Fast friendly knowledgeable service. I will be using this location in the future.
JEFFERY F
Customer Reviews for R&G Maytag
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't blame R&G for the WORST pick-up experience ever. There needs to be changes made to the online pickup experience with the app. We live in an area where the internet service is questionable at best which doesn't help when you're trying to upload pictures to U-Haul. Also, there were problems with some of the pictures I was submitting of my license, but I wasn't told that. The site just denied my rental stating that they couldn't verify my identity, but didn't give any assistance. This was a closed location so there weren't any actual people available to help. I tried to use the Live Chat, but he told me I couldn't be verified without even trying to help. When I told him there wasn't anyone at the location and asked what I should do next he NEVER responded to me. I then called the U-Haul number and was transferred multiple times before anyone could actually help me. Only the last person I talked to was actually polite and helpful. The entire experience took about an hour! It was a waste of time.
Elsa Kvery friendly
Dale MStaff was amazing!
Tamara MInside of cab had water on the driverside step. Left front tire was indicating low air. I had to find a station to fill the tire before I could use the vehicle in the Smoky Mountains.
Robert HBy far the best U-haul experience I have had in over 40 years of moving.
STEVEN MNew truck. But water leaked into the back and the motor sounded terrible
BILLY WThe truck was clean. However, about 20 minutes into our two-day trip a warning light came on on the dashboard saying "Service Advance Trac". It stayed on for the whole trip. It seemed that the truck was past due for maintenance.
DAVID VTru key wore out to for for pick up and return
GARLAND TShe was professional and courteous and went above and beyond
JASMINE LThe parking lot is a little snug when there are a lot of rental units in it. Not really a problem though. Employees are friendly and helpful. Also, it is right next door to Charleston Place Self-Storage, which made storage very convenient as needed during our move.
Stephen LN/A
ROMAN HExcellent customer service! Definitely use them again.
DARRYL KNothing!! This location in Bryson City is a super great place to rent a UHaul .
JENNY HGreat customer service
Misty BVery polite staff.
DONALD DNo problems dropping the trailer off.
RONALD DEverything was great!
ROCKY WFriendly and helpful folks at this U-haul location. I will be using them again!
PHILIP HRon’s Team was excellent- had truck clean n ready for pickup - it was only a RT same day so they allowed me to park my jeep on their lot - big help thanks …
JAMES RThey sent me on the road with wire showing through the treads on front tire which I did not notice until after the first trip. It cost me more to make the second trio because I had to buy gas for 3 friends with trucks.
TAMMY WGreat location. Very friendly and helpful staff.
Michael VNo use making a reservation they didn't hold the right size truck and had to get a smaller one and made my move twice as hard
JACOB KI am very pleased with the quick and courteous service.
Donald WRon was a big help in connecting our trailer. The whole experience was easy.
THOMAS CVery friendly and helpful
Billy WThis was a self check-in at a neighborhood location that is not open for other business on weekends. Therefore, there were no personnel present to be helpful or not. It was a very convenient location for me, and the parking lot was adequate for trailer navigation and parking. I did have a rather difficult time with the online self check-in process. The self check-in online software is rather complex, with transmission of photographs etc., so it requires a good mobile internet connection which this location did not have. Finally I called customer service and Sandy was able to confirm that the trailer was returned successfully. What you can do to improve is include an obvious link in the U-Haul website or app for an alternate method of self check-in at unattended locations.
STEPHEN LTruck picked up with only half tank of gas. Rear hatch was extremely difficult to open/close due to problem with cables. Female part of seatbelt buckle seemed damaged. Air conditioning did not work well at all.
David KVery pleasant experience.
David BThey were super friendly and helpful! Great experience.
Teryn WGreat customer service and location. Very professional
Ronald LI reserved an appliance Dolly and did not receive one.
Jeff RThe front desk told me that it didn’t matter that I turned my UHaul in a day early. I was charged an extra $22 because of the mileage going over. I have rented many UHauls and I have turned them in on the same day and was reimbursed for 3 days since I only used it for 4 hours. Not sure why this happened with this Uhaul but I am not satisfied.
Holley MI had a really hard time with the app. I struggled with it for around 45 mins starting the process over numerous times. When I finally called the help number she told me not to use the app. She said to use your website. The website was better only because I was able to finally get the key. Same issues when I returned the truck. VERY frustrating and disappointing. All told the check in/check out process cost me about 1-1/2 hours.
Eric JVery helpful!!
greg gGreat customer care !
Ronald LGreat Customer Service
MARK BPick up was great. The drop off was awful. I dropped off i 2200 Hiway 19 S, Bryson City, NC. Pick up advised me to take pictures of the vehicle. I did take pictures. The cab was dirty, which I had video of.. I was charged $107 dollars at drop off, because it was "dirty". We shared pictures and video, but the woman said I did not dispute on app. I checked in in person, I am not that tech savy. I did not receive dispute app. Thus woman just ripped me off, which , am sure she does to about everyone she thinks is moving in from a distance. However I live in the area. I moved my son and his wife home. She was hateful and arrogant, and I am sure she is damaging Uhaul's reputation.
Shirley REasy drop off, nice friendly staff
Philip HThe per mile fee is way to high.
kathleen GToo much to type. Customer service was bad.
Stacy WDealer asked for my business , when I called for the AT reservation she asked all the proper questions . I said okay thanks I'll call when I'm ready she said let's get you reversed now we can work with you if you need to change pick up date or time , I said I didn't have my credit card handy she said no problem just bring it with you when you come for the AT. upon my rental return I was pleased to watch and listen to her work with another customer on reservation set up . Center trainer material!!
Malvin SMaybe have a guest Wi-Fi available to use the app. I could not use the app because signal is bad in Bryson City. If there was a guest Wi-Fi available in could make for an easier connection and a better experience.
GEORGE HKeep up the good work
MARILYN DHave more locations available. But in all honesty overall it was a great service, I even need to extend my time with it all I had to do was call and say exactly that easy.
Reginald RI dropped off my truck after sweeping it out and when I returned home, I saw they charged me $25 for a cleaning fee. This is BS. The truck was clean. I would not recommend using this drop off location to anyone.
Richard SVery helpful and friendly service.
DAVID PThe location where I first tried to drop off the tow dolly, Nations Body Shop in Sylva, NC would not take the trailer and were not any help in helping me find an alternate location.
bill dThey were amazing very nice
Chris DVery nice and professional
jnt wGreat service!
Tamara R