Customer Reviews for Red Apple Food Store
(U-Haul Neighborhood Dealer)

Rating:

2.0

Employees extremely rude Customer service horrible Equipment good Employees made it an unpleasant experience .... would be willing to drive further to deal with people who appreciate yor business

Rating:

3.0

I answered yes to the vehicle being cleaned and well maintained to whos standards, Not Mine. The vehicle got the job we wanted done so we were happy. Let’s put it this way, it wasn’t sparkling inside or out.

Rating:

5.0

Great service, clean & reliable trucks.

Rating:

5.0

Very good service

Rating:

5.0

Just double check for people leaving beverage containers under the seat. I took care of it which I’m totally fine with, someone else may not have been.

Rating:

5.0

Very courteous service and friendly guy.

Rating:

1.0

Charged me $26 for gas Said I drove 18 miles when i used it to move 1 mile away with 2 trips. I totally got scammed. They did not send an email to me to check mileage or condition of the truck. I was not hsppy.

Rating:

2.0

Van worked perfectly but previous user left a very small amount of dirt on Van floor. Clerk did not inspect before I used but scolded me for it when I returned vehicle. She repeated U-Haul rules that I already knew and had accepted before using vehicle. A small issue yet her uppity and argumentative manner could have been more customer friendly and dealt with in a much more effective manner. I told her that I would not return to this location . The tight, small parking lot is difficult to navigate and her behaviour toward dirt that wasn’t mine was beyond the pale. Social courtesies should be learned and practiced .

Rating:

1.0

They charged me and then i wasnt verified and im having a hard time getting my money back. Really shitty serve

Rating:

5.0

The girl working was very easy to talk to. Sweet personality.

Rating:

4.0

The clerk at the counter was very friendly and helpful yet I had difficulty absorbing the information that she gave me because she spoke rapidly and had a very strong accent. Otherwise all was very good ! But more parking is needed . Currently too tight to maneuver Van easily but Doable. This is my second experience with U haul and both went smoothly. Thank you ! Susan in Aldergrove.

Rating:

4.0

The charge has to cheaper when you drive over 50 KS

Rating:

5.0

Be responsible and respectful with their trucks.

Rating:

3.0

The van that I rented I had the dashboard lit up. It needed an oil change. The back tire was going flat and upon driving it, we found that the turn signal lightbulb was burnt out . So driving this vehicle we were a little concerned We might have issues with it.

Rating:

1.0

Poorest customer service, bad attitude. When we went to return back uhaul men at desk said fuel was low. We clicked the pictures and show then but he didnt listen and forced us to fill extra fuel. Even didnt gave us contract the time when we rented uhaul.

Rating:

1.0

Its not that hard to be nice and polite to a customer. Im not renting truck for free, I pay. The van had multiple issue warning going on, Engine oil fill, rear passenger right hand tire pressure low. While returning she asked if i wanna do an online return and said i prefer u do it, she replied I'm busy, I have things to do. Regret choosing this location over Hazelwood avenue!!! Will never go back to this one. Neither suggest this to anyone.

Rating:

5.0

Nothing, this place doesn’t make you do the online booking, I’m older and don’t understand that stuff. She does it for you. Amazing

Rating:

5.0

Staff was kind, helpful, and friendly. Thank You

Rating:

5.0

Staff were prompt and the rental and payment process was a breeze.

Rating:

5.0

It’s was very nice experience professional customer service I highly recommend

Rating:

5.0

The staff are super friendly!!

Rating:

1.0

Bad experience, treated poorly. Filthy vehicle.

Rating:

5.0

It was my first-time use after a friend's recommended, and I liked the services. Reliable and affordable!

Rating:

2.0

Stop scamming customers and changing their reservations, thus leaving them stranded on their moving day.

Rating:

5.0

process went smoothly and attendant was helpful

Rating:

5.0

absolutely nothing, excellant service

Rating:

5.0

Update the earliest pick up time information. When I booked with U-Haul it stated earliest pick up time was 8:30AM and I was only notified the evening before pickup that it was actually 9AM

Rating:

5.0

Great customer service

Rating:

2.0

I chose to do the self serve option because I’ve had positive experiences doing that before, but had I an issue with it this time . I followed the prompts on the app, but information was apparently missing and there was a misunderstanding about where the fuel gauge was at. The lady was extremely condescending about me using the app instead of checking in with her. My issue was resolved by her, but customer service skills were severely lacking. Will never use this location again.

Rating:

1.0

First of all, their van was not clean when they gave us and when we went there to return it, the lady started screaming at me. There was this old lady when we went to return the truck and she was so rude even when we were so polite.

Rating:

5.0

Fill the gas tank to the full , so that customers know at the end how much to fill for sure . Thanks

Rating:

1.0

I will not recommend this place to anyone, the owner was soo RUDE he literally started pushing me and wanted to hurt me and wouldn't let me drop my keys at the drop off box. they were EXTREMELY RUDE!!! they completely refuse to have anyone drop a U-Haul truck at their U-Haul truck drop off location regardless of it being a. U-Haul truck drop off location!!!! I have never had any business owner come hit and push me around. they shouldn't be part of U-Haul! this kind of Fkn RUDE behavior shouldn't be taken lightly and actions should be taken against them! I've also submitted a formal complaint against them

Rating:

5.0

Everything was as expected

Rating:

5.0

Excellent service, use U-haul often and this location has been the best to deal with hands down. Thanks!

Rating:

4.0

Definitely NOT the cleanest interior. Easy and fast rental.

Rating:

5.0

Very good

Rating:

3.0

Vehicle transmission was questionable at best. Mirrors were screwed in place and basically inoperative. We have rented from U-Haul in the past and this experience was very disappointing

Rating:

4.0

Wipe out the cab and remove the bits of trash

Rating:

4.0

Very bad customer service. Lady needs to know how to talk to customers. Very rude. Worst u haul customer service experience till date.

Rating:

1.0

The person in store was angry and very unprofessional!

Rating:

4.0

Would love to pick up a van that had been washed.

Rating:

5.0

I just forgot my hoodie in the truck i ll pick it up tommorow

Rating:

5.0

All good

Rating:

3.0

Ive never rented a uhaul where they make you refold your blankets, put them back in the bag and carry them back inside. Does that mean they are never washed or cleaned???

Rating:

3.0

It is time Uhaul in Canada fix their website to reflect the fact that we are on a metric system we do not use miles but kilometers and we use liters not gallons. This makes your receipt confusing and inconsistent with Canadians. Thank you for your time and attention.

Rating:

5.0

Thanks

Rating:

1.0

Salesperson didn’t smile at all just seemed angry and they weren’t friendly.. maybe give them training on kindness

Rating:

5.0

Very nice van, clean, well maintained. No issues.

Rating:

4.0

Accurate reading for odometer. On the pick up receipt was one number on the odometer it was different. Called to make sure we were all on the same page

Rating:

2.0

The service wasn't very friendly and the truck wasn't in good working order.