Customer Reviews for R&G Maytag Home Appliance Ctr
(U-Haul Neighborhood Dealer)

605 reviews

2200 Hwy 19 S   Bryson City, NC 28713

(828) 488-8249

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/15/2022 - 7/17/2022: Closed

Services at this Location:

Contact Us

(828) 488-8249

2200 Hwy 19 S
Bryson City, NC 28713

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/15/2022 - 7/17/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
1.0

There was no Uhaul dealer address on the contract just the city location and a phone number. I got to the city and it took 25 minutes on hold to find out where to drop the truck. I was also informed that there might be a $20.00 "late fee" since the location was not open on the weekend. I rented the truck for ONE day (Saturday) and returned it that day. How can it be "late"??? Again VERY frustrating...and Uhaul better not charge me the late fee since I was NOT late in returning the truck. Next time I will go with another company!

Bob I. 
Rating:
5.0

easy, clean, awesome, everyone i was in contact with in BrysonCity, NC and Chesapeake was very informative and friendly....

Randy S. 
Rating:
5.0

Customer did not leave a comment.

xavier M. 
Rating:
1.0

I know where we went it was 185 miles round trip they charged us 235 I think there was only3/4 of a tank of gas we put 70 dollars worth of gas in 5 miles from drop of they said there was only 5/8 I'm calling bullshit on that as well I think they might be pocketing some money for themselves and as it was after the fact a friend told me she had a similar problem happened at same place i went with budget in the past went to same place same miles 60 cheaper where do you think I'll be going back to

teresa B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Keep this location as it is the most convenient pick up or drop off location for me when I am in North Carolina.

Monte D. 
Rating:
3.0

Customer did not leave a comment.

Dean R. 
Rating:
1.0

Bait & switch. Without my knowledge, printed contract for larger truck at higher price that required more gas. When I realized this and requested the truck size I reserved he told me I was wrong about the size I reserved. I showed him my reservation email as proof and he replied that my choices were to take it or cancel the contract. Refused to rent truck size I reserved saying he “keeps those local”. Also incorrectly indicated fuel level as 7/8 when it was 3/4.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Ted R. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Everything was so easy...maybe to 5 mins at most. Thanks

BIRCHEL F. 
Rating:
1.0

Customer did not leave a comment.

TROY J. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

The owner and Kellie both did awesome and really helped me out!

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

JEANIE L. 
Rating:
5.0

The person who we picked up the rental from was very kind, friendly & awesome!

Mary G. 
Rating:
1.0

Hire a trained employee They suck

David L. 
Rating:
3.0

I have always been a very Loyal customer of H-Haul. I was disappointed that I rented this truck to drive a total of 500+ miles and was charged $.79 a mile for being a round trip and one way is $.49 a mile! I tried getting the person at the rental agency to try to explain, but didn't quite get a good answer. When I told the person at the rental place that I would be using Penske from now on he said “have fun with that “. Also I would really like to know if anybody ever reads these reviews. Get back with me. Dean..

RALPH H. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
3.0

Customer did not leave a comment.

dave E. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Julie T. 
Rating:
4.0

The unit was not complete. The pin for keeping the ball release locked in the closed position was missing. I went to a hardware store, bought a bolt and installed it.

PHILIP D. 
Rating:
3.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

The only issue when i call to u -haul to give me a close location to my deliver she give me 38 miles far from me destination ,its was an other u-haul very close to me and they also so have 26" I don't understand why she have to sent me that far

BAKARI D. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
1.0

The drop off process was really confusing. We scheduled to drop at bryson and they wanted us to drop somewhere else far away. We had to call, get transferred around, and almost beg to drop in Bryson. Not good, not easy.

THOMAS L. 
Rating:
5.0

Very helpfull

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Thank you to the friendly , courteous staff on the phone with reservation and in person with pick up. I wish 20' truck had d-ring tie downs at edges of floor.

SCOTT P. 
Rating:
3.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Not a thing, all went well.

Ruth Ann N. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

nothing, you are super

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Great! 3rd time using this location, friendly and great service!

SEAN M. 
Rating:
3.0

AIR CONDITIONER DID NOT WORK. RADIO DID NOT WORK. SUSPENSION WAS WORN OUT. I'VE RENTED MANY UHAULS BUT THIS ONE NEEDS LOTS OF WORK. WHEN THE JOURNEY IS 400 MILES IN LATE JUNE, THE A/C IS IMPORTANT.

ROGER W. 
Rating:
5.0

I rented a 26”ft truck for my move. At the end of the trip i discovered men and women used underwear stuff behind the driver seat and I was charged $45 for not removing them.

DEON B. 
Rating:
4.0

I reserved a utility dolly, but none of them were available at pick-up without any prior notice. It was Sunday and the office was closed when I checked in. I had a hard time to load my stuff without a dolly.

Inhyuck H. 
Rating:
3.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Ron and Kelly were a pleasure to deal with and would recommend this location to anyone

Clarence R. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Specifically, Kellie, the receptionist, was so kind! I called the store to ask about checking my hookup. She offered me the ability to call in with a photo of the uhaul hitch and gave me suggestions along with a video guide from uhaul. She has great customer service and a wonderful attitude!

Athena A. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Hubert V. 
Rating:
5.0

This location is on a dirt lot and it was raining so it wasn't particularly clean. It is conveniently located so it is more inviting than other u-haul locations within a 30 mile radius.

MONTE D. 
Rating:
3.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

The staff at R&G were very helpful and polite. They were exceptional.

Tony M. 
Rating:
1.0

The mileage on truck was way inaccurate I'm being charged for mileage I never used

Cody C. 
Rating:
5.0

Customer did not leave a comment.

wendy B. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Add some gravel to parking lot. Too muddy. Something that doesn't need correcting is customer service. Kelly was my agent and she was outstanding.

EVELYN B. 
Rating:
4.0

Wonderful customer service experience.

cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Karl N. 
Rating:
5.0

Customer did not leave a comment.

TEDDY G. 
Rating:
5.0

Mirrors on the truck did not adjust, made moving from lane to lane difficult.

Robert E. 
Rating:
5.0

Not a thing. Couldn't have been better

SUSAN H. 
Rating:
5.0

They were very good to me here! Very kind when I had an issue. Terrific place and people

Jeff E. 
Rating:
5.0

We explained the trouble we had on the road and showed them the condition of the trailer. They were going to report it.

Paula H. 
Rating:
4.0

Customer did not leave a comment.

Jan H. 
Rating:
2.0

The vehicle had mud all over it, inside and out. There was water in the arm rest. The drivers mirror assembly was hanging down, was unable to use mirror to its full potential. Took it anyway, because it was the only thing on the lot, and I needed it in a hurry.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Eliot G. 
Rating:
5.0

Thank u. It was a great experience

Jeffery B. 
Rating:
1.0

Even though the manager himself, Nick, has so far been understanding and I am still waiting on a response about my deposit, his lady who answered the phone was so unprofessional that I was told by her I was lucky he even gave me any money back because I dropped off late (even though when I ended up on bed rest due to an injury I called UHaul right away to tell them my issue) and she laughed about how I would never see my deposit because UHaul does not like to give them back and just kept laughing and talking trash about UHaul. I would NOT want her representing a company I managed/owned. I have been a manager for a few companies and that lady would not stay an employee of mine with 1) how she spoke and laughed at me and 2) how she disrespected the own company that gives her a paycheck.

ANGELA D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

The truck area was clean, but the cab area was dirty.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA L. 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
3.0

I have a $100 deposit still due to me from May or June. Ihave talkedto 56 different people during this time frame and all are full of crap! Every one of them told me 2 weeks to recieve my ckeck, but still have not recieved it

ANTHONY W. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
3.0

This wasn't the location I requested. I made my reservation a month in advance and I had to go somewhere else to pick it up and they gave me a bigger truck, which was an issue because I was in the mountains. Very upset about this.

Cheryl A. 
Rating:
5.0

Very nice company and great people.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Clayton B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Dropped off trailer after hours.

Gilbert S. 
Rating:
5.0

Great service, very pleased!

Luke R. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
4.0

Customer did not leave a comment.

CAITLYN G. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

As I usually do I dropped my trailer off In Bryson City at R&G Maytag the owner Ron meet me once I pulled in knowing Ron from years passed n me not the best at backing up I handed him my keys he smiled most likely remembering my last drop off and doing the same I cannot thank him enough n appreciate his professionalism and kindness understanding I just completed a 12hr drive.

James R. 
Rating:
5.0

They had trouble locating my reservation -- the system had transferred it to another city making them call to have it transferred back. This happened before, my reservation either vanishing or moving. Please adjust this snag. I will not drive to another city to carry through with a reservation I made for a specific dealer. Otherwise, your website is very good!

Kurt H. 
Rating:
1.0

rude as could be and confrontational she should be let go

Linda A. 
Rating:
3.0

Check and see if windows are clean. The vehicle alignment was off,radio didn't work stay on at all times and couldn't turn the volume down and the side window was crack

JAMES M. 
Rating:
5.0

Great customer service. Flexible and accommodating.

William R. 
Rating:
3.0

Original truck location, size and time were not meet. Had to drive additional distance which should could have been avoided if customer service was important.

Dwight A. 
Rating:
5.0

Customer did not leave a comment.

Eugene K. 
Rating:
3.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

The girl was super helpful, and even helped me load the trailer in the rain! Thanks!

Kesha T. 
No reviews have been submitted for this location.

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