This was not a good experience and I would not recommend using Uhaul to anyone. First of all their system was down when I first wanted to rent. So I went to the location and rented the truck. I then immediately after renting the truck calked uhaul back to add and extra day of rental. So I rented the truck until Tuesday. Well on Monday at 9am, I started getting phone calls wanting to know where the truck was and being told I would have overage charges! I told them I rented the truck until Tuesday. So they proceed to transfer me to 3 different people to get this situated. Then at 2pm on Monday I started receiving messages that my truck is due back NOW? What in the hell is wrong with this company? I felt as though I was being harassed about getting this truck back that I still had rented for another day. This was terrible organization and customer service I will NEVER rent from them again and this should be unacceptable from such a well known business!Desiree L.
Razor Box Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fort Smith, AR 72916
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The lady working there was very nice, efficient, and informative, producing a pleasant experience for me, the customer.Frank W.
The person was professional and polite. She was a wonderful person.Steve M.
Just exceptional customer service. Knowledgeable and personable and kind.CRAIG W.
This location was very welcoming and friendly. I knew the clerk from a previous local U-haul location where I had rented trucks before. The check in process went very quickly.michael G.