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Joseph L.
Customer Reviews for Real Deal Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service needs improvement. The attendant was not very friendly I would be losing customers if I treated them the way this location did.
ROBERTOCARLOS G.The 26ft truck I rented had no power steering. It was extremely tough to maneuver to park in the neighborhood to unload. The lift door looked like it was rusting out. And a tire on the very back right side had a big gash into it. Feared it would pop possibly.
MICHAEL F.Change management playing with customers money poor business. Didn't have no copy of the contract telling his customers his printing broke.
THERESAMAE F.The truck was dangerous to drive when you hit the brakes it jerks to the left. Tried calling uhaul several times only to get disconnected when being transferred. I am very disappointed. I will never use uhaul again!
Kelly D.Nothing everything was nice
CRISTIANA R.Vehicle ran great, service was awesome. Only issue was radio did not work. Three hours of drive with no music was alittle boring. If radio worked would be 5 star review.
ADAMBRIAN U.Great service
CHARLESMICHAEL D.When I went to pick up my reservation, they weren't prepared at all. Tank was less than 1/4 full, had nothing on their side of the reservation ready, apparently the truck I reserved wasn't a one way truck which the website allowed me the option of, and it costs me 20 dollars more than the cost was when I reserved it.
AUTUMN Q.The key was too big to fit in drop box, I had to put it in garage drop. Also, I did have a dead battery, easy enough to jump on a cold morning, but it was not expected.
KRISTINMARIE J.Initially, the U-haul car dolly seemed okay. However, within an hour of driving we noticed one of the lights of the car dolly was hanging down by its wire. We immediately pull over to also discover the other light was compleletly missing. We weren't driving on an abnormally bumpy terrain--it was just a Virginia highway. We had to take one of our shoe laces to tie on the one remaining light so we should make it to a gas station. Once at the gas station we had to buy duct tape to further secure the light and we bought a second light to ensure that we would not be pulled over for a missing tail light. Hours later the duct tape started coming off in the wind and we had to stop at a walmart for zip ties and gorilla tape. All in all this car dolly added a couple hours to our trip because it began falling apart from the get-go. It was extremely frustrating and disappointing that U-Haul gave us a car-dolly in such a condition.
MARLO T.Alot of body damage to vehicle, but it ran just fine.
MARVINORLANDO K.The rental site and personnel were fine. What was NOT fine was...; I needed to rent a tow dolly. TWICE after making plans I was rerouted to a different pickup location. Both of these were WAY out of my way and inconvenient, requiring me to add additional rental time & my time +gas just for travel. My plan was to obviously operate from a site near my residence. After making plans and coordinating people's schedules, U-Haul would screw them up with "equipment unavailability". It wasn't worth the aggravation. I think I will go buy a dolly.
KEVIN M.Remind me of the truck conditions prior to putting in an electronic confirmation so I go with Penske instead.
Aaron H.Provide better customer service. Only had one dolly. Had to get it myself and I'm handicap. I had ordered 2 never got final bill or receipt.
DIANEHAYSLETT B.Mechanic or guy who worked there was extremely rude, insulted my choice to follow cdc guidelines about the COVID 19 pandemic and wear a mask and refused to check in my vehicle at that time and wouldn't give me a receipt for drop off. The whole thing was very sketchy and I will never go back to that location.
GABRIEL A.They were very rude and nasty at this place! I will not do business with this authorized dealer anymore nor will I recommend them to ANYONE! They over charged me for a cleaning fee of $50 and I had to call U Haul to make a complaint. After review of the pictures uploaded the U Haul manager agreed on providing me a credit for the way it was handled and also because the truck was not dirty. They said we dropped trash in their parking lot and they charged us for it. They are making U haul look bad doing business like that. I will continue to use U haul service but will not thru an authorized dealer. The experience left a bad taste. Poor Customer Service @ Real Deal Auto! They ARE NOT the Real Deal. Do not rent from this place
TERREADAWN B.I never received the furniture dolly, pads, or appliance dolly.
Devynn A.Very nasty employees. Not helpful at all.
Leah L.Super easy drop off.
LARRY EDWARD C.I reserved my truck at 6 and got it at 8. My truck also had its cat converter cut off and it was absolutely nauseating driving from my apartment to my house which was a 30 mile drive to and from. I honestly don't know why I was even charged for this service. I was so tempted to leaving the truck at a location close to my house but I still needed to get my car I left at the original uhaul location.
CODY G.Truck made humming noise and felt like it was going to stop while driving and breaking, self return took way too long!
DORIS C.The gentleman i dealt with was absolutely amazing. Great customer service and the entire transaction was fast and easy. I highly recommend this location!
CRYSTAL W.Nothing everything was fine.
JAMESANTHONY B.I didn't get my moving dollie I paid for but other than that it was good. Hoping I can get a refund for that
Sean D.The tire pressure sensor was on, but the location informed me that this was a fault that needed to be fixed and that it was not because the tires were low on air. It would be good if this problem was resolved so that the driver could reliably use this feature to inform them of any safety issues with tire pressure. Aside from this, pick up was easy, as well as drop off. Vehicle was clean enough and drove very well.
Christopher C.Website issues for check-in.
Ray D.The guy in the office is suck
CRISTIAN R.The customer service was trash uhaul needs to move its location for real deal auto. They did not have the car set up for us even tho we requested the 24/7 pick up so we had to sit around until the shop opened then the man working was rude to us. Making comments as it didn't involve him it was uhaul problem as to why things were not set up correctly. Wasting our time and money… worst experience ever.
Weldon P.The trailer was full of dirt when I picked it up. I had to wait for the trailer to be blown out. After dropping it off I was charged a 15 dollar cleaning fee. I called the branch for a refund and they sent me to customer service. The phone wait is 55 minutes. I called the branch back and they wouldn't pick up the phone. I expect to be contacted.
MARK C.29373983 I was ripped off
douglas F.Very convenient location with prompt service & 24 hr. refueling available right next door.
EDGARARCHER C.Very generous and helpful. Assured me that my car would be safe while I moved, and the pick up process took no time. I would recommend this location!
Amy S.Prevent location from assessing bogus fuel charges
WILMER P.Interesting check in and return process but once I figured it out it was pretty smooth and convenient
Brian F.I was charged an additional cleaning fee with no explanation or warning. The only thing I can think of is that two of the moving pads came unfolded in the back of the truck.
ASHLEYMARIE K.Truck had a transmission problem would not go above 30mph. Driver door would not shit all the way. This was a very unsafe truck to put on the road
BRYYAN L.He's very helpful. I will definitely recommend this location.
Eunice D.Charged me $20.00 extra for the rental for not responding to a text. How ridiculous when the truck was returned on time.
RUSSELLWILLIAM B.We were charge an exorbitant amount and were accused of not cleaning the truck. Also you are trying to take more money from us after charging us almost double the rental.
CHRIS G.Smooth and effortless.....
Jeffery T.Everything went well, but the truck is in need of maintenance. It ran, but sounded like it was not running in all cylinders.
MICHAELEDWARD L.Nothing. retrieved. Was professional from start to finish....We had a great experience. Truck was ready when we arrived and the requested equipment was ready to be retrieved. When we needed to extend our rental time frame, they were very understanding.
Marcel S.On point all good awesome service at location
Reggie A.Very friendly to work with but was an old trailer with many dings & nicks! Just happy it didn't rain!
Antonio C.Very professional and exceptional customer service
Verlina W.Never interacted with anyone except on the phone which the employee was excellent. I just dropped it off and left.
MICHAEL F.Have people at the pickup store. The whole online thing sucks, also you left me a bad trailor. The wheels flew off on highway almost resulting in a serious accident , you're lucky you didn't get sued.
Christopher B.I have the done trip couple dozen times, the round trip always same amount of miles - I was changed an additional 60+ miles. With this over inflated amount of miles added, It will be hard to use uhaul equipment again. Sean Allen
Sean A.Overall excellent rental experience.
CHARLESEDWARD W.We had no issues. Got everything we needed and on time.
PAULRICHARD F.The tire pressure was low the guy who helped out during the pick up was great. The guy who was there during the drop-off was very rude and unhelpful. You guys also charged me for a dolly that I never received.
Kenneth A.Friendly and helpful customer service staff. Explained every thing clearly and to the point. I would recommend this location to anyone.
CHARLESDAVID B.I don't understand the 20 fee for after hours return.
KIESHA M.NEVER use this location again. I got a van were the flat tire already was on. However it was a very short drive what I needed this van for. ( Transportation of a refrigerator). The van has been dropped off full and clean. Remember, it was just a refrigerator in. This persons charged me $ 25 for " Cleaning" THIS IS FRAUD " . I will publishing this and saying it's a U-Haul Dealer. And I do this as long as I get the $ 25 back
Wolfgang H.Easy pick up and drop off..
Sheltric P.Dashboard and doors were dirty a tube of lipgloss was found in passenger door The employees at this location were very nice but no one wore masks
MELANIESUE P.Nothing. Excellent customer service.
ROBERTMARION S.Keep charging my card
ANKARISHIA B.Apparently the personnel did not check in my vehicle until after hours and charged me for an additional day. I am do not agree with this. Do not plan to use UHaul again.
barbara M.I was charged $25 for cleaning but the truck was not clean when I got it although I cleaned up mine.
leopoldo M.Not much. Everything ran smooth and the crew was very helpful. Thank you!!
David W.