Rented trailer for 1.5 hours. Charged price over and above online price and charged another 20 for cleaning fee. The ‘covered in grass’ rationale works but as repeat customer not great experience.
ANTHONY W
Customer Reviews for Real Deal Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped uhaul off on designated day, but they didnt check it in for 2 days and charged me $40 for each day. Also charged a cleaning fee when I swept it out and even dusted the cabin.
STEPHANIE MI was a little taken aback by the cleaning and after-hour return charges as they were never mentioned during booking and pickup. It was an additional $45 I was not anticipating paying for that day.
BETHANI LDropped off after hours so unable to speak on location cleanliness. However it is impossible to get a live person on the phone at that location as the phone is never answered and the message says that you have called a completely different number. I tried to call to dispute the cleaning fee I was charged as the truck floors were dirty when I picked it up
SHANEYA SWas not made aware at time of confirmation of reservation that it was a contactless pickup , no instructions given until arrived at pick up location and had to call customer support
William SRick at this location, if that is really his name, was very unprofessional. He was very disrespectful and dismissive. He wouldn’t even take two minutes to do the inspection with me and check the vehicle in, he just took the key and told me he was busy and to leave. And then after I left he charged me a bogus $25 cleaning fee when I have pictures of the back of the truck showing how clean I left it and proof that the hand truck and drop clothes were left in the back. Why, it took my son nearly 30 mins to clean the cab of the truck when we picked it up and so it was far cleaner when I dropped it off than when I picked it up. If this man treated me like this I can only imagine how he treats other senior citizens my age. It was despicable. This location needs to be taken off of the U-Haul approved list. I would never ever recommend it.
ETHEL LFriendly service
Michael MI paid roughly $40 for 24 hours, returned it 10 hours later was charged $20 for after hours which was a bunch of crap and $25 for cleaning and it wasn’t dirty. Wrote a letter never got a response.
LARRY HTrailer didn't have a ramp.
Alfred FThe rear outside wheel on the passenger side of the 20' rental truck lost the tread! Shards of rubber and steel belts went flying out the back of the rental, causing cars to serve on the interstate! My wife had to serve as she was following me! Luckily there was no one in the lane she served into. Tires do not just loose their tread. The rental truck provider mentioned the tires had been inspected and was genuinely more concerned about if the truck was clean, rather the the risk to serious injury and life of the wheels on the truck! How does Uhaul add value by charging me for this experience! Motorists are now weary of riding behind Uhaul trucks. Whatever was done to create this unexpectable vehicle condition, must be remediated now. If some one had been tragically injured, the insurance company would find fault with the tire and find that a separated tread, that did not even puncture the tire (the tire was NOT flat) was from an old aged tire, or a damaged tire that was installed instead of a more expensive new tire.
ROGER MI asked for a 2 wheeled dolly and other stuff but never got it.
Haylie BGreat service..
KENT CThe store manager at the 2236 S Military Hwy location was extremely pleasant and helpful. He provided me with top tier customer service.
LAMONT QThe owner was very professional and helpful. Quickly checked me on so I could get back home.
DOUGLAS NOutstanding experience.
ANGELA KNot charge for the after hours drop box ($20) and not charge to clean the truck ($25) when it was already cleaned by me. Will also do another review on the business website.
SCOTT BFriendly helpful prompt service.
Leah AGreat experience! Thank you!
KELLY AThe space is very tight for a 26 ft. truck. The owner has one entrance blocked which makes for a tight u-turn in a heavily congested area. GPS routed me to the blocked entrance. I also rented 48 moving blankets and the owner only had 24 in stock causing me to reroute to another store @ Greenbriar where they said they only had 2 packages of six. They were on a shelf in the display room but the bottom package had been ripped open and two of the blankets removed. It was a poor experience especially considering I had made the booking well in advance to prevent such.
SAMUEL Ri did not returned the vehicle to this location but i was charged for mileage, cleaning and late drop off fee. I actually drop the vehicle off a day earlier. This location billed me for miles that they put on the truck. Very unethical and fraudulent.
frederick bThe location owner was great to work with and it was a very easy experience.
Mark PThe pick up & return could use some improvement as well as customer service.
robin sEverything was professional
Dorino PCustomer service was condescending , not customer friendly and not informative
Joseph GI had a tire shred because it was bald and another that looked equally as bad. If I sent the uhaul trailer you will charge me for the damages, it’s expected that the equipment I’m renting isn’t a hazard to myself and other people.
Joseph HMet my expectations
HARVIE SVery pleased
TOM EThe business closed before scheduled time. Charge me a after hours fee, when I returned vehicle before business closing. So no I would recommend them.
sonya sStop being so petty. They took the mat out of the van and found 2 leaves and about a half cup of dirt. Then changed me $25 for van not being clean enough
Antonio CPoor customer service
Lateisha DEverything was perfect and easy to deal with
Kevin WThis particular location is not the place to get your u-haul rental. When I asked questions, I received sarcastic and rude responses.
Lydia TEnsure that you allow adequate time at return of your equipment to allow for check in, and return the equipment clean, i.e. mop vans and clean out personal items. Real Deal is a small dealer and employees should not have to clean up behind irresponsible users.
Sharron NPlease use the stickers to mark where there is damage on the vehicle and ensure that the vehicle is refueled to full before its lent out again.
Demetri WActually improve the customer service
Jason WStaff was very helpful. Dolly wasn't in truck but they were quick to provide me with one. Would definitely recommend.
William SImprove the online aspect. I had multiple issues with trying to check in and out with my rental, otherwise I was happy overall and plan on using the service in the future.
Monica TThe only reason I ended up at this location was because the location where I originally reserved my equipment didn't have it. So they sent me to another location that didn't have the accessories I ordered so I hooked up the trailer and had to go back to the first location. It was an auto repair shop with a few trailers.
Marvin HThis is a lying, shady establishment. If somebody’s looking for an improved experience, rent somewhere else.
shane mLet the customer know that when they return the truck to go online to do the return.
Delena BI was charged a $25 cleaning fee. I returned the truck very clean and swept out. I even videoed the entire truck to prove it yet you all charged the $25 fee anyways.
Sean MIt was great thanks no problem
Alberta MNone.
NICOLE SThe guy was rude and sarcastic. He charged me, saying my uhaul wasn’t cleaned when it was. Reached out to a manager In customer service. Still waiting for a returned call.
Quasetta MI left my car keys locked in the truck. I called the place he said I can't see them sorry. We looked for hours for my keys. My friends decided to go back and look again and they were right behind the seat?
William MNothing really. Very smooth and easy process.
Curtis FIDK
Frank EThe trucks check engine light was on and the tires shook if you went over 55 mph. It was a very rough drive.
Karen MOverall it was easy to check in and out. They were quick and friendly. No complaints.
TRACEYLYNN ITo me nothing
Norman KThey were excessive charges, I always clean and gas the trucks when I use them Plus they Charged me for after hours turn in when they closed at 12 noon. I rent form U-haul Monthly and I only drove 22 miles this trip and was charged for gas I replaced
Kenneth HAverage drop off. The person did not go out and look at the truck, but was helpful in getting the nonexistent pads of my bill.
Scott CThe guy at the front desk was very condescending and dismissive. Also displayed MAGA hat proudly on the front desk. I will not be returning to this location.
Arnol CBetter vehicles
Paul HExperience was great other than being charged and after hours fee for contact less pickup/drop off because the drop off site was closed even though vehicle was returned hours before scheduled drop off time
Kimberly G