The van that we rented had some gravel in it from a previous customer and when we brought the van back to return the lady started to blame us for not cleaning it. I took the pictures I was supposed to take according to the email I received upon arriving. Honestly I didn't even notice the gravel at that point but it was definitely there. All we used the can for was to move a freezer. When the lady saw the gravel she became angry and said it was our mess. She stormed back into the store when I said it wasn't our mess. When back in the store she was borderline yelling at me about it and how it was my responsibility to point that mess out before I left and when I tried to speak to defend myself she told me to be quiet because she was speaking. Maybe I should have been more thorough in inspection when I picked it up but at the same time maybe she should have been more thorough when the last person dropped it off. If I ever need a rental I definitely won't deal with this location if I even use UHaul at all. I absolutely am not ok with being spoken to in that manner....not even if it was my mess
JAMES A
Red Apple Food Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V2T1A4
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Customer Reviews
- 4.0 Average Customer Rating
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Sweep out truck and clean dust inside cab
KENNETH LEquipment was in working & great condition. Process to check in was easy and we were out of there relatively quickly.
MEGAN LThe attendant did not speak kindly or clearly. When I asked him a question, he demanded my ID and did not explain the process.
MONIQUE SVery polite , sense of humor, and accommodating
Brian S