Customer Reviews for Real Deal Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Real Deal Auto
William B. on
The 20' truck was in very good mechanical condition. I was pleasantly surprised by the decent gas mileage I got. Overall, a very good rental experience.
Alex P. on
Great service, very efficient!
KIWANA H. on
I was charged for a vehicle I did not rent. My bill was supposed to be under $30 bucks, which I was charged for. I had the vehicle for less than an hour and went less than 15 miles. But then I received another charge for a vehicle I did not rent for over $200, for three days and over 150 miles. I will never use this location again. I went to the location and was given the run around about there is nothing they can do. I have to call the 800 number. ??????
Flodoir P. on
Need to do a walkthrough of the truck with the customer to identify/note damages on the vehicle.
Marvin L. on
We weren't able to pick up the truck at the appointed time because the pick place had closed and the U-HAUL tech couldn't help us. She tried for an hour and a half. So we had to return the next morning when the business opened. We were told that the truck had some problems starting, but if you giggled it a bit, it would start. Our truck broke down on us as we were leaving our first destination. It had to be towed to the second one over night. This threw our schedule behind by a day because we couldn't unpack it at the second destination until the morning of a second day. This was a very bad experience for us! I'll have to look for another company in the future.
kara H. on
Had some concerns as the check engine light was on, once they explained the issue I felt a little better. It was not a good day for me personally but the staff was friendly, profession and efficient
JOHN R. on
I was ripped off for a cleaning fee of 25.00. I left that truck clean on return. The guy at the scene refused to look at the truck upon return. When I went back to talk to him about he was very abrasive and rude. I will never rent from this individual again !!!
Brian C. on
Owner was very rude over charged me for cleaning!!
Jennifer R. on
When I first pulled up with the trailer I was immediately helped. I asked where I could park the trailer and I instantly knew I could not back it up so easily. The owner asked if he could do it, I gladly obliged. He drove my husband's truck really well and very carefully. Thankyou for making the drop off easy!
Damien J. on
I was charged for fuel i didn't use I was charged to clean the truck even though it was clean just a terrible location. They also over booked the truck almost didnt get the truck even though I scheduled a few days out. I would advise finding a different location.
Daryl T. on
The employee was very upfront about what we needed to do so that we weren’t charged anything extra which I appreciated. He was friendly and quick. This was our easiest move. Will definitely use this location in the future
Brandon C. on
Don’t charge a cleaning fee when the truck was properly cleaned. Worse service ever!!!
THOMAS G. on
Staff very professional and friendly. They connected trailer and check all lights were working...
KENNETH S. on
All was great.
Rex L. on
The fast and efficient check-out and prompt check-in following an after-hours return was much appreciated. I will rent UHaul again!