen minutes later, he finally just takes a picture of my online receipt. I'm not sure what the issue was, but if you are in a hurry, choose another pickup spot.Sabrina J.
I had the worst experience ever! My bill total came to $107.00 which included mileage but U-HAUL charged my card $160.00!! I kept the unit for 5 hrs & got cheated out of another $50â€¦ I wouldn't recommend this company to anyoneQuintina W.
Customer did not leave a comment.John H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Keith R.
Worst customer service I've ever experienced. Staff more interested in selling beer and cigarettes that servicing UHaul customers. Very disorganized!Charles G.
Customer did not leave a comment.Sara N.
If the people that work there who is renting the trailer should actually go outside and check the trailer or whatever the customer has rented and check it and make sure it is clean or in the condition it was when they rented it, When they get it and drop it offLetha J.
In and out, fast and professional.William D.
Customer did not leave a comment.BILLY C.
Customer did not leave a comment.Howard J.
I had to hook up the trailer myself with no help and there was no one to check hook up or lightsJOSEPH M.
Uhaul computer was down and unavailable when I checked back it. Agent used her cell phone and was able to complete the task.DARYL P.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.RUSSELL K.
Customer did not leave a comment.John D.
One of the absolute worst customer experiences I've had in a long time. There's so many issues involving U-Haul corporate and the rental location that it won't fit in this box. I will be finding an alternative company the next time I need a rental truck.William O.
They were very busy, but managed to get me on the road fairly quickly. Very friendly and accommodating.JOHN W.
Did not have all the equipment i needed for the move. The UHaul location is really junky needs to be cleaned up.Mark C.
Customer did not leave a comment.Randy L.
This location did everything within their control to accommodate the problems I had that were created by the HORRIBLE U-Haul errors. Nice people. They need better corporate supportKenneth Y.
Customer did not leave a comment.Joe T.
Customer did not leave a comment.James T.
Customer did not leave a comment.DAVID B.
I had reservations and Uhaul switch/moved me to 2 other different locations to pick up my truck that was suppose to be a local pickup but since Uhaul Corp moved me it required me to pay for mileage from a distant town. Very, very Poot approach with Uhaul Corp and the local location I picked the truck at(3rd location) stayed on a personal cell phone call using the speaker on the cell phone the whole time he processed my reservation. Very poor by Corp Uhaul and the local location unhaulEDWARD S.
Update the systems internet so it doesn't take as long to check in. I did all mines online and it still took about 20 minutes to finish it up at the store so I could pay for the u-haul.Robert M.
Customer did not leave a comment.Mark S.
it took us 1,30 min to rent a dolly! Person was very unknowable-doing the paper work. Late afternoon when we return the dolly different employee came and telling us that we need to pay over 88$ even i have the contract for 48$ After we showed him the contract he drop the price but it was still high price of my original contract. And the most unpleasant experience was the language and the nameâ€ BABY â€œ that I got ! very unprofessional and will never get back to this locationGabriela B.
Customer did not leave a comment.John L.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Fulvio C.
Same as first suggestionMAYME H.
Gas was very low when I picked up the vehicle.Will P.
Customer did not leave a comment.Taylor M.
Customer did not leave a comment.RODNEY S.
Customer did not leave a comment.NEAL M.
Customer did not leave a comment.CHERYL J.
Customer did not leave a comment.BARRY M.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.WALTER H.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.John L.
Rented a toadolly from this location got half way up the road and the lights went out on the tow dolly tried for 3 hours to get roadside assistance or someone else so I could drop off the tow dolly at a closer location because that would have been the safe thing but then was told I would be charged an extra 122 just to drop it off at a closer location with an unsafe equipment. Customer service sucks maybe if you're going to have people renting things you should have people that actually answer the phoneKIMBERLY P.
Customer did not leave a comment.BILLY M.
The gas was not at the level indicated. They said it would be fixed. When I turned the vehicle in I was forced to pay for the extra gas.MANUEL D.
Customer did not leave a comment.RONALD M.
Put up signs on the property to guide individuals returning equipment. Provide help to customers in returning items. Trailers for example are quite heavy and need two people to remove from the hitch. A little help would have been nice rather than just pointing to the back of the lot.NEAL M.
Roadside was Excellent!! No need to make changes!Kimberly M.
Your online reservations program assigned a drop-off location over 35miles from my drop-off point. I had to call your phone line to arrange to drop at the Uhaul dealer just up the street vs the 70mile round-trip the computer selected for me. Fix this if you want to increase rentals. Had I been required to return your trailer at the initially assigned location I would not have used your trailer at all.Daryl P.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.ROBERT D.
I called at 230 to pick up the uhaul and was informed it had not been returned and just to check back later. We had a very limited window of time to move and I had no idea that would even be a possibility. I thought if I reserved one, it would be there. At first I was not given any options until I became upset with the attendant. They were busy with their other customers. I called again at 5pm and 7pm, but they stated it was not ready. We decided to drive down to get a smaller unto at 9pm and the unit was there and had been there for a few hours (we were told we would get a call when it came in). The manager first told me it was not there and I insisted it was in the parking lot so he checked. He was not very patient when asking for my contact info and even interrupted me giving him an additional phone number because it was similar to my main number. It was a very stressful experience and I will not use that location again, but will also clarify any future reservation to make sure they have a truck at the time I need one. I missed a whole afternoon and night of moving and spent most of Saturday night (until 1am) making up for it.CHRISTA M.
Customer did not leave a comment.Robert D.
I called and reserved a 20 foot they said they had it and they did not they charged me more for a 26 foot and all I wanted was a 15 foot, but was told they didn't have it and I seen a few there when I picked up trunk. They were rude as wellNICOLE L.
Prompt response and processing when I returned the truck.NANCY B.
Customer did not leave a comment.CARLTON A.
They just need to listen better bout drop off locationdavid Y.
Customer did not leave a comment.BILLY M.
They did not supply me with a contract nor information on the drop off location. We had ask for blankets. They did not supply any. This was the worst experience I ever had with u haulGARNETT T.
Rarely do I bother writing a negative review or file a complaint but this was an exceptionally poor experience every step of the way. From the inexcusable and continuous miscommunications about the availability of the equipment I required up to only a couple of days before our move, to the ineptitude of the staff at the pickup location on two occasions that resulted in (literally) two hours of my day wasted standing in their facility while they tried to figure out who I was and what I needed, to the multiple calls to roadside assistance to tend to an incredibly ill-kept piece of equipment, to my sacrificing another three hours of a different day assisting a roadside assistance technician retrieve his own equipment because he couldn't be bothered to do it on his own, to the lack of a license plate which resulted in me having to print one out and carry in our tow vehicle which I came to find out upon my return was absolutely not acceptable. This was the kind of nightmare experience you hear about happening to other people but dismiss as overblown and not actually possible. With the exception of my calls (plural) for roadside assistance which were quite attentive even if the service rep yawned in my ear twice on one call without so much as acknowledging they did and my calls to schedulers (two) who seemed to be the only Uhaul representatives who weren't an embarrassment to the brand, the hold times when calling Uhaul for any other type of service are an insult to your customers' time. Throughout my rental experience, I would estimate I had to call up to eight different times to deal with varying levels of incompetence by Uhaul staff and representatives and the average hold time (this is real, not an exaggeration) was just shy of 20 minutes. I thought once or twice would be an anomoly but I quickly learned this is standard operating procedure. Uhaul, you are in desperate need of a customer service restructuring.Michael C.
Outstanding customer service!Michael P.
Customer did not leave a comment.John S.
Owner was not very personable and we had to bring in all of the blankets, utility dolly, and 2 furniture dollies by hand and had to walk from the back of the building through the store to drop off the equipment after moving all day. In addition there was feces in the back of the building that looked like sand that I stepped in. The drop off facility was a truck stopDavid T.
We did online check in and I included both of our cell phones. I couldn't believe she asked for a 3rd phone. Silly.LEONARD H.
Didn't know what they were doing. Was there 45 min. I returned truck with 3/4 tank of fuel just as I picked it up, they charged me extra to fill it up full. They were completely lost Terrible service.Clifford H.
Have more than one person trained in the process. Had to wait a half an hour to drop off the vehicle.David S.
They had attitude said they part of uhaul for the use of the name Went in my account twice messed up my other transactionsYVONNE M.
Customer did not leave a comment.Kevin K.
The people at this location deserve a round of applause. They were very helpful and friendly.Eric J.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.lenora N.
At first, they did not want to take the truck because the dolly was not on truck. A lot of time was loss waiting to see if I could leave the truck at the drop off location. At the end, I was able to leave the truck at the drop off location.CHARMONY P.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.breanna M.
Customer did not leave a comment.ANDRA G.
After having a reservation in a Madison branch be moved two days before pick up to lack of the correct size available then going to the other Madison Branch where my reservation was changed to I got there to find out that I could not take that truck because it had no tread on the tires. Had the vehicle been checked earlier I would have known and instead would not have had to scramble and get stressed. Thankfully I was able to receive the phone number of the area manager and they were able to get me over to the Eatonton location after much chaos. I would recommend that your employees check the vehicle for safety before the guests arrive for pick up not just at the same time with guests.William K.
Customer did not leave a comment.Hanna A.
Customer did not leave a comment.Maria M.
Customer did not leave a comment.Adrick I.
Customer did not leave a comment.james A.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.john A.
very convenient location. easy drop offEnchantment P.
Customer did not leave a comment.Rick G.
Customer did not leave a comment.John F.
Customer did not leave a comment.James M.
Customer did not leave a comment.Randall H.
The inside of the truck was filthy. We had to sweep it out before we could ever use it.Ashley B.
Customer did not leave a comment.douglas S.
Customer did not leave a comment.ROBERT M.