fast and easy
Beau H
Customer Reviews for Ray Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i was over charged for Fuel. I put Fuel before i returned the truck in 5 minutes, but still i was charged extra for fuel.
EDDIE MTruck was on empty when I picked it up. There a reason for it to be on empty when I’m picking it up at a location that’s located in a gas station
David KDidn’t know I was supposed to park at the gas station. Parked right next to a couple trucks next door and after taking all my photos for Uhual’s documentation I was told to move the truck to a gas station pump. It added one more mile onto the odometer after I entered my odometer reading which worried me a bit. Otherwise no problems
Jakob HThe attic of the truck was leaking water from the rain. Needs to be repaired.
BROOKE EThe representative at the minimart that handled the rental was great! So friendly and helpful. She is a wonderful asset for you. Kris Rainville
KRISTIN RIt's fine as is
DAVID CExtra equipment was not loaded into truck. Guy pointed to the equipment and said there it is. Every where else I have rented a haul it was loaded into the truck already. When I returned the truck. The lady was to busy to properly return the truck. Do better U Haul
JAMES WUhaul website said 99 cents per mile. The location charged me 1.29 per mile. They also made me fill up the tank of gas when I returned vehicle back to where it was when I took it which defeats the entire purpose of paying for mileage. Should either get unlimited miles and fill gas your self or pay for mileage and not have to fill up gas tank just an absolute scam of a place.
JOHN JFriendly, easy and quick process.
Michelle HEasy in and out service.
MONYCA JPicking up and returning this U-Haul, from these professional and friendly staff members, hands down the easiest part of our move!
Dean DDrop off was really quick
RAMON AGreat shop, easy pick up and drop off. Got exactly what I needed in a timely manner. The staff was nice and very helpful. I will use them again next time i need a rental.
JASON SVery friendly service
LENDSEY VI enjoy the great customer service and rentals. Keep up the great work.
CARLOS HVery nice and quick return
STEPHEN MPatty helped check-in the uhaul. She was knowledgeable, fast and very helpful.
TAMBI SNo, I got a very high mileage truck, with so much play on the steering wheel I almost went off the road You should never rent this truck again it is too dangerous!!!!!!!!!!
MICHAEL FI contacted Ricardo, at around 4:30 pm to let him know we are running late. He said that should be okay and we should not be getting charged for another day. In our final bill, I see we are charged for another day.
Mark HThe location is awesome, and the staff is super friendly!
JASON Gclearer instructions where to park.
Derek SThe lady at check in was very sweet and helpful, she comforted my worries and let me know I was in good hands.
Rachel DKeep doing what you doing because the lady that wait on us, she was awesome, she took very good care of us . I give her a ten
ARCHER CMake sure air conditioning in vehicle works. Temperature was 106 and ac did not cool.
Gary WHowever, we noticed the furniture dolly we rented was not inside the truck when we arrived at our location. We had to go buy one at Home Depot. Also, the process for picking up the truck from the location took a long time???
ANDREW SThe gentleman who helped me was amazing. He helped with the check in process, as somehow my 24/7 check in did not work, when I got there. I called the 800# and the rep said I had to wait a half hour for the store to open. The gentleman saw this and allowed me to come inside, before the store actually opened and checked me it. He took a Pic of my license, since the app was not allowing me to do so. He went above and beyond, and that is a rarity in business today. He represented you very, VERY well! Kudos!! I shall rent from UHaul again, based on this first experience. Thank you! I wish I could remember his name, but I do hope this comment finds it's way to him, so he knows he was appreciated.
STACEY RPoor service and experience. Use to be a decent place to rent too. Store attendant not friendly or helpful. He had issues with my reservation and software which took a long time. “They” only rent now by making take pics of DL through the app- no exceptions. They charge 1.29 per mile and you have to estimate mileage use and be charged first. I said less than 10 mile. 12 was entered Actual mileage 7.6 and was charged for 10. Truck old, smelled, no suspension, gear shift felt like it would fall off any moment. When I returned truck, I had to pry out of him when I’d get a final receipt. He said “they will email me…” when asked who is “they” he finally said he’d check the truck in an hour. Not UHUAL service, treatment or truck condition.
Kimberly CIt's an easy, local dealer to rent from with convenient hours
GREGORY LEverything was as expected.
RICHARD CVery friendly
Rick AAlways excellent service renting equipment from this location. Repeat customer.
James SWarm, friendly and efficient. Thank you!
CHRISTOPHER WVery slow to process even with everything prepaid. Did not help at all. Said they would close out ticket, but never closed my rental until after I called hours later
RINO GI would go back to the Ray Rd. location based solely upon the customer service I recieved from the man manning register. I feel terrible for not remembering his name but he was incredibly cordial, answered all of my questions, and got me on the road lickety-split. My only qualm was the interior of the U-haul was fairly dusty, as though the vinyl hadn't been wiped down in some time. Additionally, the cab smelt of marijuana. However, that easily dissipated with a cracked window going down the highway.
ANDREW PEasy process.
Martin VGreat customer service in person and on the phone!
MARY WVery convenient
Gregory LDo not try to fix something that is not broken!
THOMAS GThank you!
MARWA MSuper easy & quick process. Truck was clean, exact mileage & full tank upon arrival. Returned it & got my receipt in my email within a few hours. No additional charges. They refunded $1 for an unused mile (I used the estimator). Highly recommend.
Alana DVery friendly.
Jagwinder MThe U-Haul truck I got it at a quarter tank, and then I returned it at a quarter tank, the U-Haul tank gas gauge is very old, I then get an email saying they charged me 50 dollars extra for being a 1/8 of a tank of gas off when I dropped it off. It was hard to gauge the exact amount it was when I picked it up because of the old gauge on the truck. I felt like I turned it in at the same amount of pick up but was shocked to find a 50 dollar.
MICHAEL TThis was one of the cleanest rental I have had.
ron mGreat customer service
ZAID RNo comments
EFRAIN TExcellent service and support.
SALVATORE PRicardo was so nice, helpful and explained everything perfectly!
TERESITA BVery friendly and knowledgeable representative when picking up and dropping off.
Linda MThe location I pick was 1/2 mile from my house. U-Haul called me and moved it to a different location that ended up being 2.5 miles from my house. At .89 cents per mile it cost me more then a gallon of gas for Pick up and return.
Douglas F