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KYLIE H
Customer Reviews for Razor Box Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do what you are doing now.
JAMES AEverything is excellent the service vehicle location especially the staff. Only thing I could suggest since this is a new area of town is some signage to let customers know they are on the right path. The location did not show on my GPS.
BARBARA VVery nice and kind people. Service was outstanding.
VICTOR GThey wanted me to complete the questionnaire, however that has been unsuçcessful. The link has.now expired.
KIMBERLI MGreat experience, the staff was amazing and the place was clean.
JUSTIN BThe ladies at Razor Box Storage are the best. They help me pick which truck was best for me and what I was doing. They made sure that I understood all the charges. Trucks are clean.
STEPHANIE HBest place for uhaul! Always friendly service!
KEVIN SWas a great experience.
Christopher CLady at the front desk was rude and unpleasant.
YUSUF HBe more friendly and more better marks for fuel refill markings
RUDOLPH Tyou do a great job as it is now, keep up the good work
MICHAEL CGreat customer service, quick and easy which helped on a hectic day.
LAWRENCE BEverything was great
VINCE CExcellent experience.. thanks
WAYNE KKeep doing what the company have in place. It works very well all around for the customer.
BRUCE WTruck was in good working order so probably well maintained - the cab was pretty dirty compared to other trucks we have rented.
Larry BEverything was easy and smooth
RONALD SVery good people
JAMES AStephanie is always so kind and helpful!
Kenna KFriendly staff, helpful. First trailer tires was shot , returned right away, and location easily exchanged with different trailer. Pulled it 1000 miles, and drove perfect. Thank you.
Brian HHad a great experience with no complaints
Brandon PThe employee at Razorback storage was professional and helpful. Highly recommended.
Thomas AWe couldn't have worked with a more friendly crew than the ladies at Razor Box Storage. We had to quickly change our rental to accommodate for a blow tire and rim damage on our vehicle. They worked with us to make sure we were taken care of and went out of their way to ensure we had a pleasant experience in a bad situation. Thank you for everything, we highly recommend this location.
Troy PNo Changes
David TExcellent staff, great equipment, very highly recommended!!
Shawn BNothing. Very good customer service!
son pStephanie and Aubry were very helpful and provided us with excellent customer service!!!
lisa hStephanie is professional, great customer service. I would recommend.
Cheryl BThis was our best experience with U-Haul. Drop off was quick and efficient. Person working the desk was knowledgeable of the process.
Jennifer MTrailer was in great shape and the staff was excellent. Very highly recommended!
Shawn B😊😊😊😊👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👍👍👍👍💕
shima hExperience was great! Highly recommend and will be going back!
kevin sGreat customer Service😄
Brent WKeep the wonderful people you have working for you. They were awesome.
James SI almost got charged $9 for the tank being slightly below 1/2 which is exactly where it started. I drove the truck 8 miles so didn’t even use a full gallon but because you can only do the tank adjustments on 1/8 they wanted to charge me since I didn’t move it at the beginning. I think you need to teach you locations about this. Secondly, the truck was skipping when driving. I didn’t have to drive it a long distance but had I, I would have had to return it. I think something is probably wrong with the transmission. This location is super convenient for people things in storage! I just wish they would’ve had a smaller truck, I didn’t need one that big
Kathlyn SGreat experience. The lady at the desk was friendly and the truck was in good condition. No complaints at all.
Nathan REverything was great. I wish the location had the smaller trucks, but the van was perfect for what we needed as well. Rep was very nice.
Erin LGreat place very friendly and helpful
ANTHONY MThe counter people ware a delight to talk with.
Steve MThis was not a good experience and I would not recommend using Uhaul to anyone. First of all their system was down when I first wanted to rent. So I went to the location and rented the truck. I then immediately after renting the truck calked uhaul back to add and extra day of rental. So I rented the truck until Tuesday. Well on Monday at 9am, I started getting phone calls wanting to know where the truck was and being told I would have overage charges! I told them I rented the truck until Tuesday. So they proceed to transfer me to 3 different people to get this situated. Then at 2pm on Monday I started receiving messages that my truck is due back NOW? What in the hell is wrong with this company? I felt as though I was being harassed about getting this truck back that I still had rented for another day. This was terrible organization and customer service I will NEVER rent from them again and this should be unacceptable from such a well known business!
Desiree LThe lady working there was very nice, efficient, and informative, producing a pleasant experience for me, the customer.
Frank WThe person was professional and polite. She was a wonderful person.
Steve MJust exceptional customer service. Knowledgeable and personable and kind.
CRAIG WThis location was very welcoming and friendly. I knew the clerk from a previous local U-haul location where I had rented trucks before. The check in process went very quickly.
michael gApp quit midway through return process. Couldn’t upload photos
Jim Ifriendly staff and very helpful
Steven SCheryl Buys was the employee on duty. She was not friendly or particularly pleasant to do business with. She could definitely benefit from some customer service training.
Melissa BLady was obnoxiously rude & belittling to my husband. The trailers are on an incline so my husband has messed his shoulder up due to lifting it to put it on the ball hitch of truck.
jason RGreat service
Muhammed SComment: Great staff that are friendly and customer focused.
mark mEverything was great.
Ricky LHands down the best experience I’ve had. Absolutely would recommend. Thank you so much! Definitely a customer for life. You can tell when folks really enjoy what they do and the staff here is outstanding 🥳
Michael RRead above.
shirley sAbsolutely wonderful service!
russell cWell when someone goes to a place to secure a truck, don’t turn around and call me a while later and say they can’t get a truck there which put an extra I believe 8 to 10 miles that you charge me for. Oh and here’s a thought when you give the place you originally rented the truck from a $100.00 deposit in cash then turn around change my location, then here’s the icing on the cake folks, you know when you don’t use the whole hundred, uhaul places that I’ve dealt with for at least 30 years would give you what’s left back to you right then and there right? Much to my surprise after moving , only having the truck for a couple hours, took it back and the lady tells uhaul don’t give them money to refund me because I didn’t give them the $100.00.. well no I didn’t! I gave the other place the 100 it’s not my fault you changed my location which adds more money for you because of it! So she says a check will be sent to me in 2-4 days. Guess what?, I still haven’t received anything. Now if this situation wasn’t shady I don’t know what is!!!!! I’ve used uhaul for years and never have I left the office after dropping the truck off with just such frustration, because the whole thing comes down to letting your customer know what your doing so they have the option to either still do business with uhaul or go somewhere else and honestly I think you should definitely go somewhere else for sure!!!!!! I would like my money back!!!!!!!
Traci CThis is the third time I've rented from here. Absolutely love them! Everything is always clean and they are always pleasant and easy to work with. Responsive and kind. My go-to for rentals now.
Justin B