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Richard M
Customer Reviews for RD Mill Abatement Contractor LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and great service!
Serena BNo clerk on site. Questionable safety of drop off location. Not friendly for family pick up or drop off
Matthew MGive a defined button on your app and website for RETURN TRUCK that walks you through the steps. All I found on the site was Tips to return truck. No actual button to begin process.
Bobby NWell Richard was on the phone talking about another business he has had I had to wait. I really looked like he was rushing me out. I was ask were to drop off the truck. I told him down from my address 10 minutes away. Instead he sent me across town 40 minutes away.
Daniel ARichard was a life saver stayed late for me. Made sure I made my trip on time. Awesome customer experience 10 out of 10.
Christopher KDidn’t see anyone left key in a box. We did leave the truck with a full tank and would like some type of reimbursement for that.
JAMES RWhen I went for the vehicle, there was no one over there. I had to call before the guy came over after 30 minutes. I took the vehicle, which was supposed to be full of gas had no gas so I ended up putting gas in it. I returned the vehicle in less than 2 hours and still got charged for a full tank of gas. Is that not wonderful?
Kwame SAbsolutely amazing very professional
Richard MExcellent customer service very friendly
Richard MA true dump. Do better.
Gavin BI reserved a U Haul truck almost a week in advance at the storage unit facility my stuff was at. I was called the night before to be tole we had to go somewhere else to pick it up. Not a big deal, but would have been better to know that sooner or accommodated somehow by just being able to get the truck where it was. Especially because the location I was going to pick it up at had full time workers, the place we needed to go to though had a guy on-call.
Aaron GGreat guy
RICHARD MGreat customer service
Richard MOffice hours said open at 9am. I got there at 908am. Doors were locked. Had to call local number to get assistance. The location did mot even look like a uhaul place. I had to drop off truck and put keys in a drop off box. The place is located in a bad area of the neighborhood. The guy on phone was pleasant, but I like doing business face to face.
JOHN HExcelente 👌
denigua lPerson was 45 minutes late which made us late. In the Ghetto. Unsafe location.
Jessie CPlease make sure to take a picture of the fuel when you take the truck and when you bring it back. The guy at the jetwing location was beyond unprofessional. He's a theif and a liar and acted like his job was rocket science. I would never in a million years recommend this location to anybody. Beware
Gabriel LI dropped off after hours but the location was easy to locate and accessible. Everything was easy to figure out. I finished my rental through the app.
Gerald HThe doors were locked when I arrived to pick up the tow dolly at our pre-determined time. I called and Richard said he was at some class 8 minutes away. As he arrived, he called me and was rude about me needing to upload my license (which I had already done) and he kept on sending me texts with links to upload it. Once I returned the tow dolly at 1914, I was previously told to park it back in this tight corner how I found it. I had to unhitch it myself and lift it to its spot, but was then somehow charged a $20 after hour fee that was never mentioned. Overall, I was able to get the car I needed towed, but it was not a great experience and I’m currently trying to get my $20 refunded. I was never told of this and did not sign any documents acknowledging this.
Hannah PTruck was dirty inside and out. Fuel tank was not full, the guy who rented the truck had a weird attitude definitely not a good customer service. Truck had the check engine light ON which was concerning due to my long planned trip however, overall truck worked fine and brought me from Colorado to Arizona without any issues.
Carlos MThere wasn’t anybody there it was a little shack, but I was able to drop it off and take pictures and use the app to return my rental so I’m not really concerned about this location. I would still give it a five star rating but the place is rundown.
Domenik NNo one was present for drop off, said he saw me on camera. Turned in equipment on the correct date but was 20-30 minutes late, and was not informed about a $40 additional charge.
Patrick PNo one was present at drop off location. Dropped off equipment on the correct date, was 20-30 minutes late and was not informed of a $40 charge.
Patrick PNo one was there at drop off, returned equipment on right date, but was about 20-30 minutes late, and was not informed I would be charged $40.
Patrick PThe interaction with the associate was great. The truck was very misaligned and was not safe to drive, definitely not for 1,000+ miles.
Brooke EWorst experience ever. He was rude and told us, I don't have to rent you this trailer. We had to go buy connection because he had sold last one and hadn't restocked. He also changed drop off location after I told him I did not want to change. I think uhaul should reimburse discount he offered to drop at place in tuscon that's where he changed too. What a jerk!!
Patti SThis dealer/broker is very rude and aggressive. I had question that I needed answered about the quote vs the charges and he was completely rude and uninterested in making me comfortable with the arrangements. I would never go back to this person for anything. Acted more like a drug dealer than a professional. Very very unsatisfactory!! If I had not had better experiences at other U-Haul locations I would have left and would never use U-Haul again. He was the worst person to represent U-Haul. I can’t believe that U-Haul doesn’t screen these people better.
Dan SRichard was extremely rude on every phone call that we had. He was annoyed with any question I asked and overall our business of renting felt like an inconvenience to him. The truck was not washed, had dirt and debris in the cargo space and was not fully fueled (7/8 of a tank). I will never recommend this pickup location to anyone. If I could give less than 1 star, I would.
Stephanie BUhaul app is a complete mess and had a hard time using it to pick up the truck. Owner of the location showed up and was really helpful
andrew Wdisaster.
Joseph BAsked for an appliance dolly. None was provided - noted that on getting vehicle (sent pictures, et al). Returned vehicle early, u-haul attempted to bill for appliance dolly - submitted dispute. Get final receipt billing me for dolly. I will never again use a unmanned u-haul location. Too many things can go wrong, and i grt stuck with a bill for services/equipment not provided.
Kenneth WI will be hard pressed to recommend uhaul to anyone. The last to rentals have been charged over 500.00 for things that were not correct.
Karmen AEmpty parking lot in a strip center with no business. Very poor cell reception for AT&T mobile. If you don’t have the app to self return you are out of luck. No attendant.
Alan WDolly was not in the trailer and no one was at the office at 9 when I came back to pick up since I picked up the U-Haul an hour before opening. I was also called and accused of taking multiple keys from the lock box when there was only one key in the box. When I explained the situation, the manager came off as if I was lying about the situation and abruptly ended the call. Extremely unprofessional behavior.
Chris Oi was double charged and charged for fuel when i filled it back where it was when i got it.
Stephanie CThe attendant didn’t know there was a return spot for this location. Didn’t bother me just confused the employee ! Great service very thankful
Lisandra CMove to a different location where people aren’t camping in the lot next door in a broken down camper & a tarp over another “dwelling.” I was not successful in checking in the pickup I rented. It was difficult to bounce back & forth between getting a 6 digit code to the uhaul checking the vehicle back in site. The owners were not at the site even though there was a sign on the door that said open. I had to call them on my phone. The location the vehicle was at did not feel like a safe place to be. Street people walking back & forth in front of the business and a person living in the “dwelling” was riding back & forth on his motorized bicycle & it was difficult to hear the business owners on my phone with that racket. The pickup was fine , ran great & did the job I needed it for.
Laura MWhat a very nice and friendly staff. They knew exactly what they were doing I will never go to another U-Haul place unless it’s this one. I also want to say I found them by surprise because I rented out another U-Haul and made reservations for it and when I got to their location they had nothing available for me when I saw six U-Haul vehicles out in their lot. They then wanted to send me across town to go pick up a U-Haul that I only need it for an hour. As I was driving to look for another U-Haul location I found them right around the corner. Less than 2 blocks away and that was a big blessing. Not sure why the original place did not speak of this one or maybe it was a trick to try to charge me more mileage but when I noticed this U-Haul location the ladies inside were wonderful to me and I give them 10 stars. Thank you so much for everything.
MAEGANN MVery helpful
Ralph BCall and they just said to leave it there. I needed help to unhook no one was there to help.
Fabian RNo one was around. Did the online drop off thing.
Richard SMy representative was knowledgeable, helpful, and professional. He took care of my transaction with ease. I would definitely book there again. The real area that needs help sadly, is on the corporate side. Specifically, the online booking. It's been problematic for well over two years and doesn't seem to be getting better. Something the gurus in the IT department should take a look at.
Gene MThe owner of this business met me after I had already turned in the van to return the bit key to my work computer. Excellent customer service.
MISTY CMade my move less stressful!!
Valarie dI will never recommend your company to anyone or use the service ever again they will rob you steal your money falsify document and treat you like crap when you call customer service hung up on by management ignored phone calls not returned and on the 4th open investigation still no results I would write 0 but I can't I reported this company to the Better Business Bureau location was covered in homeless drug addicts syringe was found inside back of truck I have never been treated so poorly and all my life
Kyle Dthe first location i reserved was closed and customer service had to change my reservation to another location that was way out of my way. it added 2 hrs to my rental because of time lost and changing locations. the customer service said they would give me extra miles but that didn't pay for the lost time and headache of things going wrong on your end.
sherri cThe agent was a nice guy but i think they shpuld have been better informed on equipment. What to use and what not to use when its too worn out. Just because customer paid for all the insurance does not mean Its all good. Customers beware because all that you would pay for only covers uhaul equipment. For example any damage to your vehicle even if it is on their tow dolly they will not take responsibility for it. And roadside assistance is no assistance at all the will be more concerned about the payment to send someone to help you. even the agent stated that its mostly for your tires or when you have any problems with the tires. Its should be tire assistance not roadside assistance.
greggy LNothing was loading on my phone so it would have been nice to have been able to switch to in person instead of phone.
Elissa ONo direction for pickup at all. I got charged an additional fee that I asked about and no response. Truck had drinks and garbage under the seat.
Joni MI'm never going back to this location. The information with the truck did not match up with the system and we were charged an extra 20 fee. I don't need problems on moving day
Kimberly BNothing great experience very convenient!
Monet RWe were not informed that this was a contactless drop-off point which required the u-haul app, which did not function properly. Got things sorted out the next day.
daniel dRichard was amazing and so kind! I couldn't have done it without his assistance!!!
LINDA L