Customer Reviews for R&A Auto Sales & Service
(U-Haul Neighborhood Dealer)

80 reviews

11705 Berea Rd   Cleveland, OH 44111

(216) 912-0178

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(216) 912-0178

11705 Berea Rd
Cleveland, OH 44111

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Owner is very friendly and helpful.

Connie S. 
Rating:
4.0

Customer did not leave a comment.

GRANT S. 
Rating:
2.0

Staff was exceptional. Kind, knowledgeable and professional. The facility is crowded and difficult to maneuver. Also had trouble locating it since it was not an obvious Uhaul facility. Staff mitigated the maneuvering challenge and said ”Just leave it there and I'll take care of it”. And he did.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

ANNA W. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH W. 
Rating:
5.0

This U-Haul dealer is polite and his 9' rental van was perfectly well maintained. Not to mention it was a brand new vehicle!

DAVID H. 
Rating:
4.0

Very polite and helpful! Thank you

JILL G. 
Rating:
2.0

Unable to return vehicle; owner had lot blocked and I got billed for additional day; also two phone calls to Uhaul took over two hours. This was an awful experience.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

music

JIMMY T. 
Rating:
3.0

It was fine

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
4.0

Customer did not leave a comment.

ARAINA D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

Brent R. 
Rating:
3.0

Charged a cleaning fee and nothing was in the van! Then turned around and tax me another 2$ on a cleaning fee! You not suppose to tax a labor fee

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
2.0

Customer did not leave a comment.

MOMEN A. 
Rating:
4.0

Friendly service and staff, prompt and informative.

Laurel S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
4.0

Associate very helpful and efficient

Patricia S. 
Rating:
2.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Great experience overall. Convenient location and friendly staff.

Todd M. 
Rating:
3.0

Customer did not leave a comment.

Amelia-Marie F. 
Rating:
2.0

Very dirty.

Dianna S. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
3.0

Customer did not leave a comment.

Aaron C. 
Rating:
3.0

Customer did not leave a comment.

Caleb M. 
Rating:
5.0

Not much this location can do I guess, but no on site parking.

Craig Y. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Rafiq was very helpful and friendly

Drucilla K. 
Rating:
5.0

Very professional and efficient. Will use these movers in the future.

Andrew W. 
Rating:
3.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

Customer did not leave a comment.

Ashleigh K. 
Rating:
4.0

Customer did not leave a comment.

Lizabeth L. 
Rating:
1.0

Starting with the pick up location. Clean and good location. Quick service but maybe too quick. It should be policy for the U-Haul brand and each check in rep to review the contract and touch on key policy in the contract like charges. We were charged a service fee of $30.00 to refuel the gas. Unacceptable. Had I known there would be a charge I would have done it myself. Very disappointed. Drop off location was a small garage with a packed parking lot of cars. The personnel was uninviting it appeared that he didn't want to be there and didn't want to be bothered. Again never asked about gas or mentioned a service fee being applied if gas was not at a certain level upon return. Not impressed. Would like to get a refund of the service fee.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
2.0

Customer did not leave a comment.

Ron Y. 
Rating:
4.0

Customer did not leave a comment.

robin T. 
Rating:
4.0

Customer did not leave a comment.

Mary Z. 
Rating:
3.0

Your app sucks

Erik C. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
2.0

Very difficult to know where to drop off. I had to call U-Haul to make sure I was even in the right place.

Steven T. 
Rating:
2.0

Customer did not leave a comment.

Byron S. 
Rating:
1.0

Customer did not leave a comment.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
4.0

We dropped off after hours. Very convenient location. Obvious key drop. Easy to drop trailer spot

Glendon S. 
Rating:
2.0

There was no one there at 4:30 pm when I dropped it off even though the sign clearly stated they were open until 6:00 pm.

DAVE W. 
Rating:
5.0

Customer did not leave a comment.

ron O. 
Rating:
3.0

Customer did not leave a comment.

Tarah H. 
Rating:
4.0

Pick up with a full tank of gas.

Kayla B. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Dorene W. 
Rating:
3.0

Customer did not leave a comment.

Allison D. 
Rating:
5.0

The next customer would appreciate the parking lot being refinished.

Geremie K. 
Rating:
4.0

Customer did not leave a comment.

Valentin K. 
Rating:
1.0

never again will i use your 800 uhaul strong request made about pick-up location so u send me 9 miles to a shit hole thrid party, who i wouldn't even send my worst enemy tryed to sell me extra product's i didn't ask for didn't know how to recredit acct had to call another person to help him.

George S. 
Rating:
4.0

40 minutes wasted waiting because employee did not know how to enter information in computer. The owner was called to complete the transaction. Everyone was polite and cordial.

joe A. 
Rating:
5.0

Very convenient right in front of Home Depot

JOHN D. 
Rating:
2.0

Very unfriendly, did not get off his seat.

PATRICK H. 
Rating:
3.0

The trailer lights did not work. The location was obviously a drop off point so I would use them again but I am very disappointed that the equipment was t ready.

Tom D. 
Rating:
4.0

Customer did not leave a comment.

Pam B. 
Rating:
3.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

Great service and excellent equipment. I highly recommend this location.

Alex Z. 
Rating:
5.0

The lady working there was very nice. Knew what to do and was very helpful.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

Muhammed E. 
Rating:
3.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

No improvements needed. Thank You

mary N. 
Rating:
3.0

Customer did not leave a comment.

Rick W. 
Rating:
2.0

I'm not sure this is a good location for a UHaul business. It's a small, old, auto repair shop. The person was friendly, but the building is dirty, old, uninviting. UHaul is a sideline for them, not a focus.

STEPHEN C. 
Rating:
2.0

Not very friendly or helpful. Don't think he said two words and gave no instruction or helpful hints. If I hadnt' rented one before I would have been lost. Not a very pleasing environment, dirty and small. Its actually just a service station.

MICHAEL O. 
Rating:
3.0

Customer did not leave a comment.

Megan R. 
Rating:
3.0

The service was fine however the location was having trouble with the computer system which made the pick up take much longer than expected (nearly an hour).

Mary K. 
Rating:
1.0

No space to park

JON L. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
2.0

Educate your sales person so to save the customer money.....

rod L. 
No reviews have been submitted for this location.

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