Customer Reviews for R&M Variety LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&M Variety LLC

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Trina H. on

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The customer service is awful. There is only one person who can handle all transactions and he's never there. You have to wait until someone is available to come from a different store even when you have a reservation. I've never experienced anything like this from Uhaul. I definitely will not return here.

Gregory C. on

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Customer did not leave a comment.

cory M. on

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Angela F. on

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Again, this shop manager went above and beyond to make sure we were taken care of. We drive from South Carolina on the day after a major hurricane, and when I called to tell him I would be a few hours late because we lost a whole day off packaging the truck and driving, he made sure we didn't get charged an extra day. Both managers made our move a lot more pleasant, just because of the awesome service they provided us. I wouldn't use any other moving equipment company.

Rosemarie G. on

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Customer did not leave a comment.

Jessica C. on

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Only after threatening to report the owner to the corporate office did they honor my reservation. They did not have staff available to check me out, offered no apologies and said I would need to wait at least 45 minutes. The location is dirty and U-Haul rentals are the least priority of their business. I would not allow the U-Haul brand to be associated with these owners. They also told me I may have to drive to another location to get my rental. It was only resolved because I said I would complain and they would eat the cost if so. The manager finally did it by phone.

Christopher M. on

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Loretta T. on

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Friendly and fast service thank you

Annette D. on

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Customer did not leave a comment.

April H. on

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The individuals were very friendly and helpful. The truck was well maintained but the rear box needed swept out prior to me putting my belongings in it. This was not a big issue and would not deter me from recommending them or even using them again myself.

William B. on

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Customer did not leave a comment.

Guy C. on

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There needs to be a UHAUL sign on the building as there is NO INDICATION that this is a UHAUL drop off point.

Brenda O. on

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Very eas

Abdoulaye T. on

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A little slower to proceed as the employee was new and busy doing other non Uhaul related business. I will give them a chance to improve. If they don’t improve I will not rent from them in the future

Al S. on

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I reserved a truck earlier in the week. A person called a day before pickup to confirm that I am still coming to their location to pick up the truck. I replied yes. There was no truck available when I arrived to the pickup location.The lady working there was kind enough to find a truck at another location however it was smaller that I requested. Not very professional I say.

SETH L. on

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Pretty sure I saw a rat running through the store while waiting at the counter for my truck. The service itself was quick and easy. Place was a little tough to find, wasn't obvious that it is a UHaul location.

DIANA L. on

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Have more variety of trucks.

Narkyia L. on

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Lights did not work on the trailer and no one knew how to assist me. I returned the trailer and two days later I received an email stating my equipment wasn’t returned. Staff was poorly trained.

Tyler B. on

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When arriving to pick up the truck I had to wait 20 minutes before someone arrived that was trained how to process U-Haul. The truck had the wrong mileage on it but by the time I realized it I just had enough with the service I didn’t want to deal with it and paid for the extra 20 miles. When dropping the truck back off I again had to wait for the same guy to show back up. Stay far far away from this location.