Customer Reviews for Real Deal Auto

Have people at the pickup store. The whole online thing sucks, also you left me a bad trailor. The wheels flew off on highway almost resulting in a serious accident , you're lucky you didn't get sued.

I have the done trip couple dozen times, the round trip always same amount of miles - I was changed an additional 60+ miles. With this over inflated amount of miles added, It will be hard to use uhaul equipment again. Sean Allen

Overall excellent rental experience.

We had no issues. Got everything we needed and on time.

The tire pressure was low the guy who helped out during the pick up was great. The guy who was there during the drop-off was very rude and unhelpful. You guys also charged me for a dolly that I never received.

Friendly and helpful customer service staff. Explained every thing clearly and to the point. I would recommend this location to anyone.

I don't understand the 20 fee for after hours return.

NEVER use this location again. I got a van were the flat tire already was on. However it was a very short drive what I needed this van for. ( Transportation of a refrigerator). The van has been dropped off full and clean. Remember, it was just a refrigerator in. This persons charged me $ 25 for " Cleaning" THIS IS FRAUD " . I will publishing this and saying it's a U-Haul Dealer. And I do this as long as I get the $ 25 back

Easy pick up and drop off..

Dashboard and doors were dirty a tube of lipgloss was found in passenger door The employees at this location were very nice but no one wore masks

Nothing. Excellent customer service.

Keep charging my card

Apparently the personnel did not check in my vehicle until after hours and charged me for an additional day. I am do not agree with this. Do not plan to use UHaul again.

I was charged $25 for cleaning but the truck was not clean when I got it although I cleaned up mine.

Not much. Everything ran smooth and the crew was very helpful. Thank you!!

Rented truck at 1030am. Was told by attendant I had truck for 12 hours and if I brought it back after office hours just put key in drop box. Brochure states closing time is 7pm. I returned truck at 6:30pm and location was closed. Dropped key in box. Picked up any noticeable dirt in the back- (it was dark) and next day I saw a $20 late return fee and $25 cleaning fee on my card. Complained to management and was sent a pic of one small pile of dust they had to sweep out. They refunded the late return fee but not cleaning fee. Management was rude from the beginning. Staff are uneducated on the company policies and cleaning fee for 30 seconds of sweeping is ridiculous. Will never rent from Uhaul again.

I've never had a problem renting but this location is the worst. I called U-haul requesting to extend my rental by 2 hrs and was told yes it was fine, I used the app to return my equipment, following all instructions and taking necessary pictures. Next day I get my bill and not only get charged for 2-day rental but also a damn cleaning fee . NEVER RENT FROM HERE!!!

Friendly and courteous staff!

Drop off was easy. Had room to move around and park.

Nothing, the sexy human being behind the counter did amazing, made me feel good.

Maybe a light above the boxes where you pick up / drop off the keys, it was early morning when I picked up my truck and still dark so it made it difficult to see the lock to put in the code to get the keys

I put in the request for a U-Haul yesterday evening to reserve a flatbed for 10:00 am today. Upon arriving, I checked-in via the app and could not find the keys. The truck door was locked so I called the number received from the chat. The customer service rep was helpful in getting into contact with the location manager. The location manager told the customer service representative that the reason the keys were not available was because of the time I reserved the U-Haul. The manager never came to provide the keys, so the customer service rep tried to help me find another location. However, there were not any locations available for a flatbed pick up prior to noon. I needed the truck for a furniture move at 1100. This issue was not a U-haul problem as a whole, I blame the location manager. If the time a truck is reserved plays a part in paying customers being able to pick up the truck, there should be a reservation cut off time. I recommend this location make changes to the reserve times they accept or that they check the return drop box regularly to ensure trucks are available for future customers.

Their device was amazing!!! Best experience I have ever had with renting a UHaul!

“JR” of Real Deal Auto was professional, friendly, and accommodating! I would gladly rent a U-Haul item from them again.

Customer service needs to be trained with better knowledge of rules/instructions/guidelines for renting out equipment. I was lied to and charged an extra $20.

The man who owns it is only out to get money I sweep the u haul out and he still charged me the extra 27.00 so no I wont recommend anyone there.

Guys working the counter made the comment, "I should just take U Haul and throw it to the curb". Doesn't give a customer a warm and fuzzy feeling about dealing with them. When I returned the truck there was a line so the guy told me to just drop the key and I was good to go. I have not seen a finalized bill yet and it has been 3 days. I rented for 3 hours and estimated mileage at 40 miles but only drove 21. I want to make sure I am not getting charged for the extra 19 miles. A finalized bill is nice to have for accounting purposes as well.I would recommend and continue to use U Haul but not from this location.

Filthy Pigs!!!

This place was great. The first place however was not. The truck I rented never showed back up and no one bothered to call me to let me know before I drove there to get it. Then the manager just told me oh well, Nothing can be done. Luckily I was able to find another truck. First place was a disaster.

None

Prompt, courteous and professional

They charged me for a cleaning fee if you check my history, I have never returned a dirty truck, and over charge for mile rate ,29.95 for 15 footer, really

The website said the truck was $19.95 which was not true at pick up, my receipt said $79 per day - this was disappointing

Truck was not ready at scheduled pick up time, rain was leaking inside of the truck, And I was charged for moving equipment that wasn't even given.

Very pleasant experience

Very pushy on insurance, equipment was all beat up and dirty. Would not recommend renting from this place.

Rented a truck two weekends in a row. Both times the truck was filthy and the moving pads smelled like urine. They we very pushy about the insurance and had to tell him no three times. The particular truck i rented had broken trim pieces and has not been cleaned in months. They even charged a cleaning fee even though the truck has not been cleaned in months. Stay clear of this location, I would suggest the location on Woodlake.

The equipment was clean. However, there was a whole on the roof and some of our furniture got damaged by water because it rained on our first day on the road.

Friendly ard courteous

Offered no help, failed to report to the company that I dropped off the trailer and was contacted by loss prevention!

They were very helpful and courteous. Thank you

The fellow who helped me was nervous, had no pants on, and would not stop talking. Something was wrong.

There was no dolly in the truck, was told there would be one. Other than that service was great and professional

The truck leaked oil in 2 driveways. I would suggest that U Haul, either maintains their equipment better or they give a partial refund. Ridiculous!

The app would not let me close out and return the vehicle. I ended up missing and uber and being charged and almost missed my flight out because I had to sit there and try to take the picture over and over again due to my mileage exceeding the allotment. So that was great wasting 30 minutes and $20.

I would have preferred the Greenbrier location. The equipment wasn't dirty but it had a small hole in the roof which I did let them know about. However the young man who helped me was very nice and extremely helpful I really appreciated him because I kept calling back with questions and he was always willing to accommodate me.

Not a thing they were great

They charged 94 dollars didnt do alot of miles i dont think yall should charge people for milages

Very friendly and helpful people. They do all they can to help. A young man thats works there was so pleasant.

Not a thing great customer service clean vehicles.they answered all my questions.

Great job all around.