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TARA S
Customer Reviews for Real Deal Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first place I went to automotive solution is the worst place the guy that was there was mean and I’ll never do business with that U-Haul branch again. More than one occasion I’ve gone over there if I would treat customers like he does I would not have a job. Real deals is the best place to go.
Jonathan DNeeded a way to move some things from an apartment of a friend to a storage unit. Called Uhaul at Real Deals Auto Sales on 2/27/2025 and talked to a very nice man. He helped us in securing a cargo van, picked up on 3/1/2025 and returned on 3/2/2025. Transaction was easy, pick up and drop off was easy.
Charles PThe furniture dollies that were requested were not in the vehicle. The customer service agent that I spoke to about it (the location was closed at the time of rental) was very rude. The automated seen in the App was clunky and slow.
Ron WThe trailer was missing at least one tie-down hook on the floor (broken off). That made securing the load difficult.
Todd HReturned truck and trailer on a Saturday evening and never got checked until the following Thursday !
Bill VEverything was just fine
Eddy MDropped off after hours so did not see facility or talk with anyone.
THOMAS SI dropped the truck off during off hours so there was no personnel there. However I used the “Return my truck” option on the app and found it to be very helpful, easy to understand and the steps I needed to take were very clearly indicated. It was a very simple process that only took about 10 minutes.
Julie Nattendant was very helpful
KATHLEEN CEverything went great.
SUSAN HMy contract said I should return the trailer to Moose's on the Cue at 7411 Newark Rd. Mt. Vernon, OH. I arrived a day early and the office was closed even though I was there during business hours. I called two different numbers, left a voicemail message and never received a return call. I called Collins Tire for guidance and they said to drop the trailer, block the wheels and I was good to go. I finally reached someone on the phone at 5:32 p.m. and they said "okay they'll take care of it." I received a call from U-Haul on Monday the 24th asking if I returned the trailer!!! Real Deal Auto Sales was never part of my agreement, so this comment is not directed at them. If Real Deal was listed on your website as a drop-off in Mt. Vernon I would have gone there.
BrIAN KThe truck needed some work. I'm glad I wasn't driving it far. It shook terrible. Then I was over charged by 40+ dollars. It was returned early fuel replaced. I went 2 miles over. Expected 2.00 more and he charged me over 40. I
CARLA CHot inside and smelled like stale cat urine. The place looks like a junkyard. The employee was nice but I couldn’t wait to get out of that office.
Joshua CN/a
Olivia TGreat service, friendly people, very good van! Good price!! Thank you!
Joe BI had a guaranteed 10am reservation but when arrived they were not opened. Called at 10:07am and they advised was on a recover as they do tow service also. Asked for ETA and told 30 minutes. At 10:55am someone finally arrived. It took another 20 minutes to get truck. The location is very trashy including a terrible odor in the building. I would not recommend this location and I'll never use this location again.
Sherry CYOUR ONLINE SERVICE IS HORRIBLE CAN'T MAKE ONLINE ORDER SENT ME TO PICKUP LOCATION NOT EVEN OPEN CUSTOMER SERVICE WAS DOWN RIGHT RUDE
James SThe office was very unorganized. The printer ran out of ink and there weren't replacements on hand. The employee helping me was not able to produce a receipt, either in the office or through email. A lot of small things adding up to a sloppily run organization. The trailer lights did not work and the employee made no effort to fix the problem.
James KI am being charged for a dolly rental and it was never put on the truck.
Calvin MGood customer service. All charges explained, no surprises.
george hpeople very nice at this location
ken PThank you for the excellent service and availability. The ramp on the truck that I rented kept getting hung up when sliding it out. Lubrication on the tracks/rollers might help the next renter. Otherwise this was a good experience.
Robert WMoose's On Cue is so much fun ask for information about the location
Melissa SFrom the start I really felt like it was like asking my brother to help me move. The day was cold and ice on the truck and I simply asked "could you possibly warm up the van so it wasn't like a ice box" I was joking of course but to my surprise the truck or van was warm ice was off the windows the check in was swift and polite answered all my questions there and for the move. It's a well managed operation the employees are knowledgeable about the process and the product. I would recommend it to my family and friends they treat you as such so of course I would do the same. Even recommended a place for the kids to be entertained locally and it's a family friendly environment. Moose's On Cue food games and music all affordable. Thank Lonnie and Paul for your help with this process of adapting to a new place. Sincerely
Melissa SMy return was an hour late and they charged me for an extra day! I am very upset with this and would like a credit. I use Uhaul often and will not again without some consideration. Thank you Jon Monaco
jon mTHE PHONE SERVICE WAS VERY HELPFUL FOR RENTING THE VEHICLE WEEKEND TIME FRAME.
James MThey were awesome.
sophia mdropped off after hours
Doug GI’m very please with service at the location as well as the quality of the van itself. Thank you.
edwin mFirst truck we picked up smelled absolutely awful I called and requested a new truck and they did let us change it. Thankful for that. 2nd truck was a lot better.
Hannah GReserved a 10 ft truck but was forced to take a 15 ft truck. Overcharged me
Tyranna FThe service was excellent and enabled me to complete my task after my circumstances changed. Thank you.
Mark LReservation was for 12:00 but listed hours were until 2:00. We arrived at 12:35 and shop was closed. We called a number listed on the door and then received a call back that someone would return. We were able to rent the trailer, but we had already driven 30 minutes towards another location. We would have appreciated a call that the shop needed to close early.
Steve BNot much. Good service
bill kThere was no one there, although it was during business hours. There was a sign on the door that read, "Be back soon." I called the two phone numbers that I found, and no one answered. Finally, I just used the online return process as if I were dropping the trailer off after hours. The online process was quick and easy. I think I would have been more comfortable dropping it off, though, if there had been a person to interact with.
Mark CDriveway rough to get in and out of. Was later charged $20 gas fee all after I put gas back in to the line I was told totaling $34.50 now meaning I paid $54.50 in fuel to go 80 miles. I was told that they couldn’t do anything about it. Would probably use someone else or Penske.
Daniel PEverything went fine with the rental. Lanny did a good job and I would rent from this site in the future.
Stephen CThe attendant was very personable and easy to talk to. He was very helpful with working through your web reservation service that I was unfamiliar with. I would highly recommend them again. Great job!
Janet CI USE THIS LOCATION ALL THE TIME. I'M A CUSTOMERS OF THEIRS.
James TNothing. Service was great, clear, concise direction and instruction, and friendly
Valerie Hused the online app so can't really say anything about the location personnel etc. but the truck was there waiting and the step by step instructions via the online check in were pretty easy to follow. would definitely use the service again
Travis BThe location was hard to find and the address is misleading with respect to the rest of Mt Vernon addresses. The agent was overwhelmed and wasn't available to answer the phone for directions and he agreed to not charge for an extra day since the truck was only 25 minutes late but the refund didn't reflect this.
Paul LOur vehicle was knowingly given to us without having been cleaned. Per the person at this location, they "did not have time to clear it". As a result, we were charged a cleaning fee, which is being disputed.
Michael WI would have traveled with more confidence if my u haul the 5 x 9 trailer had included a spare tire. (just in case). I would have paid extra, like insurance.
Philip AService was great and fast! I was highly satisfied with my experience!
brittany cThe man who waited on me was great very helpful and patience
Todd SThe gentleman was very helpful and friendly. He went above and beyond to help. A+++
Chris BIt's a little out of the way but the man that helped us was friendly and courteous. The office is somewhat cluttered but I'm guessing most people don't spend long in it.
Amy CThe man at this place went above and beyond for me. I can't say enough about how great he was!!
Kristina LNothing to add. Drop off took literally 2 minutes.
Randy WThe worst experience ever. I’ve moved many times being in the service 15 years, not only was customer service terrible, trying to charge for damages that were not there, let alone moved as much as the story that was behind it, no inspection pre or post trip, no communication or notification of so called damages just charge after charge on my card. Spent all day Friday on the phone tracking down this slanderous and illegal nonsense only to get an email stating some of the funds were to be refunded and at the banks discretion. Still no final receipt, or explanation. Nor is location part of the BBB yet most of uhaul locations are. Unprofessional, to say the least will not return
Chester WLonnie was very helpful in taking care of this rental for us.
Patti E