Upon reserving the truck, I selected and was under the assumption I could use the Pick Up 24/7 with your phone. When I arrived the app instructed that I had to wait until the store opened to get the truck I had reserved two hours before their opening time. None of the workers inside were wearing masks despite still being in a pandemic. And the bed of the truck was dirty and had items in it I did not purchase.REBECCA M.
Moving Truck Rental in Steelton, PA at R&M Variety LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Steelton, PA 17113
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.0 Average Customer Rating
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At our scheduled drop off location, we were initially told â€œNo, no, no, no, noâ€ by the clerk who refused to accept the return. He phoned another person and handed his personal cell phone to me. The man on the phone told me he had an emergency and the other man did not know how to complete the return; suggested we go to another return location or leave the truck (sans inspection for mileage, gas or damage) for him to complete the return at a later time. Reluctant to leave the truck without inspection, I phoned another location owned by the same people. Fortunately, those people were more helpful, closed out the rental with a photograph of the odometer and gas gauge. Before leaving, we took photos of the trucks exterior, for use in case we might be charged later for damages that were not ours.Ruth M.
This location was the worse. I arrived at 2:30pm to pick up my truck with a dozen moving pads. There was no one available to complete my paperwork until 4pm. I informed them there were movers waiting and being paid as of 3pm. When someone finally showed up, they informed me that they didn't have any moving pads. The location was open but no agent was available and qualified to complete the transaction. They didn't even offer a compromise for their massive delay in completing my move. Very frustrating and costly. Will never use this location again nor recommend to anyone else.Patricia T.
The customer service is awful. There is only one person who can handle all transactions and he's never there. You have to wait until someone is available to come from a different store even when you have a reservation. I've never experienced anything like this from Uhaul. I definitely will not return here.Trina H.
Again, this shop manager went above and beyond to make sure we were taken care of. We drive from South Carolina on the day after a major hurricane, and when I called to tell him I would be a few hours late because we lost a whole day off packaging the truck and driving, he made sure we didn't get charged an extra day. Both managers made our move a lot more pleasant, just because of the awesome service they provided us. I wouldn't use any other moving equipment company.Angela F.
Only after threatening to report the owner to the corporate office did they honor my reservation. They did not have staff available to check me out, offered no apologies and said I would need to wait at least 45 minutes. The location is dirty and U-Haul rentals are the least priority of their business. I would not allow the U-Haul brand to be associated with these owners. They also told me I may have to drive to another location to get my rental. It was only resolved because I said I would complain and they would eat the cost if so. The manager finally did it by phone.Jessica C.
Friendly and fast service thank youLoretta T.
The individuals were very friendly and helpful. The truck was well maintained but the rear box needed swept out prior to me putting my belongings in it. This was not a big issue and would not deter me from recommending them or even using them again myself.April H.
There needs to be a UHAUL sign on the building as there is NO INDICATION that this is a UHAUL drop off point.Guy C.
Very easBrenda O.
A little slower to proceed as the employee was new and busy doing other non Uhaul related business. I will give them a chance to improve. If they don't improve I will not rent from them in the futureAbdoulaye T.
I reserved a truck earlier in the week. A person called a day before pickup to confirm that I am still coming to their location to pick up the truck. I replied yes. There was no truck available when I arrived to the pickup location.The lady working there was kind enough to find a truck at another location however it was smaller that I requested. Not very professional I say.Al S.
Pretty sure I saw a rat running through the store while waiting at the counter for my truck. The service itself was quick and easy. Place was a little tough to find, wasn't obvious that it is a UHaul location.SETH L.
Have more variety of trucks.DIANA L.
Lights did not work on the trailer and no one knew how to assist me. I returned the trailer and two days later I received an email stating my equipment wasn't returned. Staff was poorly trained.Narkyia L.
When arriving to pick up the truck I had to wait 20 minutes before someone arrived that was trained how to process U-Haul. The truck had the wrong mileage on it but by the time I realized it I just had enough with the service I didn't want to deal with it and paid for the extra 20 miles. When dropping the truck back off I again had to wait for the same guy to show back up. Stay far far away from this location.Tyler B.
The gentleman was so soft spoken it was hard to understand him. He was nice and polite. The woman was more engaging and easier to deal with.Terry H.
Not a great neighborhoodDaniel M.
It took forever to get my bill straightened out. I requested moving boxes and furniture covers when I ordered the u haul online. I was quoted one price but when I came to pick up, the additional items I had requested were marked up in the storeKelven Q.
It didn't seem like they knew how to process my credit card. They asked for two different ones and I was confused as to which one they actually used. I stood there for a very long time waiting for them.Christine K.
Nothing everything was fine!Kisha N.
Awesome service! ?Sandi H.
I would not recommend this location.Kari G.
Train the rental clerk. It took an inordinate amount of time to process the rental. Then the clerk told me the trailer was around the back of the building and to come back in if I needed help. Also, tried to charge double the rate. And why would you want the plate number of the vehicle being towed?Joseph S.
Great service!!Michael D.