No need , I was totally satisfied with everything..
TERRANCE M
Customer Reviews for Red Aero Pack And Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean, friendly that’s why I use this place each and every time
Daniel AThe staff at Red Aero were extremely helpful and in my opinion, went above and beyond. After I made my rental reservation I started received numerous text messages and emails that became very annoying. The messages were trying to get me to install the U-Haul app which I didn't want to do... I don't like having to agree to grant access to all kinds of personal data on my phone that has absolutely nothing to do with the purpose of the app. I stopped by the Red Aero location because I wanted to make a change to my rental and the staff informed me that U-Haul had changed my pick-up location to a completely different place. The lady at the counter said she would try to update my rental reservation and that she would call me later in the afternoon. A couple hours later I received a call from her, informing me that she was able to update my rental reservation to the original location I had initially requested. This was a huge relief because I didn't want to drive across town when the Red Aero location was only a couple miles away. Again, the staff at Red Aero were top notch and I would definitely recommend their location.
DAVID LGreat customer service!
JEANETTE RGreat experience. I have no suggestions.
SHEILA GPick up and drop off was fast and easy. The truck was gassed up and ready to go.
Viraj PEverything was great. The store was very busy but turned over quite fast, and the woman at the counter greeted us not long after we entered. She was very organized and managed the customer flow well. She directed customers to the appropriate areas of the store while clients at the counter were looking over paperwork. We weren't in line, but she asked if she could help, answered a few questions and even lent us a tape measure to make sure the truck was big enough. And we were on our way in less than 20 minutes, including a walk back to the store when we realized we had forgotten to get moving blankets. This is NOT a criticism, but if the clerk who handled our rental had asked if we needed anything else and made suggestions -- blankets, boxes, wrapping tape -- we could have avoided that trip back to the store. If we need another rental for any reason, we will return.
SARAH ZRude staff
KENNETH JLittle things, like correct the time on the clock, wash the windows, etc. Overall, this is the best UHaul location I ever used.
JOHN MNothing - the ladies there were almost!
ANN IEveryone is so nice and very helpful. This dealer is very accommodating and convenient.
RASHAAD DPick up and drop off was easy. I really appreciated the after hours drop off.
LUIS LNice and easy to deal with and drop off the rental.
JOHN FQue sigan así dando un buen servicio
JESUS SExcellent customer service!
Audra RHave more dolly’s. I needed one to move a freezer and refrigerator and the lot I went to didn’t have one. Had to go and look at finding one in another place.They had plenty down the ways from your store. But it would have made life easier finding everything I needed in one place. Thank you. MG
MARY GSide view mirror was cracked Truck insurance was added as mandatory and was not offered.
LAILA HGreat people great price, so easy!
ANTHONY DThe team ar Red Aero are THE BEST!! Friendly, Efficient and a joy to work with I will send customers to them!
Laurie CCheck your vehicle's prior to renting. The truck we received had a right front light out
juanita rEasiest pick-up transaction ever. Clean. Fuel was full to start, no guessing at how much to put in when returning.
Dennis BI didn't have the dolly in ordered and loading the things I had took twice as long
Ryan JMade drop off very easy and very friendly.
Cade PYou also somehow managed to change my drop off location from what I had previously agreed to. There were no Personnel here. This place was also closed. The drop off process was nowhere near the pain and frustration that the pickup process put us through. All in all, not worth one God damn dime.
Allen LThe gentleman that helped me was very customer friendly.
VISHINSKY WI'm confused on this rental, I don't know if the tires are too big or too small for the 10ft truck. The odometer says I drove 30 miles, but the trip on the dash said 19 miles and google route said 15 miles. I even took pictures. I'm just confused about how it's an 11 mile distance difference from the odometer and the trip setting on the dash.
Dewayne SGot charged twice
AVINASH Sgreat customer service!
ytzel aExcellent
RAFAEL MThe gentleman with beard was super nice and gave us a deal.
Michael RTo expensive
Jared WGreat service!!! Great location and super friendly. I WILL use this location again for services. Zero complaints.
Bethany AAbsolutely FANTSTIC service, thank you, everyone.
abhijit pThis location is always helpful. Never any issues. Friendly people here.
Steven MTrain your employees, to actually know what they are talking about when you give your customer an price. And then right before they rent you change the price. Very unprofessioal people, and defenilty not knowledgable at all.
SANDRA LThe truck was given to me with literally no gas, they did comp me 16$ regardless renting a vehicle with literally no gas in it isn’t right. Was worried of running out of gas before I even left the lot. But the staff was amazing everything else was great!
Mycah AAfter a rough experience at another location, customer service sent me to Red Aero and they were so kind and quick to get me into the moving truck!! Will definitely be back!
Lauren HCould improve in the cleanliness of the rental (windshield, cab floor, steering, dashboard). Overall, the location was great and easily accessible. There is also a gas station next to it. The key drop off is clearly visible.
Jolas AFriendly, great customer service
Jackie MEverything was good.
Catherine BI was very satisfied with my Uhaul rental experience through Red Aero Pack And Ship.
Joe BSuper disappointed I was done with the truck a day earlier and was denied a refund
TEILICA HThe only thing I would say is the system automatic charge you if you returning it late after hours. I don’t think that is fair even when there is no one checking it back in. I know it is not the location fault. But it was unexpected.
KIMEREE TThis location was very helpful. I will say that my attempt to locate a truck in Memphis was especially difficult forcing me to rent local and doubled the driving. No one way smaller trucks in Memphis. Had to rent two way from Texas back to Texas. Not pleased with corporate but very pleased with local company
ROYCE FI did truck share, but it wasn’t ready at my pickup time.
Timothy SParking brake did not work. Didn’t discover until I made my first stop.
Randy WThe staff was great!
Andrea BFantastic and friendly staff.
Kyle WCustomer service at the pick up location was impeccable!
Tracey AN/A
Francisco MThank you for giving some lead way on the return time and adjusting the charges, really appreciate it. We will be definitely be using this location next time the need arises.
NICHOLAS LGreat value for a rental vehicle
JONATHAN N