Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John was excellent for the help! Thanks for getting me out of trouble with a bike that I needed to pickup! A+++++ Service everything was ready when i got there and processing was a breeze. Thanks
DEVIN Q
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
Kayla R
Rating:
5.0
Customer did not leave a comment.
Aaron S
Rating:
5.0
Customer did not leave a comment.
MICHELLE S
Rating:
5.0
Very Nice People,very kind and conceterate. I would go back again. And i will tell people just how nice they were. Thank you.
LISA S
Rating:
5.0
Customer did not leave a comment.
Robert R
Rating:
5.0
Customer did not leave a comment.
CRAIG P
Rating:
5.0
Customer did not leave a comment.
CRAIG P
Rating:
5.0
Everything worked well and the woman at the host/location was very helpful. Thanks!
EVE W
Rating:
5.0
Quick and easy to complete paperwork and to hook up trailer.
ROYAL M
Rating:
5.0
Good customer service and nice people to work with.
GEOFFREY B
Rating:
5.0
very friendly and helpful
Ann D
Rating:
5.0
Customer did not leave a comment.
Kassidy M
Rating:
5.0
They were so helpful!
Kassidy M
Rating:
5.0
Have rented here before, always friendly and helpful, honest people.
KENNETH L
Rating:
5.0
Customer did not leave a comment.
Mack D
Rating:
4.0
Customer did not leave a comment.
WILFRED R
Rating:
5.0
Customer did not leave a comment.
Kenneth L
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
This location is conveniant to town and plenty of space to park.
JOHN G
Rating:
5.0
Customer did not leave a comment.
Amy K
Rating:
5.0
Customer did not leave a comment.
Cannon T
Rating:
5.0
Customer did not leave a comment.
Wyatt B
Rating:
5.0
Customer did not leave a comment.
Jedd P
Rating:
5.0
Customer did not leave a comment.
Russell P
Rating:
3.0
Uhaul ap is not reliable
bill e
Rating:
5.0
Customer did not leave a comment.
Lynn B
Rating:
4.0
Customer did not leave a comment.
randy o
Rating:
5.0
Customer did not leave a comment.
John R
Rating:
5.0
Customer did not leave a comment.
Bret N
Rating:
5.0
Wonderful experience
XOCHITHL F
Rating:
5.0
Very helpful and accommodating.
ROBERT N
Rating:
5.0
Nice kind people. Great experience.
Robin B
Rating:
5.0
Thank you
Melanie P
Rating:
5.0
We were treated very good. They kept us up to date on what was going on with our rental. They even called around to help us find what we were looking for. Very nice people.
Steve M
Rating:
5.0
Customer did not leave a comment.
Richard M
Rating:
5.0
Friendly and helpful service. Thank you!
Shannon N
Rating:
5.0
All good.
Steve M
Rating:
5.0
Very helpful and kind staff. Knew just what they were doing and were prompt.
Luann S
Rating:
5.0
Keep doing what you do!!!
Michaeil P
Rating:
5.0
Customer did not leave a comment.
GEOFFREY B
Rating:
5.0
I dropped it off back in Montpelier, not Preston.
Russel S
Rating:
3.0
Customer did not leave a comment.
Joe L
Rating:
5.0
The folks were friendly, and most importantly they were very helpful.
Stuart B
Rating:
5.0
Very good service and this person just had a death in his family.
shauna p
Rating:
4.0
Put jacks on the trailers so my bad back doesn't have to lift them up
RICHARD M
Rating:
2.0
Location was closed no assistance available.
Tom B
Rating:
5.0
Customer did not leave a comment.
Todd F
Rating:
5.0
Very professional and kind people
Raphael a
Rating:
4.0
All went well
Darrell K
Rating:
5.0
Customer did not leave a comment.
tyler a
Rating:
5.0
Truck was old and slow, but made the trip ok. Power steering squealed and park brake warning activated as we pulled into our new place. Both were explained to us by Raven, but the only option was smaller truck 70 miles away, so we risked it and it worked ok. Roads were very snowy and icy, so speeds were about 50 mph. The truck really vibrated at over 60 anyway.-
Royal W
Rating:
4.0
Customer did not leave a comment.
Tate H
Rating:
5.0
Customer did not leave a comment.
chris b
Rating:
5.0
Customer did not leave a comment.
Dier P
Rating:
5.0
Customer did not leave a comment.
Valerie F
Rating:
5.0
easy drop off. All went well
Kevin H
Rating:
5.0
Customer did not leave a comment.
Tyce A
Rating:
5.0
Customer did not leave a comment.
terry l
Rating:
5.0
Customer did not leave a comment.
Christie M
Rating:
2.0
Agent set me up to return the trailer to a U-Haul location that was still under construction with nobody there to help me, so I had to go to another place. That place did not know how to accept the type of trailer I had. I got an email giving me a receipt for a payment of $0.00. But my bank says I had a charge from U-Haul.
Paul R
Rating:
3.0
Customer did not leave a comment.
jason h
Rating:
5.0
Customer did not leave a comment.
Brian S
Rating:
3.0
Customer did not leave a comment.
Cami K
Rating:
5.0
Customer did not leave a comment.
Isabel A
Rating:
3.0
Customer did not leave a comment.
Joseph R
Rating:
4.0
Customer did not leave a comment.
Sherry B
Rating:
5.0
Excellent from the greeting to departure. Nice, family ran location.
Kim H
Rating:
5.0
The customer service skills were excellent thank you
STEVEN L
Rating:
5.0
Customer did not leave a comment.
Shelsa O
Rating:
5.0
Customer did not leave a comment.
Nathan N
Rating:
5.0
Very friendly and personable.
Ravi K
Rating:
5.0
Lower your prices l, thanks to gas prices it now costs the consumer twice as much to rent the truck...
Paul O
Rating:
1.0
The service by most reps except Ace and Jerry and his regional manager Travis B was honestly terrible and not very professional. If you’d like more detailed information please advise.
CAMILLE K
Rating:
5.0
Easy to find and used the online method to drop off the trailer.
Andrew R
Rating:
4.0
The called to confirm and to follow up, always with polite and friendly demeanor.
Joshua S
Rating:
5.0
Very nice knowledgeable people, good equipment, good service, good prices. Very satisfied thank you
Scott H
Rating:
5.0
Customer did not leave a comment.
Mark G
Rating:
5.0
Customer did not leave a comment.
Richard K
Rating:
5.0
Great customer service
Marvin M
Rating:
4.0
Customer did not leave a comment.
Jeffrey G
Rating:
4.0
The equipment I desired was not available, but U-Haul substituted the larger option at the same rate as the item I requested.
Local staff were very helpful and friendly.
DAVID H
Rating:
5.0
All was perfect...Carol was very helpful...she went over and above to help us. We will for sure rent from them again in the future. thank you!!
Frank B
Rating:
5.0
Customer did not leave a comment.
CLINT C
Rating:
5.0
The man who helped me provided excellent service.
CHRYSTAL G
Rating:
4.0
Customer did not leave a comment.
Tiffany M
Rating:
4.0
Customer did not leave a comment.
Eva M
Rating:
3.0
Customer did not leave a comment.
KENNETH H
Rating:
5.0
Customer did not leave a comment.
CASEY P
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Drop off was great. Very helpful agent that went extra mile to be helpful checking in the truck. Thank you.
Jake H
Rating:
5.0
Customer did not leave a comment.
ROBERT N
Rating:
5.0
Keep it up.
GREGORY N
Rating:
5.0
Customer did not leave a comment.
BRYCE R
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
5.0
Easy location to find and super helpful, friendly staff.
