Charged $100 more than the online proposal. Also, no one there to assist with hooking or unhooking of the trailer.
Kimbrough D
Rana's Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eatonton, GA 31024
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I was looking to rent a U-Haul it said on the app that this location you choose to pick up “in person” at the location or rent it thru the app. I choose to pick up and speak to someone in person and when I got there I had to download the app and checkout thru the app, not thru them. It took forever to get this completed because they couldn’t do it at first even though they did show my reservation online. But once we got all that figured out, it all got worked out, but I still had to checkout thru the app and not at that location. And then when the rental was returned to the second location (it was a one way rental), I was told I would be charged an additional $30 because I exceeded the mileage limit, which NO ONE at the location where I picked it up was told to me. So that was a surprise to be charged an additional amount. And I don’t understand why there was a mileage limit, if it was a one way rental and the truck was filled back up like it was when I initially picked it up. The truck itself was clean and maintained. I just had these two issues/complaints.
Gina MThis was my first truck rental ever. I was surprised how quick and easy it was to get on the road.
terry gThe truck inside the cab was filthy, smelled like cigarettes and the windshield was extremely dirty inside, the wipers didn't work very well in the rain I think it needs new wiper blades. These trucks should be cleaned before renting them out.
Audry BOnly 1 employee was working at the travel center where I picked up the trailer. I had to hitch up the trailer by myself which was very difficult to lift onto my hitch. The employee then could not get logged into U-Haul website, and while having to wait on gas station and store customers, the process took extremely long time. I will never go back to this location.
Jefferson D