Customer Reviews for Ranch RV & Self Storage French Valley
(U-Haul Neighborhood Dealer)

117 reviews

36610 Briggs Rd   Murrieta, CA 92563

(951) 200-5602

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(951) 200-5602

36610 Briggs Rd
Murrieta, CA 92563

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This was a terrible experience. It was supposed to be self check in we stood outside the gate for 20 minutes until someone on a golf cart happened to drive by. After waving them down we finally got in THEN GOT LOCKED INSIDE THE GATE. Another 20 min later she finally let us out. I paid for a dolly and it wasn't there. Terrible exercise.

CAMBRIA C. 
Rating:
5.0

Customer did not leave a comment.

WILTON L. 
Rating:
5.0

Facility was clean, agent was very helpful and great service. Truck was clean.. only thing was truck was low on fuel when I picked up. Full tank would be nice when picking up.

DAMON P. 
Rating:
5.0

Employees so friendly and professional

ANNETTE K. 
Rating:
5.0

The women that helped me rent & return my uhaul were so friendly & personable. Yes, the van was clean & in good condition but the customer service is why I'll return to this location. Plus the office was spotless & I was offered coffee! Thanks so much!

Mary H. 
Rating:
5.0

Everything was great but for on thing. It smelled like cigarette smoke. Had to drive with windows down

Marco I. 
Rating:
5.0

Brandon was exceptional! He went out of his way to help us and make sure our difficult move was made easier. It's amazing how just a couple key people with wonderful customer service skills can be such blessings in time of hardship.

ADAM H. 
Rating:
5.0

Attach a business card to the invoice with the name of the sales assistant.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

My rental agent Roz was amazing. I can't say enough great things about her. Personality was top notch, certainly made my day. Went above and beyond when my own schedule was wonky. She was communicative, polite, professional, had some personality. She was the highlight of my day.

JAYNA V. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE C. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Your computer program you use needs some improvements. When we booked our rental online we couldn't choose the location where to drop it off. We had to have someone inside help us change it to the correct location. And the mobile check-out. It took us 20 minutes to be able to by pass the error message we kept getting when entering the mileage we used. But other than that we were very happy with the customer service we received.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

HARRY K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Rosalyn took such good care of us!

GILMAR R. 
Rating:
1.0

Returned the truck the afternoon before it was due. They didn't check it in (even though the keys were given during business hours). This place is very disorganized even though it is not very busy.

JASON L. 
Rating:
5.0

Nothing. It was a wonderful, very easy experience.

ANDREA C. 
Rating:
5.0

Customer did not leave a comment.

DIANA W. 
Rating:
5.0

None

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Toya S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

My best experience renting a Uhaul! Dillion was professional and courteous, accommodating to my needs for the one day van rental! The staff here are always so nice and helpful.

Katherine F. 
Rating:
5.0

Facility is very well maintained and super clean. Service of the staff is exceptional. Thank you!

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

I cannot think of anything. I had a great experience.

Roston W. 
Rating:
5.0

The brakes on the cargo van we rented we very soft, and needed to be replaced.

Peter L. 
Rating:
5.0

Great job! pleasant, efficient staff

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
1.0

I was told I can pickup 2 trucks at 1 location. I showed up and was told only 1 was ready and I can get other one across town. So I had to figure out how to be at 2 rentals places at the same time and return to 2 different locations. I wasn't given any notice and when I told the rental people this was a problem I was then given attitude because of your screw up. Super frustrating! The trucks both had trash, nether were wiped or cleaned in anyway. I'll definitely make sure to call other places for a rental before calling uhaul

justin B. 
Rating:
5.0

Customer did not leave a comment.

MARILYN H. 
Rating:
5.0

Ranch RV and self Storage was excellent . However who ever is the AREA Manager is an absolute jerk . I received a phone call from 951-428-0970. He stated is was the area manager and said to me “ what is talking so long to return the U-Haul” . So disrespectful. I have rented 5 different trucks over the past month and by far this is the worst experience. This bad review is for the area manager only not the facility

JOSHUA R. 
Rating:
5.0

Very clean and well maintained facility. Lynell was knowledgeable and friendly She is an asset to the company. Cordially, Ken Burdick

Kenneth B. 
Rating:
4.0

.

John C. 
Rating:
5.0

The gentlemen who served us was great. He made the experience simple and easy.

John R. 
Rating:
5.0

Customer did not leave a comment.

Victoria G. 
Rating:
5.0

He was another welcome site. This rental period has been differt then the last time. Both placed outstanding.

ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
3.0

I left the gas at half and put a gallon of gas in yet I was charged 14 dollars.. Very disappointed in the gas measurement..

John W. 
Rating:
5.0

The invoice I received over the counter was hard to read. The print is VERY SMALL and some of the printed lines overlapped. The employee who assisted me pointed out the mileage out, that it had a full tank of gas and the total held on my credit card. I had to ask twice about itemization because what she said I was going to be charged didn't align with the invoice. When she tried to explain she realized she didn't understand the invoice and couldn't read it. She made a phone call and was able to get the answer for me. Overall this was a great experience. I just wish your invoicing was easier to read and more straightforward.

Ginger G. 
Rating:
5.0

Dillon and Ryan are super awesome and went out of their way to make sure I was taken care of. Dillon.. a million thanks for finding me that uhaul truck.. when i was under a lot of stress, u helped to ease my situation tremendously brother and i was able to take care of my business. 🤟🏼

ADRIAN G. 
Rating:
3.0

Training to become familiar with One Way rentals. According to the lady, this site does not offer One-way rentals. However, she was wrong because the truck we reserved was a one-way reservation and the only truck available was a one-way truck. The entire experience was wrong! First our reservation wasn't in her system, then she was confused with the one-way rental policy. Then she told us we will be charge .99 cents a mile on top of our $122 daily rate (which mileage is included in one-way rentals but her information left us confused and worried about an additional $400 at the end. Then after telling her our designation (400 miles away) she still puts the incorrect return address which led to us calling the call center for the 3rd time to correct it because the return site couldn't receive the truck. On top of that the truck was dirty and had multiple scratches and dents that were not annotated by Xs which is clearly an indication that this vehicle haven't been inspected. After asking for an inspection sheet, she just told us to find it online. This left us with more wasted time researching for an inspection sheet that timed out on us while downloading pictures. As desperate we were, we accepted the truck and drove off but the feeling of uncertainty and time wasted calling the call center for assistance could have been avoided with proper training for these sites.

Christian R. 
Rating:
5.0

The staff makes it fast and easy and simple to request the rental. The staff is great.

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

The staff was very helpful and courteous

Mario C. 
Rating:
5.0

very polite and professional

Gregory K. 
Rating:
5.0

The woman in the front is awesome!! She is kind and courteous. She went above and beyond to ensure I had everything I needed.

Jeremy R. 
Rating:
5.0

Great customer service!

PAMELA P. 
Rating:
5.0

Keep up the good work

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

WADE H. 
Rating:
4.0

Although this location was wonderful, our experience with Uhaul was not good. We had reserved a truck for a location nearer to our home and when we went there at the pick up time (9:00) nobody was there. We called and they told us to go back at 12:00 and a truck would be ready. We went back and there was no truck and when we called they said they had no record of a reservation although we had the email confirmation. We had to go 15 miles further to get a truck. We had other appointments that day and movers coming. The overall experience was extremely unprofessional

JOHNNY H. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

TISCHA R. 
Rating:
5.0

Do yourself a favor and hire these guys. U-Haul had problems accepting payment at the location. It took me an hour to check out. By the time I arrived at my home, I was well into a half an hour of my time. I was delighted to find that the gentleman already had my things wrapped up and sitting outside for my arrival. These guys were awesome. We stopped by my storage unit and emptied it out and we're on the road to my new destination in only 2 hours. They were so fast that they still had two hours left on the 6 hours that I reserved and they helped me open boxes and continued to ask what they could do to assist me. A1 professionals here. I've had to move a lot recently and this is the best crew I've hired yet. Top Notch. No dents, no scratches, no dings. Well organized. This is what they do for a living. Awesome job Chris and Jose! #1

Denecia J. 
Rating:
3.0

Clean windshield. Saw employees wipe down other windshields, but not mine.

David H. 
Rating:
5.0

Ranch Self Storage was so helpful. I spoke or felt with 3 people there and everyone was very friendly and so helpful. We won't go anywhere else?

Natalie M. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Very friendly staff

Dan S. 
Rating:
5.0

The customer service was magnanimous. The best experience from a Uhaul that I have ever had. I'm prior military, so I moved a lot. This experience was second to none. ??

ANTHONY G. 
Rating:
4.0

Location was fine. The movers hired were not. They broke a table and scratched other items.

John R. 
Rating:
5.0

I've used this location several times and the staff is wonderful.

Julie C. 
Rating:
5.0

Perfect service Kind and friendly Pulled truck out for me and had it running and ready Perfect service

Justin P. 
Rating:
5.0

Picking up and dropping off is so easy with text link to app. Staff was extremely efficient and helpful. Thanks!

Ginger S. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Excellent customer service. Very friendly & professional staff.

Charlie O. 
Rating:
5.0

Service was excellent. Would you this U-Haul location again.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Vera G. 
Rating:
5.0

The woman who took care of my reservation yesterday, April 8, 2020, did not wear a mask or have gloves on. She was wonderfully helpful and professional, so no complaints there. I just think where we are in this pandemic everybody should be up to speed.

Thomas D. 
Rating:
4.0

When you rent a vehicle please make sure it has at least half a tank, I got a 26' truck with only 1/4 of a tank and this made go to a gas station right away to add $60.00 cause i did not knew how it was going to be I drove a little over 50 miles whis was left at least $35.00 worth of gas and there is not refund or at least exchange for milage which would be fare. I could have Use that money for food. Thanks

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Everything was awesome. 3 minutes to pick up and less than that to drop off.

ALBA R. 
Rating:
5.0

Always friendly

Michael B. 
Rating:
5.0

Have more truck variety..

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Robin E. 
Rating:
5.0

Truck was dirty. Someone before me had transported dirt or plants as dirt was in the back of truck.

Charles D. 
Rating:
5.0

The easiest transition ever! Seamless!!!

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Betty L. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Everyone was friendly and helpfull!

Elizabeth G. 
Rating:
4.0

They couldn't figure out how to switch me from a 10' truck into a 15' without double charging me. When I returned the truck working 90 minutes and only 15 miles on the odometer I was charged for 51.9 miles! I showed gps evidence backing my mileage claim and they seemed to agree but kept quoting the "contact." The contact states I am booked for miles used. I showed the miles used! It's not my fault the person who checked me in typed it wrong. I won't be using uhaul in the future because of this.

ADAM H. 
Rating:
4.0

Customer did not leave a comment.

T Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Nick F. 
Rating:
4.0

Customer did not leave a comment.

katie H. 
Rating:
5.0

Staff was very friendly and professional.

Juan R. 
Rating:
1.0

I went to a different location, the uhaul worker stated I could deliver the truck at any uhaul location. That turned out to be a lie, fortunately another uhaul connected location gladly helped me and figured out the debacle I was in. The lady was very helpful and transperant.

CHARLES L. 
Rating:
5.0

Outstanding customer service. They go above and beyond.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

Johnny T. 
Rating:
5.0

Honestly I had no problems it's the second time I've rented a U-Haul from them. very friendly, fast no problem, and I'm sure I'm going to need to do it again soon.

Teresa T. 
No reviews have been submitted for this location.

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