Customer did not leave a comment.JON S.
Customer Reviews for Raven Trailers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.christopher L.
Customer did not leave a comment.carol S.
very nice timebob W.
Customer did not leave a comment.JERRY N.
For the location itself: The numbers on the key boxes were faded completely. I couldn't tell which lock box was mine for pick-up, I just had to guess. Also, some directions on how to use the lock box would have saved me some time. For the online user experience: Tell the customer that they are going to need an alternate contact to answer a phone - had no idea of that, so didn't have someone ready. Most people these days don't answer unknown numbers calling them. Also, the fact that I might have needed my passport for pickup? If I would have needed that, I would have had to drive back home to get it. Poor preparation from U-Haul to a new customer. Additionally, I could not find any information on the refueling needs. I booked and picked up online - no contact with the location, so where is my rental agreement? I think it stinks that I had to pay for mileage AND also spend over $100 on refueling.Angela B.
Awesome customer experience with Scott at Raven Trailers!! Will definitely be recommending him and Uhaul. Thank you.KENNETH W.
The location and service were great. The only issues that I had were with your website. It did not have Raven Trailers listed and I couldn't do the online reservation, I had to go there in person.JEFFREY S.
Customer did not leave a comment.Rebecca L.
Super nice answered all my questions and was very flexible!Lorraine T.
Very nice and helpful.ANAVEL G.
Not sure of the drop off info. I never went into the building. I was there to pick up my rental driver.Susan W.