Customer Reviews for R&W Auto Sales
(U-Haul Neighborhood Dealer)

239 reviews

714 Columbus Ave   Lebanon, OH 45036
(At the corner of Columbus Ave and Southline Dr)

(513) 398-9398

Location Hours

  • Mon-Tue: 9 am - 7 pm
  • Wed: 9 am - 6 pm
  • Thur-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 398-9398

714 Columbus Ave
Lebanon, OH 45036
(At the corner of Columbus Ave and Southline Dr)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 7 pm
  • Wed: 9 am - 6 pm
  • Thur-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Had to call customer service to get logged in to the mobile site. I kept having error codes when I tried to login and again when I tried to reset my password. R&W was excellent. Truck was parked out front waiting for me and it was spotless.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

FELIX G. 
Rating:
4.0

Customer did not leave a comment.

Arlie C. 
Rating:
5.0

The first UHaul Dealer I contacted (closer to my home) told me that if he didn't have the truck I wanted, he would have one there for me on the day I selected. That turned out not to be true. When I made my request online, I was told that the nearest dealer that would have my truck request was R&W which is about 10 miles further away from my home.

Michael N. 
Rating:
5.0

Absolutely loved the self check in process. Very easy to do

Robert C. 
Rating:
5.0

I couldn't ask for a better experience R and W heating very helpful and nice I would be happy to recommend uhaul

Wilma N. 
Rating:
5.0

The lady that helped me was extremely nice and pearsonable, walking me out to the truck and ensuring I had everything I needed.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Very friendly. Good service

IVELISSE B. 
Rating:
4.0

The check engine light came on 20 minutes after renting the truck. The oil levels were low. The check in process for UHAUL before the store opening were horrible. The system REQUIRED you to be on line to complete the transaction. I had to go home complete it and come back. I called Uhaul 3 times over an hour to get it straightened out. Horrible process.

Cynthia I. 
Rating:
5.0

The vendor conducted my business Very professionally

JEFFERY T. 
Rating:
5.0

I had the best experience and the customer service was great!

TODD W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

PAULA C. 
Rating:
5.0

Very professional, great attitude, in and out efficiently, truck was ready and waiting for me when I got there and easy drop off. Fair price and great experience. They way all businesses should be run.

MIKE K. 
Rating:
4.0

Great service but the there was so much rust on the threads for securing the hitch, it wouldn't turn until the person helping sprayed lubricant on it. I would definitely rent from this location again through because the customer service was great.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
3.0

We had reserved a smaller trailer and the only trailer they had was the largest one.

Chasity L. 
Rating:
5.0

Customer did not leave a comment.

Omar L. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Stan W. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Emerick M. 
Rating:
2.0

The first trailer had a problem with the tire. There was no one there to move the trailer so I had to do it. I also had to move it upon return. I also had to wait about 20 minutes when checking in even though I did an online checkin.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

NA

ROB H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
3.0

Customer did not leave a comment.

George A. 
Rating:
1.0

After this experience, I will never visit that location again. I may not ever ya U-haul again period!

JOSEPH Y. 
Rating:
5.0

Customer did not leave a comment.

DUANE P. 
Rating:
3.0

Actually do a walk through with the client.also the light was cheaply fixed just so I can pick up the truck.

Chasity H. 
Rating:
5.0

Customer did not leave a comment.

VANCE G. 
Rating:
4.0

Overall, service was great, and they were very pleasant and helpful. The only thing I'd recommend for the future is to try and be slightly more prepared for when someone comes in to check in. However, I still got in and out relatively quickly, so no major concerns!

Rhianna W. 
Rating:
5.0

Easy return with friendly and helpful service

DIXIE R. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

shannon P. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Stanley L. 
Rating:
5.0

The lady there was very friendly and helpful she was quick got me in and out great location

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
3.0

My original order wasn't done properly and i had to cancel my order and restart from scratch. Nobody would answer the phone to help walk me through the process. Also lady from u-Haul was so rude to me yelling at me because i need to download the “truckshare app” which is just the Uhaul app. The lot is too small because the owners also own a heating and cooling company and parked the vans there. Took 45 minutes to confirm my driving eligibility. Overall the worst experience i have ever had. Next time i will be using Budget. No hassle there.

Seth W. 
Rating:
4.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

I had booked my rental through the U-haul app. Went to pick up the truck and check in through the app. It kept telling me it was processing and wait for someone to chat with me. In the mean time, the site was able to take over and get me checked in and on my way faster. They were so great and made sure I had everything I needed. This is the 2nd time we have used this location. We will continue to book at this location when services are needed and recommended this location.

Jen L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Terra K. 
Rating:
5.0

Great customer service

Joe P. 
Rating:
5.0

Very friendly staff. Like new equipment.

Bart G. 
Rating:
3.0

Lot is small and difficult to navigate a 26 foot truck.

Jacob S. 
Rating:
5.0

Nothing. Great experience

Greg E. 
Rating:
4.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

This business was closed.

Linda B. 
Rating:
5.0

R&W was easiest and most convenient U-Haul pick up I have experienced! I would definitely recommend to friends to drive the few extra miles for their service.

Marsha and Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Olivia L. 
Rating:
5.0

Customer did not leave a comment.

stephanie C. 
Rating:
5.0

Excellent customer service nothing to improve

DENNIS H. 
Rating:
3.0

Customer did not leave a comment.

JEREMIAH W. 
Rating:
4.0

Customer did not leave a comment.

Deena S. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Janna C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

All dealings with R&W have been positive.

John R. 
Rating:
5.0

Customer did not leave a comment.

Pieter O. 
Rating:
5.0

Customer did not leave a comment.

Reid D. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Nothing it was great

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

l.g F. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

When all was said and done, I was a little surprised at how high the final cost was.

JOHN F. 
Rating:
5.0

Convenient

sharlotte W. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

adison L. 
Rating:
5.0

Great job!

Michael B. 
Rating:
3.0

I have no issues with the location or its employees, however the original location was different and was changed without me being notified until the morning of rental, causing me to pay Uber $17 more than originally expected. It was upsetting, and I feel uhaul should personally call to notify you before relying on an email.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Carmen C. 
Rating:
4.0

Overall, service was good. For some reason, the computer system selected the wrong drop off location.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

Jamie A. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

It's easier to travel outside the USA than to rent a U-Haul trailer. The U-Haul restrictions and information requirements are unnecessarily difficult.

mark C. 
Rating:
3.0

I was unable to complete the electronic checkin with my Galaxy S8. When asked to take a selfie the app would halt. I had to use my work phone to check in.

Jim S. 
Rating:
3.0

Customer did not leave a comment.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Very nice people! And the equipment well maintained.

Bryan R. 
Rating:
5.0

We dropped off our trailer after hours but I called ahead for directions. They were very helpful and the process was simple as well!

MELISSA L. 
Rating:
3.0

They are closed Sundays

Steven S. 
Rating:
5.0

Nothing

rexford S. 
No reviews have been submitted for this location.

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