We selected in person pick up. No one was at the location when we and another customer showed up for a 5:30 pick up. I called but no one answered other customer called and the guy answered and said he “had a real job and couldn’t just leave to come meet us”. He said he’d be there after he got off work sometime after 6pm. The location is just a rented parking lot. No one on-site so why was in-person pick up even an option?? We didn’t get our rental until almost an hour after the pick up time and the other customer who ended a trailer was still there waiting. We will NEVER use this location again!
Mark P
Real Deal Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, OH 43050
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Customer Reviews
- 4.0 Average Customer Rating
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The first place I went to automotive solution is the worst place the guy that was there was mean and I’ll never do business with that U-Haul branch again. More than one occasion I’ve gone over there if I would treat customers like he does I would not have a job. Real deals is the best place to go.
Jonathan DNeeded a way to move some things from an apartment of a friend to a storage unit. Called Uhaul at Real Deals Auto Sales on 2/27/2025 and talked to a very nice man. He helped us in securing a cargo van, picked up on 3/1/2025 and returned on 3/2/2025. Transaction was easy, pick up and drop off was easy.
Charles PThe furniture dollies that were requested were not in the vehicle. The customer service agent that I spoke to about it (the location was closed at the time of rental) was very rude. The automated seen in the App was clunky and slow.
Ron WThe trailer was missing at least one tie-down hook on the floor (broken off). That made securing the load difficult.
Todd H