Customer did not leave a comment.
MICHAEL A
Customer Reviews for R&B Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people to work with. Small business so may not always have the right equipment when needed.
EDWARD STook them less than 5 minutes to get the trailer unhooked and the paperwork done!
DAREN KI rented a 26 foot truck and a 12 foot trailer. Rob from u haul brought the equipment to my house since I didn't have another driver. The truck drove great pulling the trailer, I will most definitely rent from them again. Rob went out of his and more to get the equipment I needed. Bruce
BRUCE LAbsolutely horrible. The trailer was not where I reserved it. I was not told the location it would be at either which ended up being an hour away, so an additional 2 hours of driving. Nobody I called and talked to cared.
DANIEL BImpressed by the team on-site and the process of renting with them.
TROY LWas suppose to pick my truck up in Clinton, IA. However they did not have a truck. Had to drive to Calamus, IA to get a truck. It was a larger truck than I had reserved and caused us to be delayed 2 hours in loading the truck. My husband passed away on Mother's Day and his Celebration of Life was that afternoon. I was late.getting there and part of my family missed it completely because they needed to finish loading the truck. Was a nightmarish experience. I was compensated $50.00 for my inconvenience. Not nearly enough in my opinion. The original location was totally incompetent and I was the one who paid the price for it.
Susan BAllow payment by check
TODD LRobert was very helpful 🙂
Joy HI had to get a ride from this location back to Maquoketa because for some reason I wasn't able to drop off the truck in Maquoketa, which is where I'm staying for work without a car.
Dennis HIt was very smoky in there from cigarette smoke. People were very nice. Truck was very loud! Could hardly hear the radio.
danny VNothing
Michael HIt is an hour from where we live. It was dark and smelled smoky.
Michael HRobert was extremely helpful and provided excellent service. Thank you.
Douglas BVery nice customer service and any questions I had was answered.
MERCEDES BStaff was excellent. They even met us upon our return to unhitch and drop off the trailer. Thumbs up!!
MARK Kvery nice people.
JOSEPH GLocation was moved to be over 40 miles from the original location and not much notice was given. We had to adjust many appointments to accommodate a 2 hour drive.
CRAIG RFlexible and awesome owners
BRANDON DThe young man there attending the office came right out and was very helpful assisting. The location was clean and units displayed well. He knew what to do and answered any questions I had…that is encouraging for future possible use.. Thank you , Rich
RICHARD RYour app for returns is terrible. It wouldn't let both of my phones input pictures. If my father didn't have his phone, I wouldn't have been able to return it. I wasted at least 20 minutes on your app. My family will never rent from a unmanned location again.
Elke HThe owner/employees smoke in their office. No way to rent the equipment without going in.
MICHAEL FNothing, everything was great. So helpful. Helped us hook and unhook. Thank you so much!
RAYMOND AThey were professional and friendly. Help hook up trailer and explained everything
WILLIAM Mmade me driving 30 miles to pick up the trailer , the staff could not connect the safety chain to the car ( had to stop at the U-Haul service center in Bettendorf to get it fixed) nobody did wear a mask at the Calamus pick up location
Bernhard HVery easy to return trailer. Thankful it is there.
tait sThe manager was having computer problems, most likely not due to her skills or computer. My prepaid invoice required $1.19 more, which I paid in cash. The trailer had a damaged rail, but it was usable for the trip. Also, some of the marker lights were not functioning.
Thomas EGreat Custer service....
kristy wKeep up the good work. Owners very helpful and friendly.
kevin mGreat people
Brent AEveryone was very helpful and friendly. Would highly recommend this location for anyone's next U-Haul reservation!
Brian Mvery courteous ! explained things as checking equipment in.. super friendly and made me feel like using Uhaul again in near future!!! great people!
david mEverything was great!
Jenny KThe wife and husband were so professional and truly made me feel welcome when entering the company. They were closing as I was traveling to the place and came back to open understanding my situation. I would recommend this pick location to anyone that is looking for friendly service and true professional service for the brand.
William SVery good service!! Would recommend and use again.
marc bI had to drive 40 minutes away from my preferred location to pick up this Uhaul. The owner of the home was nice, but the drive to his location wasn’t a breeze. Also, I never received my discount for the extra gas & mileage to get there. I’ll be calling your support team to receive that credit.
Brody Mjust wish more employes were this above and beyond service very thankful this location had such great service very much appreciated
Brian BVery nice people to work with, very professional.
lee sClean the truck of the cat urine smell that busy bee where it was rented didn’t do for me. Appalling! Now I’m charged a cleaning fee. Beyond reprehension!!
brad r